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Intex Recreation
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1.9 200 Reviews

Intex Recreation Complaints Summary

43 Resolved
157 Unresolved
Our verdict: When using services from Intex Recreation with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Intex Recreation reviews & complaints 200

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10:13 pm EDT
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Intex Recreation intex pool light

I bought an intex pool light, havent had it in my pool for more than 3 months and it has rusted the side of my intex pool enough to put a hole in it! How does a plastic light rust enough to put a hole in the side of a rubber pool liner? Dont think it is right or fare, now i need to let out the water enough to patch my pool that i didnt even damage...where are the warnings on the box for this product? BUYERS BEWARE, never had a problem with intex products befor, but this is definatly a problem...keep a close eye if you have one. If the company reads this and wants proof, i do have pictures...its the darndest thing ive ever seen!

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12:50 am EDT
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Intex Recreation pool liner

i have only had this pool for only 8 mos. and where the liner slides on the poles that hold it two of them riped an know its no good. im not very happy about this it took us awhile to save for this pool for our grand kids an know its ruined. an as i see its gonna cost almost 300.00 for a new liner.how right is that? that is almost the price of a new one. but i guess that how companys make money...

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Ah-ha-ha
Houston, US
May 30, 2011 1:38 am EDT

Did you leave water in it during the winter? Did you take proper steps to protect it during the winter?

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10:41 am EDT

Intex Recreation it's nothing but a big pain

This is the second year I have used this pool. It has been nothing but a big
pain. The filter is too small for the pool size and has to be cleaned every
day. This is not an easy task and is not user friendly. The plunger valve
assembly which turns off the water from the pool to the pump broke and the company is out of stock for the part. This makes it even more difficult to clean the filter and screen in the pump. And the parts department was not very helpful when I called to find out when the part would be available and what I was supposed to do in the meantime.

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2:34 pm EDT

Intex Recreation warranty claim ignored

I am writing to explain an ongoing problem that I have had in trying to obtain a replacement pump Model 635 from an Intex 24 X 12 pool set that I purchased June 3rd, 2007 at a Canadian Tire store in Canada.

The pump only lasted approximately 2 weeks before it ceased to function any longer and I immediately contacted the INTEX service department in California for a warranty replacement, detailing the circumstances in a letter and faxing the information as requested. I called after I had faxed the letter (and original proof of purchase receipt) to confirm that the fax had been received. I was told that it had been received and the warranty claim approved and that I should be receiving my new pump within 2 weeks.

On July 31, 2007, having not received the pump I contacted the consumer department again to be advised that they had no record of my original claim and that I should send the information again. I promptly did so and followed up with another phone call to confirm that they received the fax. Upon confirmation I was told that the fax was received and approved and that I should anticipate my replacement pump in about 2 weeks. I advised that I would follow up with another phone call to obtain a confirmation number which I did on August 01, 2007.

I contacted the company again in mid August to be advised that the pumps were “back-ordered” and it would be approximately 2 week before I received my replacement.

Today, September 5, 2007, I contacted the company again to determine the status of the pump. In mid August I was directed to the website to confirm that the company was out of stock on the model 635 pump but noticed that it no longer indicates that as of this date. I was advised initially today that no record exists of my warranty claim but when I gave the woman my confirmation number she then put me on hold and advised upon returning that it would be another 3-4 weeks for my pump to arrive because they are “back-ordered.” I pointed out that I was advised of this before and directed to note the “out of stock” claim on the website but now the website makes no such claim. She then told me that “Canadian’s are different.” I politely told her that I will have been waiting almost 3 months based on her estimate for a replacement pump and that I needed to contact someone else in the company to lodge a formal complaint. She told me that the supervisors were on discrete extensions and that there was no one to contact. When I questioned this and asked for her name, she promptly hung up on me.

I have been patient, I have been polite, I have been willing to be stroked along with all of the mishandling of this very simple claim, but frankly…that is the final straw.

I work in aviation as a supervisor of 10 and if I allowed any of my staff to behave this way towards any of our stakeholders or to not honour the company intent for customer satisfaction I would lose my job. I have NEVER been party to such carelessness or disdain in customer service relations before in my life. I purchased the swimming pool in good faith and was only able to use it for a very short time, even planning my family’s vacation around it.

My intent is to contact the major Canadian retailers of INTEX products and advise them that their customers should beware of false warranty information and lack of commitment by INTEX to expedite simple claims. It would appear that this company DOES NOT stand behind it's warranties. Perhaps the major retailers might reconsider stocking INTEX products. INTEX is a HONg KONG based company and it would seem another in the long line of Chinese companies with production, warranty and service issues.

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Evelyn Maldonado
, PR
Jun 23, 2011 11:49 pm EDT

I bought an Intex pool last summer and had to send it because after installing the liner was damaged, I bought another one this year and after installing water is coming out at the botton all around the liner. What is happing? The product is terrible, now I have to take it down again and send it to Intex. This results in a lot of work.

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11:10 pm EST
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Intex Recreation price adjustment

I purchased an INTEX inflatable airbed at Shopko on March 7 for 39.99 which was a 20% off the regular price. I also used a $10 coupon which I had from purchasing 10 presciptions from their pharmacy.
On March 10 the same INTEX airbed was advertised as 40% off. I took my receipt to Shopko to get an adjustment / refund since the airbed was on sale for even more off than I originally paid.
I was told I couldn't get an adjustment/refund because I had used the additional coupon from business in the pharmacy.

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realitycheckforyou
Chadwick, US
May 04, 2011 1:46 pm EDT

That doesn't sound right at all... but I believe price adjustments are 14 days anyways so either way they should have told you no.

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4:32 pm EDT
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Intex Recreation pumps no good

WE R SO TIRED OF MESSING AROUND WITH INTEX. WE R WAITING ON OUR THIRD PUMP . FIRST WORKED FINE FOR A WHILE WE PLUGGED IT IN ONE DAY AND SMOKE CAME OUT CALLED INTEX THEY SENT OUT ANOTHER, THIS LASTED MAYBE 3 TO 4 WKS. CALLED INTEX WE HAD TO SEND IT BACK AND PAY FOR S & H $25.00 NOW ITS BEEN 3 WKS NO PUMP YET . CALLED THEM 10-11-10 THEY SAY THERE OUT OF STOCK DON'T KNOW WHEN THEY WILL BE IN. NOW WE ARE REGRETING BUYING FROM INTEX AND SHOULD HAVE PAID A LITTLE MORE AND WENT TO A REAL SWIMMING POOL BUSINESS. SEEMS LIKE THEY DON'T WON'T TO STAND BEHIND THERE PRODUCTS.

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Maddmo fo
Bumfuck, US
Aug 07, 2013 10:28 am EDT

Intex sucks ! Salt water pump lasted for 11 mos., called them and thay sent another 1, second pump ran for 2hrs and stopped, thay sent me another guess what ?
It Lasted 3 fkin days and now on and off when it wants, Properly wired by a lic electrician, aet up timer, I give up, wonder why Intex sells for under 200.00 just for the pump(not the filter) and others start at 450.00+, will be on the phone again

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DINA1
Naples, US
Feb 23, 2011 2:29 pm EST

I happen to be a manager for an above ground swimming pool business and while i am biased we refused to install these pools cause the issues with these style pools 1. the are not safe for small children (depending on the style) some of them a child as young as 2 can climb over the wall a fence should be around either the pool or the yard and if you have small children who cannot swim yet i strongly suggest having one directly around the pool 2. they do not offer adequate filteration which not only can cause a dirty pool but health issues as well such as rashes or bacterial infections 3. if there is not proper grounding of an eletricial outlet to the pool someone could get shocked (in other words) no extension cords to pool filter an electrican is needed to properly handle electric and he should be licensed and insured in the state he is working. 4. because these pools are deemed to be taken up and down yearly they do not need to be inspected for safety which can put anyones family at risk. 5. if the yard is not level where the pool is placed (depending on the style) the pool has the potential of rolling on itself fill of water imagine if someone is in it? 6. Personally a metal wall pool is much safer all around and if you ever have an above ground pool installed no matter what company you choose make sure they are licensed and insured and give you a warrantee on their service sometimes cheaper is not better think about it would you buy a cheap washer/dryer or would you want something that lasts and are not buying again and again

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8:22 pm EDT
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Intex Recreation defective air mattress

I purchased an air mattress and tried to use it for the first time on Saturday. Imagine my surprise when I blew it up and it's defective. It has a bulge and a small hole in it. I called Intex and they told me too bad they have no warranty for their mattress products. DO NOT buy an Intex spend a little more and buy an Aerobed, they have a warranty! They were soooo rude, I was not asking for a refund, all I wanted was a replacement bed. Their product is defective and THEY don't care!

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Saundra Szabo-Smith
South Plainfield, US
Jan 09, 2014 7:46 pm EST

I bought an Intel air mattress in November and by December it had a whole in it. Don't buy their products.

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Mad-man
Port Charlotte, US
Jan 24, 2012 11:28 pm EST
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Warning! Do Not Buy Intex Products!
Very similar experience with a queen sized raised air-bed. Nearly a dozen leaks, due to faulty and defective pvc weldsAn exact quote of their Email response to a complaint is:"As a valued Intex Consumer your feedback is greatly appreciated. Regrettably that product does not have any warranty or service program. Any exchange would come from the retailer in accordance to their policy. We apologize for the inconvenience and hope this unfortunate situation does not discourage you from choosing Intex in the near future." They should not be allowed to operate a business, or sell their defective junk in the U.S.A.. I suggest a general boycott for any of their products until they provide a reasonable warranty or service program.
Warning! Do Not Buy Intex Products!
If you do, you might as well just flush the money down the toilet...

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6:57 pm EDT
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Intex Recreation poor service and product

We purchased a 15 ft. metal frame pool mid June. Less than two months later we had to replace the pump. When we drained the pool to take it down for winter, it couldn't withstand the lack of water and collapsed. In doing so, folded over on itself and broke the metal frame.
I called Intex and was told it wasn't covered under warranty. When I asked if they were not going to stand by their product that wa made to be set up and taken down every year I was told that it wouldn't have happenend if we had taken it down right, even though the rep didn't ask how we had taken it down. She then proceeded to hang up on me.
I called to speak to a supervisor for whom I had to leave a message in his voicemail. I have yet to have a returned call.
Warning to anyone considering purhasing this product...we had a mild Summer, not warm enough to swim more than two months, the now trashed pool was not worth the $250 paid for two months of fun. Dealing with rude reps at their call center and replacing a broken pump decrease the value even more.

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3:38 pm EDT
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Intex Recreation bad product/worse service

We bought an intex air mattress new from cabelas. Used it maybe a dozen times over six months, carefully, adults only, never traveled with it, etc.

Now it has an undetectable leak that renders it useless. Called intex cust. Svc [protected]) and they literally tell you they will do nothing. What a joke.

The punch-line is that intex bills themselves as "the best customer service department in the industry." seriously, check it out:
http://www.intexcorp.com/consumer_service.html

Will never buy a pos intex product again. Money down the toilet, beware.

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Your product sucks
, US
Jul 26, 2017 12:45 pm EDT

I only weigh 126 and I have bought up to about 5 air mattresses and in within a month or 2 they have a big lump in them and every one I buy always leaks out air where I'm constantly having to pump them up I don't have time for shirt quality when they cost 49$ each I could of bought a bed by now but these [censor] air mattresses are a waste of money and a scam

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Intax
, IN
Sep 13, 2010 7:07 am EDT

keypad, screen flecuate and battry Pls help me..?
its' only one month i have buy.

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Valerie A. Spring
Lords Valley, US
Dec 25, 2014 10:51 pm EST
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Unfortunately, jojokdz, you are out of luck, unless Gander Mountain's return policy will still allow you to return the mattress to the store a second time.
The Intex Company has NO return policy, as it does not offer any, and I mean ANY, warranty. They are manipulative, deceitful, and very unprofessional. Now I realize why they don't stand behind any of their inferior products. They prey on consumers like us, who believe they are purchasing something that will last longer than five uses. My biggest awakening was realizing that I have never dealt with a company that didn't warranty their product for at least 30 days!
Wish you luck.

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jojokdz
Tonawanda, US
Dec 14, 2014 9:09 pm EST
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I would like some help here please!

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jojokdz
Tonawanda, US
Dec 14, 2014 9:08 pm EST
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I purchased a air mattress from Gander Mountain. It was a bed my company would use for a few days.. The air mattress has a wheel on it.. when you turn it to the right it inflates and when you turn it to the left it deflates. It inflated well and fast. But when you go to deflate it, the motor goes slow, and eventually doesn't blow any air out( deflates)! and the motor gets very hot! So I took it back and got another one... The same thing happened to the replacement air bed too... Won't deflate! I cannot get back to the store to return it again... I am 62 and disabled.. What can you do for me? I have bought many many beds from your company.. this is not a reliable thing to happen to a consumer.

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Valerie A. Spring
Lords Valley, US
Sep 13, 2013 10:38 pm EDT
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STAY AWAY! THIS COMPANY IS A SHAM! I knew upon visiting their website that I had been scammed. I really felt like a jerk... I had never noticed on the box that there was absolutely NO WARRANTY. Yet, I had fallen for it... hook, line, and sinker...

I want to warn any potential customers that Walmart is part of this ridiculous marketing tactic.

I am never going to buy anything affiliated with Intex products in the future. I am also boycotting Walmart for their "eyes open" retailing of this product. V. Spring

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Citybuilder
San Ramon, US
Dec 29, 2012 8:14 pm EST

Used mine once and found the 3 in 1 valve has a slow leak. we can't hear it or see it, but it definately goes down through the night. Honestly, if they can just get that right, it is a nice air bed.

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porto
, US
Feb 12, 2011 8:40 pm EST

I purchased an Intex mattress and with one use, the quick-release portion of their 3-in-1 valve is broken and it is prone to deflate INSTANTLY during use. We used this once, with absolutely NO roughhousing (we're all over 50). I tried to submit a report with their website in order to get a replacement valve, but their website allows you to fill out the defect form completely, but never enables the 'finish and submit' button! I would like to leave this mattress here at my friend's vacation spot as a gift, but I'll have to call their 8:30-5 M-F customer support on the last morning of my vacation to beg for a replacement. I'm not ready to give up on Intex products, but I'm not a happy camper.

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11:56 am EDT

Intex Recreation total fail

I'm on my 3rd Intex pool in 6 years. None of them have ever wear well and not only is their quality poor, their company's Customer Service Dept. is inept and purposefully obtuse.

The Filter:

For the smaller pools the filter was adequate. My latest pool, the 14'x42" Model# [protected], bought at Sports Authority has a filter that is listed online as 2500gal capacity, but customer service insists its a 1000 gal. It operates that way too because keeping it clean is a full time job.

Hoses:

I placed 3 orders from Intex for replacement hoses and received the wrong size each time. The hoses needed for this 2 y/o model are apparently not available anymore. I spent $50 on 3 orders for $8 in parts that don't fit due to non-refundable shipping costs. Further I have to pay for postage to return the parts which close equal to the cost of the parts. That basically equals ZERO refund and I never did get my money back OR proper replacement hoses.

Pools:

The pools themselves are poor quality lasting on average for me 2 years before the vinyl dries out and the holes become impossible to keep up with. I clean, dry and fold carefully along welded seems when storing in my basement in a Rubbermaid box. Holes develop in pool's skin regardless. If the pool could last even just 3 years it might be worth the retail price, but the landfills are being littered with them at a prodigious rate because of this. I have several friends who've replaced theirs; none lasting more than 2 years and all of them vowed to never buy another Intex pool.

The only time they're "worth it" is to buy at the end of the season when you can get them from Wal-Mart or Target for 30%-50% of their retail cost.

Intex Corp. appears to be a company big on ideas but not on execution or customer satisfaction. In a rush to grab your money, they sell pools which are essentially disposable and their company won't satisfy simple and reasonable customer complaints.

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sandra mixter
Bridgeville, US
Jun 07, 2012 7:35 am EDT

bought this bouncing toy for my grandson's 2ND birthday, he had it 2 days the lower ring popped a hole and the seam inside pulled apart, he only weighes 31 pounds well below the weight limit of 150 pounds stated on package, very disappointed in this product and i will definitely pass the details of this product to all neighbors and friends and warn them that this company's product does not hold up to the expectations of product.
I now have a very disappointed child with no explanation except the product failed .

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9:27 am EDT

Intex Recreation intex is providing garbage at top dollar

I purchased one of Intexs pools last summer and used it for approx. one month, they drained it, cleaned it, and properly stored it according to the instruction included. This summer, only a few days ago, I start to unpack and set it up again, only to find that the top ring had rotted away and was full of holes and will no longer hold air. I call Walmart where I purchased the pool, and they tell me they only have a 90 day warranty, that Intex offers more, so I purchase another pool from Walmart, set it up, and fill it, then I call Intex to discuss the rotted unit. They tell me in a most ignorant fashion, that the pump only has a one year warranty, and the pool is only 90 days, and I am on my own. I never would have spent this kind of money on these pools had I been informed there was only a 90 day warranty, I could have combined the money from both purchases and bought an actual hardside above ground pool which would have lasted years. I feel that Intex is providing garbage at top dollar and once you bouhgt it, your stuck with the problems.

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Enrico Rubio
, US
Jul 03, 2016 7:34 am EDT

I purchased a intex easy set pool on June 15th, 2016. It was a store pick up three days later. I set it up that very same day. The next morning, the ring deflated and all the water went out. I put in the claim the very next day and they are sending me a replacement. It is now July 3rd and I still haven't recieved it. Last summer of 2015 I purchased a pool pump. After one month, it did not work. I am letting everybody out there know that this company is not good at all. They should be out of business for selling poor quality products and instead of replacing the products, they should the money back to customers! I will never buy another one of their products again!

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KennyG!
Somerset, US
Jul 16, 2012 9:53 am EDT

I thank everyone for their comments. I was going to purchase one of their above ground pools and now I will not. I go to my local pool place and purchase a pool. Thanks for everyone's experiences. I'm sorry for all you that did not get your money's worth, but very much appreciate your input which has prevented me from loosing money. Companies will soon learn consumers will ban together and they will be out of business for providing bad quality products. What is happening to America?.

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11:05 am EDT
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Intex Recreation intex 635 pump & impeller

We purchased the 18" by 48" pool from Samsclub ($449.00) last year and the pool started out with no problems. Then the pump started overheating and we could only run it for 8 hours per day. We had it covered from direct sunlight also. This year we found that the impeller was loosing its fins. My husband glued them back on and the pump worked for 3 weeks. Now he has cut off all of the fins and made new fins from plastic toilet shims. If this thing catches on fire because their are so many of us out here trying to modify a $2.00 part so that it will last more then 3 months out of each yeaer then I think Intex should ultimately be held responsible.

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4:00 pm EDT
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Intex Recreation faulty timer

We purchased an Intex 18' x 52" Ultra Metal Frame Pool in late May 2010 from Toys R Us. The timer feater on the filter pump that came with the pool (Intex Pump Model 635T) stopped working after 3 days. I contacted Intex and submitted my claim, and they sent out a replacement pump immediately. However, the timer feature didn't work on the replacement pump either! So I called Intex back, and they said since this is my second warranty claim, I need to ship back the filter pump (at my own cost) and they will repair or replace as needed. I told the operator that I shouldn't have to pay anything to ship their FAULTY parts back to them, and she said that is their policy. I asked to speak with a supervisor and she said they don't take calls. What? I said there has to be someone you report to, and she said she can have someone call me back within 24-48 hours. Whatever. It will cost us about $40 to ship the faulty pump back...why should we have to pay anything extra to have them repair brand new parts? Seems like Intex has poor customer service, and we've only owed our product about 1 month!

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7:26 pm EDT
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Intex Recreation poor quality

My husband and I bought a 15' X 48" Intex above ground metal frame pool from Walmart about a month ago. We couldn't wait to set it up so our family could enjoy it. Our water company does not give credit to its customers when filling a pool and 5000 gallons does not come cheap. We get it all set up, filled, put the necessary chemicals in, and wait for it to heat up a bit. My husband leaves for work the next morning and I go out to check the pool, only to find that we have a puddle of standing water in our yard.Apparently, the pool has such a small leak and it was on THE BOTTOM. As instructed on the pool, we called Intex and told them about it. We also told them that the pump did not seem to be adequate enough for the size pool it came with. Model 637R is the pump that came with it and you can barely feel any suction when it is running. How is a 1000 gallon pump supposed to work for a 5000 gallon pool? We were told to use the repair kit that came with the pool that by the way, does NOT come with the glue you are supppose to use with it. You have to pay for that out of your own pocket. The other option they gave us if the patch kit didn't work was to cut the liner in four section and mail it to them. My response to that was "You have got to be kidding me. We have to take more money out of OUR pocket to send the stuff back? Then after we cut if up, there is no way Walmart will refund our money then. The response from Intex when told that we do not get credit from our water company when filling pools was dead air...nothing. The response we received about the pump not be larger enough was "that is the pump that goes with that pool. It is sufficient." The reason Intex wants you to call them instead of going to the place you bought the pool from is because they do not want these stores that carry their products to know how many of these products were really defective or they would quit doing business with this company. Something needs to be done about this company. They sell junk products to consumers and do not back their products. Maybe everyone that has had problems with these junk products needs to pull together and sue this company or at least put them out of business.

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ECLIPTOM
56477, US
Jul 05, 2010 4:59 pm EDT

I got the 5000 gallon 15 or 16' by 48" and our cover that came with never fit on it well and falls in all the time. too small. then the pump is too small I called and told them I think the pump was broken (found out later it wasnt) and they said they would reimburse me up to $100 on a different pump but I would have to buy it first then send in an invoice. also the pool cover got a hole it in and they said that wasnt covered unless it was a sewed seam coming apart. I got the 2 year buyer protection plan from Walmart. I dont know if it is worth it or not. I guess if I buy a bigger pump then I get $100 off but they charge $30 shipping that we would have to pay. I dont know why we couldnt just get the pump from Walmart. They should stock them. I know for sure after setting up and filling can you imagine what a pain it would be to return it to Walmart. It weighted a ton in box to begin with and surely would never fit back in box. sigh

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shepmom
, US
Jun 18, 2010 11:56 pm EDT

A good idea here is when buying a product that holds a large amount of water, put small amounts in at a time to make sure it doesn't leak. If at any time you notice free standing water, drain, disassemble, pack back up and take it back to the store. Makes life so much easier.

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1:42 pm EDT
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Intex Recreation inflatable mattress lost its shape becoming grotesque after 6 weeks of use.

As a gift, my sister bought me an inflatable queen size mattress at Amazon.com, in March 2010. It was not unpacked or used until several weeks later due to its intended user being away.

Weeks later, while inflating the mattress there was a loud noise and a huge bubble on the right lower side. Then days later another bubble sprouted in the middle of the mattress that deformed the mattress making it a grotesque shape and unusable, also dangerous because it would overturn when someone lay on it.

A call to INTEX with the complaint and request for a replacement claim was not accepted by INTEX, customer service claims that the mattress has no warranty and there was nothing that could be done. That the mattress should not be inflated for more than 2-3 minutes and referred me to a internet video where some kids over-inflated a mattress and all that happened was air began to leak out, then I was referred to Amazon.

It looks like a manufacturers defect caused the stitching to rip on the inside, because the air does not leak out.

I wanted to return it to amazon, but the packaging was not available and I could not return it to Amazon, because its been more than 30 days from purchase.

According to the instructions that came with this product the mattress could not be inflated for more than 10 minutes. I never inflated it for more than 3-4 minutes because there was no need to do so, the mattress felt comfortable.

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Sameforme
, US
Nov 29, 2015 10:56 pm EST

Same for me.

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TexzT187
Detroi, US
Dec 24, 2013 11:11 am EST

I agree! At first, the queen size air matress was comfortable! After 4th month of using it,
Both my daughters heard a weird noise...matress started losing form on one side. Now
The whole side has become shapeless! Almost impossible to lay on. I purchase this matress for both me and my baby daughter. It was to be a temporary until we got
our own beds.

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Sam Phelps
, US
Sep 02, 2013 11:05 pm EDT
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I am having the same experience and will be calling INTEX customer service to complain about he poor quality of their product. I purchased raised air mattress, queen size, that started losing its shape and resuming an oval, or egg form, which is impossible to sleep on. The mattress is only 6 months old and is already impossible to sleep on. There should be some explanation about the quality of INTEL products, or a declaration on the packaging stating that this product will be usable only for short time!

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Intex Recreation terrible warranty support

Intex just crook me out with their defective pool.
The inflatable ring on this (otherwize interesting) pool has a slow flat that makes it hard to use since it will flood my backyard every night I have the misfortune of refilling the tube and the pool... So I tried to contact the company a few times over the last two weeks, to finally talk to someone today. The guy simply send me on my merry way since we are now the friday august 7th and my purchase was made on may 2nd. I agued that I had been trying to reach them for the last 2 weeks without any result.
So my conclusion is simple: they are the kind of company that will steel your money without remorse so I will strongly suggest that anybody avoid from buying their products until they decide that customers are more then pawn.

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benezsude
Nashville, US
Jun 25, 2011 3:03 pm EDT

I have the same problem. The one I bought was at Target. Has leaked air from ady one. This year it will not even stay up for more than 2 days. Money wasted.

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Intex Recreation broken impeller

The Intex 530 pump stopped working after the second season. Seems that the impeller malfunctioned, a very common complaint I understand. The impeller appears to be a replaceable part and has easy access. The impeller, however, is not available. I refuse to buy another pump from Intex, they should have that common wearable part available.

HERE IS A SOLUTION:
I bought a Clear Water Pump from Harbor Freight for $39.00. It has 1 inch inlet and outlets. The impeller is made out of brass and the pump instructions include a replacement parts list, this is the way to go.

Buy one inch pipe nipples, attach to the pump and route them to your Intex filter pump, via your existing pool hoses… you may need an extra hose or hose extension to run from the Intex filter pump to the Clear water Pump inlet. Remove the impeller from the Intex pump and throw it away! Be sure to put the two plastic retainer parts back on though, the ones that would have held the impeller in there. Anyway, cut the cord off of the Intex filter pump and install it on the Harbor Freight Clear Water Pump, per the enclosed instructions, follow the other instructions as well for priming the pump.

The pump is VERY, VERY quiet and heavy duty too, I’m sure it will out last the pool. This is a much better option than buying another Intex pump that will no doubt fail in one or two seasons.

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Intex Recreation - tearing liners that flood yards

I have purchased my 3rd Intex pool this summer. The first day of filling the pool it burst the seams open flooding my yard and basement. Intex sent me another pool liner which we starting to fill 7/26/09 and on 7/27/09 the same exact thing happened. After calling customer service and waiting for the next available customer rep for 15+ minutes the result i...

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Intex Recreation pool defective pump

I bought a intex pool last year and put it back up this year and the pool pump doesn't work. the impeller is broken and have heard many compaints about this company. we cannot buy parts from a retailer because intex does not sell to dealers. i think we should open a class-action suit against this company. with all the complaints on alot of websites something should be done to stop these people from ripping us off.

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Update by marilynNic
Jul 27, 2009 6:26 pm EDT

this is marilyn again. i spoke to a supervisor just now and he was no use to me. i advised him that all of us are going forward with a class-action lawsuit. i advised him to let his corporate office know that this pumps are not big enough, impellers are breaking and they are junk. got nothing from him at all so i will search now for an attorney. please send me your information because the attorney will need it.
1. name
2. address, city state, zip and
3. email address...

if you want you can include your phone number also.

lets take these jerks to court!

Update by marilynNic
Jul 26, 2009 10:34 am EDT

my name is marilyn and have similar complaints against intex corp. i have notified the state of california consumer affairs dept to lodge a complaint. i am seriously considering a class action suit against this company and will need names, addresses and email of all concerned. if you are interested please email me at galfrmjerz3@aol.com... i have sent emails to some of you that have posted complaints. if you would like contact me at galfrmjerz3@aol.com. i am waiting for all replies before contacting a class action attorney. thank you so much.

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Boogalu's mom
, US
Jul 03, 2017 11:15 pm EDT

Bought a Intex Bubble Massage at the beginning of last summer and enjoyed it until the end of summer and then the control power tower quit working, it has power but no function's work. Has anyone had similar problem with Intex Pure Spa Bubble Massage hot tub. If so what part needed to be replaced

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Partyoffive
Pennsville, US
Jun 24, 2014 1:21 pm EDT

I have been dealing with this Intex since 06.02.14. Our sand filter pump would no longer work and it's less than a year old. So I sent in a claim with the receipt and they sent me a refurbished motor. I now call to let them know it does not work and they want me to send them a picture of the refurbished pump with the cord cut so that you can send me another. That is done and I receive another claim #421624. Then I receive a order # [protected] that my order should ship in 2 to 3 days. Then comes the email that the order shipped with a fedex tracking # [protected]. I kept checking the fed ex website and it says my package will be here on June 19th. It never showed up so I go to the fed ex website and it now says N/A. I call fed ex and they proceed to tell me that this package was never sent out Intex only created a label. So I call Intex and they promise they are going to call fedex and I will have my package by today June 24th. So I now call to make sure that I will receive the package and the customer service can not give me a straight answer. I have asked to talk to a supervisor/manager and I am told that takes 24 to 48 hours? Why because your customer service is based out of China? Very hard to understand their broken English.
I have spent over $200 on chemicals getting the pool clear and am now going to have to turnaround and spend more $ to make it clean again if I ever get the pump.
I expect to get my filter today and am asking to have a check sent to me for the chemicals that I have to buy again because of this misfortune with Intex.
Please add me to the list jayars3c@comcast.net

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Vincent Tempist
Milford, US
Jun 20, 2014 4:47 pm EDT

Same situation, bought mine last year this year it doesn't work. Took it apart and the plastic around the magnet is cracked and the magnet is rusted and exposed. Can't find the impeller anywhere and I just spoke to them and they had me send the motor back to Consumer Services in CA., hope they send me a new one or you can add my name to the lawsuit...

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jorge
,
Jun 15, 2014 2:20 pm EDT

Jorge Estolt
730 Bundaberg Lane
Rural Hall NC 27045
jorgeestolt@gmail.com

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zibi
Hollywood, US
Jun 03, 2014 10:12 pm EDT

I had 3 pumps, please add me to lawsuit, zibich@aol.com

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Marcia Collins
Orlando, US
May 21, 2014 2:34 pm EDT

The impeller shaft is actually narrowed down in two places so it will wear out and break quickly. This design actually requires Intex to spend extra time and tooling to make it weaker! This is a clear case of planned obsolescence! I have pictures of this faulty impeller shaft and the damage it did to the impeller, exposing the magnets to cause rust and breakage. I would definitely like to be included in this class action lawsuit!

I purchased this larger replacement pump for my 15' pool hoping it would hold up better to no avail. I need this pool for medical reasons per my Heart and Pulmonary Specialists. I am completely and permanently disabled (on oxygen 24/7) from heart birth defects and I rely on this pool for daily rehabilitation. Unable to afford a gym (with pool) membership, I am forced to buy a third pump, knowing it will break again in a year or less. Intex should be forced to redesign their shafts and/or sell replacement parts at the very least. They are purposely designing faulty impellers and shafts for their pumps to ensure constant additional sales on every pool.

Marcia Collins

7330 Rush Ct.
Orlando, FL 32818

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joe crouch
Egg Harbor Township, US
May 05, 2014 5:13 pm EDT

Same here in new jersey stored it for winter and will not turn on cant beleve it open lawsuit

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altaria
Lafayette, US
May 04, 2014 8:44 am EDT

Took our pool down for winter, just tried the pump today dont work doesnt com on at all

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Sagard
Southside, US
Apr 26, 2014 11:57 am EDT
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Same problem. Impeller plastic coating has melted off but blades still intact. Won't do anything but vibrate and hum. The part is extremely hard to find and I cannot get anyone to help me with just that one part. Seems like they want you to buy a whole new complete filter and pump system... which ain't happenin'. Anyone else still planning on the class action law suit that was talked about earlier in the feed?

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luckyapril7
West Covina, US
Aug 11, 2012 11:07 am EDT

I have 2 non working intex pumps. Add me onto the law suit.
Bobby Ngo
1239 e. Rowland ave
West covina, CA 91790

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Intex Recreation faulty pump: model # 637 filter pump for a 15' metal frame pool

I will never ever buy another product with the name INTEX on it. I bought my pool May 27th 2008 from Zellers for 447.00 Canadian dollars. A 15' round metal frame pool. We got it set up, had all the chemicals correct because I took a water sample to the local pool and spa guy. Pump did not work (Model # 637 FILTER PUMP). Intex replaced the original pump which took three weeks to arrive. So we had to drain the pool (16, 000+ litres), cause short of me getting into the pool daily and stirring it with a large stick, we had nothing to push the water around to filter it. We had to re-tamp the ground, which cost yet another 45.00 dollars in rental fees...cause like I have a tamping machine sitting in my back pocket. So, now it gets better. We set our pool up this year, pool took about 10 hours to fill. Put the pump in, check the skimmer, new filter, chemicals were added, and low and behold...the pump doesn't work! I phoned Intex, June 14th, 2009. They were closed. I phoned back on the 15th the Monday, spoke with a lady, and she told me that because I purchased my pool on May 27th 2008, I was just outside the warranty. I explained that this pump was the replacement pump, and I even had a file number with INTEX, you know what she told me? Oh, I am sorry Ma'am, you are one day past your warranty on that pump! So they wouldn't warrant it.
So you can imagine, I was completely choked. So I get some guy friends to take apart the pump to see what's wrong with it. The impeller is made of plastic. It had worn through...now let's keep this in mind, I live in Canada on the west coast. We get a lot of rain here. The pool was only up from mid June '08 (remember-replacement pump didn't arrive till mid June) to mid September '08 and was properly dried and packed away in a dry shed for the winter...So i phoned Intex, have you guessed it? The impeller is the only part that YOU CANNOT buy!
So the pump only worked for 3 months. I made a report to the BBB, which they attempted to contact INTEX, but INTEX would not respond. I tried putting in a call into the manager at INTEX, and was told that i would recieve a phone call back within 48 hours, I got no response back.

I had to go buy a Hydro Force Pump for my Intex pool, cause why would I buy another Intex product? I would have to be nuts.

Rude customer service representatives, cheap and crappy products. Just stay away from INTEX Pools. They do not back their products. Next time I buy a pool, I will save my money and get a real above ground pool from a quality pool/spa place.

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soloslicc
dirty jersey, US
Jul 22, 2009 10:50 pm EDT

So you're mad because the company didn't replace your product AFTER the warranty? In other words, you're angry because they wouldn't not replace it after the amount of time they originally told you they wouldn't replace it for? Sounds like you just need to buy a calender and keep track of your shxt, you had a whole year.

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