Intercape review: service, bus delayed, bribery

The bus delayed with 2 hours after we lived johannesburg because there was some fault... we had to stay on a garage for more than 2 hours of which that automatically change the arrival time in our destination. That also put us on an unplanned budget to look for uber because we will arrive later by 2/ 3 hours time than the assumed time. Whe I ask for driver to live me before arrival point ( and I was not asking them to be off route but on the route JUST stop next to the road and drop me they asked me for a Drink) when I asked what time of a drink they said any amount I have?. Yet intercape is the one who smwas at fault and I should pay for that fault. I did ask the lady who was working at Pretoria if I can be dropped just before PMb Stop and she said yes, I only have to speak to the drivers not that I have to pay extra..

Intercape service is wack?