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Integrated Home Design Customer Service Phone, Email, Contacts
Integrated Home Design
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Integrated Home Design
complaints

Integrated Home Design Complaints Summary

0 Resolved
1 Unresolved
Our verdict: Engaging with Integrated Home Design at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Integrated Home Design complaints 1

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Integrated Home Design Integrated Home Design was hired to remodel a bathroom to make it handicapped accessible

Integrated Home Design was hired to remodel a bathroom to make it handicapped accessible. Work began in August and the project is not finished. We hired Integrated Home Design Inc. (aka Integrated Design and Remodeling Inc.) in July to remodel a bathroom to make it handicapped accessible for my husband. The remodel was to include: removing a tub/shower fixture; installing a walk-in shower, including a bench and shower fixture; and installing grab bars, a new toilet, and new flooring. We paid the company $6,182.00 by check when we signed the contract. Work began in August. The newly-installed walk-in shower had to be replaced because one of the walls had a crack in it. Also, when the water was turned on in the shower, water was leaking from a pipe in the wall behind the shower fixture into our basement laundry room below the bathroom. The entire shower surround was replaced, but the leaking pipe was not fixed. The bench that was originally installed was too tall for my husband, so it had to be replaced with a shorter one. In the beginning, we were told that the entire process of remodeling the bathroom would take 1 week. It has been 8 months since work began, and the project is still not completed. We gave Integrated Design another check for $6,252.92 on Oct. 1 for a total of $12,434.92. I have tried to contact one of the owners, [Owner's Name], to schedule dates for completion. I have left messages for him with the receptionist and have not heard back. Meanwhile, my husband has had to deal with the inconvenience of having no shower to use since August.

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Is Integrated Home Design legit?

Our verdict: Complaints Board's thorough examination reveals Integrated Home Design as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, Integrated Home Design stands out for its commitment to quality and security. Clients considering Integrated Home Design should delve into its customer service record to gauge compatibility with their expectations.

Integrated Home Design earns 91% level of Trustworthiness

Perfect Trust Endorsement: Integrated Home Design achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Integrated Home Design. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Integrated Home Design has received 16 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Integrateddesignandremodeling.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Integrated Home Design website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Integrateddesignandremodeling.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a integrateddesignandremodeling.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

However ComplaintsBoard has detected that:

  • Integrated Home Design protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Integrated Home Design has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.

Overview of Integrated Home Design customer experience

Integrated Home Design, as reported by numerous consumers, has been plagued with several issues that have left customers dissatisfied. One major concern revolves around their lack of professionalism and poor communication. Many customers have complained about delays in project completion and a lack of updates throughout the remodeling process. Additionally, there have been numerous reports of subpar workmanship and low-quality materials being used, resulting in costly repairs and replacements. Another recurring problem is the company's questionable billing practices, with customers alleging hidden fees and unexpected charges. Furthermore, Integrated Home Design has received criticism for their unresponsive customer service, making it difficult for clients to address their concerns and seek resolution. These negative aspects have significantly impacted the overall customer experience, tarnishing the reputation of Integrated Home Design.
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Integrated Home Design contacts

Phone number

+1 (859) 455-9651

Website

www.integrateddesignandremodeling.com

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