CB Smoking and Tobacco Imperial Tobacco Australia JPS blue crush balls

Imperial Tobacco Australia review: JPS blue crush balls

CarlyJean of AU

Mar 27, 2020 9:19 pm EDT

Verified customer

Resolved

Replied

Opened a packet of cigarettes to find a cigarette with holes in the paper and the end was missing a big chunk also the filter end of the cigarette had a hole making it impossible to smoke. I've never had a problem with this brand but this is disappointing. Considering we are in the midst of a global pandemic I am reluctant to leave my house and purchase more. Your attention to this matter would be greatly appreciated.

Thank you

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Imperial Tobacco Australia response

Mar 29, 2020 6:33 pm EDT

Imperial Tobacco Australia customer support contacts

Phone numbers

1800 677 953

Address

121 Winterstoke Road, Bristol, BS32LL, AU

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At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on 1800 677 953 to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.