Intermountain Healthcare review: Medical billing and financial assistance- services.

Sent to Collections**
I am writing to express my frustration and disappointment with how Intermountain Health has handled my financial assistance application and medical bills.
I submitted my application on **September 14, 2026**, and as of November 9, 2026, it has been **56 days without a determination** on whether my family qualifies for assistance.
We are a **single-income household of six with a child who has significant ongoing medical needs.** Medical expenses are already a substantial financial burden, which is why we applied for assistance.
Despite our financial circumstances, we have continued making payments in good faith while waiting for a decision. Yet our account was still sent to collections.
After contacting your billing department, I was told another review would need to be submitted, taking approximately 30 additional days. I was also informed that a separate ticket to remove the bill from collections could take another 30 days.
Even more concerning, I was told that **if the bill is not removed from collections, any financial assistance we qualify for cannot be applied to that balance. **
I have also attempted to establish a payment plan but was told this cannot happen until the account is removed from collections.
**How is a family supposed to resolve its medical debt when every available option is being delayed or denied? **
We applied for assistance, continued making payments, contacted your department for help, and attempted to establish a payment plan. Yet we are being penalized for delays completely outside our control.
I am requesting an explanation as to why my September 14 application has not received a determination after 56 days. Why is another review necessary, and will it restart the processing timeline? Why was our account allowed to go to collections while our application was pending, and we were actively making payments?
I understand applications take time to process, but families should not face collection consequences because of administrative delays, especially when those delays could prevent them from receiving the financial assistance they applied for.

**I am formally requesting: **
1. An expedited determination on our September 14, 2026, financial assistance application.
2. Immediate recall of our account from collections and suspension of collection activity while our application is pending.
3. Written confirmation that any assistance we qualify for will apply to all eligible outstanding balances, including bills sent to collections.
4. The ability to establish a reasonable payment plan for any remaining balance.
5. Confirmation of whether any negative credit reporting has occurred and what steps will be taken to correct it.
6. A clear explanation of the original delay, why another review is necessary, and whether it will restart the waiting period.
7. Escalation to a supervisor or someone authorized to resolve this situation rather than simply submitting another ticket.
We are a family of six trying to manage the financial responsibilities of caring for a medically needy child on one income. We are not ignoring our bills or refusing to pay. We have continued making payments because we are genuinely trying to fulfill our obligations.
**Financial assistance is intended to help families facing hardship, not create additional barriers that push them further into debt. **
I believe this situation warrants immediate attention and accountability. I am asking Intermountain Health to take responsibility for these delays and provide a timely resolution.