Ideal Image
reviews and complaints

RE: Nashville Ideal Image * had a zoom call with doctor. Given a non refundable price of approx. 450$. I paid. Then I was told I was under charged and ran my card for approx. 100$ more. I was told someone would contact me to schedule within 24 hours. No one called. It took me 3 days to get ahold of them only to be told I would have to wait 2.5 months for an appointment and I can not get a refund. I would have never agreed to this purchase if I had know that I would have to wait that long. This is only the first of may issues trying to find a solution that fits my needs. As of date they have charged me approx 800$. I do some checking and this is not the first complaint on misleading practices but yet they still do them without correction. I do not trust these people to inject me with anything and I want my money back.

I was misled into signing a service and loan contract and want to cancel both immediately. On 02/20/21 I called Ideal Image for a phone consultation about their services and package pricing. I had a virtual consultation with the representative, Natasha Moira. She was happy to go into detail about the services and quickly worked out a package deal pricing in the amount of $2, 650.00. I asked if they had any kind of financing offers available and she told me they partnered with Ally Lending for financing and that the application was a easy process. She kept me on the Skype call during the application process, emailing me links and talking to me about random things. When I saw wording for the interest plan & the interest rate, I was confused. Natasha explained that I would be getting promotional interest when I financed with them and a Lifetime Membership. (She also scheduled an appointment for service 02/28/21 and 04/08/21).
To my understanding, we were creating a promotional pricing plan for services and that I was signing up for a line of credit with set interest of 0% for 18 months just like I would at any retailer. There was absolutely no disclosure about the paperwork I was signing being a binding contract to receive services from ideal image, and/or that the financing was actually a direct loan that would be paid to Ideal Image up front. I only discovered this when trying to cancel the services and financing ONE day later.

I called Ally Lending on 02/22/21 to cancel and they processed my cancellation claim. The rep. Erica said that the claim should be processed within 2-3 days from being submitted and that I would hear back from someone regarding my request, she gave me a claim number, and said to follow up with Ideal Image.

I called Ideal image corporate line 20 mins later to cancel services and spoke with Kaycey, a client support team member
who told me I couldn't cancel my services because I had a contract. She clarified that I had gotten a loan, not a line of credit. I thought I was getting a line of credit and that the paperwork I signed in the contract was for guaranteed pricing on services and no interest payment plans.
Never once was the term LOAN used in my initial conversation. When I asked about credit she (Natasha) told me I had been approved for a higher dollar amount than I'd needed and they would only use what was needed when filling out the paperwork. Kaycey also stated that because Ideal Image and Ally are two separate entities, when the request to return the (unused) funds (2, 650.00) back to Ally was received it would be refused because it's a binding contact that can't be refunded EVEN IF NO SERVICES WERE RENDERED. I explained to her that had this information been disclosed in the beginning I would have NEVER signed anything. Not to mention all paperwork was signed electronically and the Skype call dropped twice in the middle of signing documents. It was NEVER mentioned that I HAD to receive services from Ideal Image. I explained to Kaycey that I had not received one treatment. I was canceling before any appointments and that I had just signed the paperwork 1 day ago. She told me that even if I received no treatment I still would be bound in a contract with Ideal image to pay for services because it couldn't be cancelled and that I had no recourse to cancel.

I told her I did not want the Lifetime membership nor any services with Ideal Image. She said she would send the monies back for the amount of $250.00 for the Lifetime membership but she couldn't cancel the contract. I told her if she could return $250.00 then she could absolutely refund the entire amount. However she just kept stating that I signed a contract. She stated that it was in the terms and conditions
"hyperlink". I then asked to speak to a manager and was transferred to Jessica. I again stated that I wanted to cancel everything and she said that I signed a contract. I explained that the Skype call dropped twice, there was no mention of a BINDING contract for services whether you received them or not and had this information been disclosed to me I would have NEVER signed ANYTHING, ESPECIALLY in the middle of a pandemic when job loss and job security are at an all time high!

The whole process of financing was misleading and predatory. I have received no services with this company. The fact that I was applying for a loan was never mentioned, the fact that I couldn't cancel my contract and financing was never mentioned, the fact that the Skype call dropped twice in the middle of signing documents, the fact that the terms and conditions "hyperlink" was NEVER MENTIONED nor pointed out and Natasha kept up a constant stream of conversation which was very distracting from what I was actually signing, so much so that my LEGAL Name is also spelled incorrectly on their contract!

Ideal Image was VERY misleading about their financing and what the services contract entailed. They are asking people to GUARANTEE they will receive services with them and to take out a loan, not a line of credit which is something they need to be COMPLETELY transparent about up front. Trying to argue later that there is a "hyperlink" between the pages of a contract that explains the terms and conditions is not full disclosure, it is predatory, misleading, and VERY BAD BUSINESS! Shame on you Ideal Image.

I contract for services in 5/2019. I was scheduled for ultherapy and it was successful. I was then scheduled for volume 4 treatments. I was told that should be enough. I had 3 treatments, calling that my base. I was never able to get further treatments calling the Raleigh office for follow ups and told if they had opening they could not leave me a message I would have to pick up the phone. I was never called from Raleigh. I called the Durham location for treatments they said they could do the fillers there, but had no openings. In Jan, I called for a refund, I was told no refunds. I went to the Raleigh location to discuss my options. We work our I thought options and treatment to start again. But that never happened. They made appointments for May 2020. That never happened they canceled. My contract says my treatment to be completed in 3 months of contract date. That has not happened. I have written BBB and Attorney general, they have suggested small claims court since I have made many attempts to resolve this issue with no satisfaction. Rhonda Bailey Remchak

During my consultation I agreed to pay a $1, 041.50 deposit. I agreed to use their financing service and WAS NOT TOLD THAT ALL OF THIS WOULD BE CHARGED IN FULL. They took another $4, 500.00 from the lending company after telling me I was just making a deposit. I had HALF of the treatments and it HURT SO BAD! Do not let them lie to you, it HURTS for at least 1 1/2 weeks. It ripped up my skin giving me a bleeding rash and was traumatic enough to trigger 3 days of migraines. THEY REFUSE TO TERMINATE MY CONTRACT and refund the money for the services that HAVE NOT BEEN RENDERED YET! They are liars and swindlers. They will not care about you at all as a person, they just want your money even if they didn't earn it.

Nightmare started when I was contacted by a sales person. She came up with a list of procedures that included Botox, 2 different fillers, and Ultherapy. I questioned the Ultherapy, and asked if Botox could be used around lips, chin and jowls. She informed me that Botox was only for the eyes and up, the fillers, and Ultherapy were for below the eyes. So I signed their contracts, and paid in full for membership, and procedures. Since I've never had any of these procedures, the next morning I googled what results to expect from Botox. Up until that point I was like a kid at Christmas, I was soooo excited. Then I saw all of the pictures of uses around the lips, chin and jowl area. I didn't have to call them, they were burning my phone up that morning wanting to get me in for the procedures. I explained what happened, and that I wanted a refund for the Ultherapy because I was lied to. I was told that a manager would have to contact me. I had this same conversation with a total of 3 associates that day, and each said the same thing. No manager to this day (5 days later), have contacted me. I called the corporate office, left a 4 minute detailed message, with my phone number for someone to contact me. As of today (5 days later), no one from corporate has contacted me. I sent a certified letter on day 2, demanding a full refund of over $4, 000. I have contacted my bank to dispute the funds on the bases of fraud, and unethical practice. We shall see if this post gets anyone's attention, or if this is their normal method of business. I have a serious problem with someone lying, and cheating me, and then allow them to stick needles and chemicals in my face.
I received a call today from a blocked number, of which I didn't answer. It was a regional manager finally contacting me. She said the clinic was closed today, but that she would contact me tomorrow. No contact number was left, and she mentioned that if I had contacted corporate like I said I did, that they would have contacted her. So now she wants to act as if I'm the liar. I will continue to leave reviews about this company On ever site I find

My initial consultation was done via video due to Covid . The girl who did my consultation not only lied about result expectations but she was wrong about which areas I was a candidate for the coolsculpting . We agreed on upper abs, lower abs and inner thighs. She was also the person who priced out my loan amount with Ally lending. Turned out she was incorrect as when I saw the dr at Ideal image in North Andover, she said my inner thighs were not a candidate for cool sculpting. So I paid for two areas that could not be done. Since September 2020 I have been trying to get refunded for the unused treatments since it wasn't my fault that the loan included areas that could not be treated. I have called EVERY week and still nothing. The office I received treatment in says that my refund was approved by them on November 9 2020, but I cannot get anyone in corporate to call me back to actually get the refund. Weekly calls with not even one courtesy of a reply . On top of all this it was a complete waste of almost $4000 . The girl who did my consultation said I would only need one treatment in each area and stated any areas that needed a second treatment would be included in the lifetime guarantee . LIES AGAIN . The Dr told me the treatments I paid for I would only lose 25% of my fat and would need more treatments, and guess what.. the-treatments are not free they are at discounted prices. I'm totally disgusted with the lies told to me to get me to take a loan on these treatments, as well as the complete lack of customer service I have received . So since I have gotten no where with ideal image, I will be contacting a LAWYER today for a FULL refund . If anyone else is interested in being part of a class action law suit, please write your experience and details on what you want included in this lawsuit to me so I can get you included in the lawsuit. This company is robbing people blind and they need to be held accountable and pay us back our hard earned money. I'm also contacting the better business bureau as soon as I finish writing this.

I was basically forced in to signing a contract. I reached out within days to cancel. I found d out I was pregnant. I contacted them November 24th to cancel and just got a call back today January 20th and Casey Weisz informed me they would cancel my contract through Ally lending but I would still be responsible for paying Ideal Inage for services I didn't have nor will I have for atleast a year probably longer with breast feeding. Absolutely unbelievable. I filed a claim with BBB and will get this story out everywhere with great detail. There is absolutely NO reason that contract can't be canceled other than this is a greedy horrible outfit.

After finishing my treatment I noticed my hair is fully growing back. I was told that since my treatment is over I need to pay each time if the hair is not fully gone. I am super irritated because after 2 years this hair should be gone and it's not. It's all coming back. I have spent a lot of money at this location for other services and including laser hair. Very disappointed, I even notated at my last treatment that the hair was still fully coming back.

I was interested in laser hair removal, at the end of October 2020. One contract says you are entitle to a refund, while they state the other one don't. This is very misleading to the public. They are asking you to pay for service never received. How is that possible if you never set foot in any of their office, never received any service. They take money form Alley loan knowing you don't want their service and say you have to pay for it. The request to cancel was made not even a hour after hanging up the phone. I paid a deposit of $500.00 I request a refund and was told not only was I not getting a refund but I still have to pay for service that I didn't received? Alley loan states all they have to do is to canceled the loan and return the money which they refused to do. So what happen to that money?

I would like a refund
I had a consultation on 12/6. No one called me to set up an appointment at the Stamford ct store. (I was promised they would call me within 48 hours) I called them and they said their technicians are out sick due to COVID so I will have to call back Dec22nd. At that point it will be too late to get my treatment because I wanted it for a trip I am going on in January.
Vivian, my consult lady never checked with the Stamford store she just took my payment in full ($2700.00) telling me I had to do it that evening to get the discount (which isn't true)
There was a DocuSign agreement I was coerced to sign and "could wait" because if I called back she said the deal would be gone. I believed her. ☹️ Please refund my money. I will provide the document I signed too.
Thank you for helping me
Maria dzurilla
[protected]
[protected]@aol.com

So signed up and paid through their credit card for hair removal. This was in 2016 around june, was supposed to be 18 months period for full treatment. Come 2019 I was still going for treatment with very little change. Then I decided this is fake and not worth the pain. Had a balance of $1200 on the credit card. They sold my account to some bill collectors and reported a balance of over $3700. Was sued too.

I scheduled an appointment over the phone and had a Zoom consultation due to COVID. When I signed a contract with ALLY and Ideal Image, I was on the phone with the representative. It took about 5 minutes, if that. It was 4 days later, I had a serious financial blow happen to me in regards to a custody battle with my EX. He broke the law again, and I had to pay my lawyer close to $6, 000 to take him back to court for the protection of my son. Ideal Image had no mercy. I have had zero treatments. My appointment is scheduled for 08/18/20. I was begging, pleading, crying to anyone that could help, but all they wanted to do was negotiate with how many treatments I would get with Cool Sculpting in order to still get money out of me. A representative told me to call ALLY Lending and tell them that they will be taking over the bill. When I did this, the man on the phone told me they are notorious for this, don't let them take over the bill, and allow him to make a cancellation claim. He told me he made the claim and they will have to pay them back the money or they will take it without permission after a certain amount of days. When I told the representative that, she is still telling me that I have a contract with them that needs satisfied and they need to take over the ALLY loan and if they don't they will not pay ALLY back. The only person that I have trusted during this entire situation is the representative from ALLY Funding. I am not going to Creve Couer, MO and getting this treatment done. ALLY Funding is going to call and get proof that I have not had any services done by Ideal Image and will request the money to be returned. I need help. This is completely crooked and every time I speak to this representative from Ideal Image, she changes the amount of treatments they need me to get with Cool Sculpting. Someone... HELP!

Please reframe from doing business with company! They take your money! They don't follow up with you nor do they schedule your first visit within 2 weeks! It be weeks and months according to my experience and other reviews! The staff is nice enough to get your money! Then they treat you like [censored]! They will not refund any deposits nor monies! I've had the worst experience with them! They sold me the product but never followed up with me on any questions I had. The contract was completely wrong! I've called, sent emails, and contacted them on all social media outlets! Still no reply! I had to take off work and go to their buckhead location, still no results! I threaten to call the police and all of a sudden the manager magically was available to talk! She still wasn't able to refund my money or resolve anything! She did advised someone from customer care will and refund me my money! Waited two days for someone to call me to only tell me they couldn't refund my money because I signed a contract. I advised the contract that I originally signed doesn't have my deposit in there and it's wrong! So we go through numerous of contracts that were sent and the contract she has doesn't matches mine! How ironic! Not only that, I went back in my email to view all contracts after we spoke and they expired! All of sudden I can't view either contracts that were sent and the contract she has doesn't matches mine! How ironic! Not only that, I went back in my email to view all contracts after we spoke and they expired! All of sudden I can't view either contract after I got off the phone with them! But i'm glad I printed off the original contract to show discrepancies on their end! So now, they advised their it team will look into it to make sure fraud or anything else did not happen! This company is full [censored]! Don't do it! It's people been waiting months and still no appointment but they are still signing people up and taking their money!

I was supposed to have appointment at ideal image at centennial (colorado). But today I got cancelled 3rd time, 10 minutes before my appointment (now because the provider didn't show up)!
I was already 3 minutes away, I already took day off, I already took strong painkillers, and I cancelled my fillers for the third time because of my scheduled and then cancelled my ultherapy appointment! And now I need to wait another almost 3 weeks! I signed up for $3k - not a small amount, and that's called vip service?
I never ever had such a terrible, horrible experience!
I want to get refund to the service not provided.

Today I found out how money hungry and thrives some places are. So I signed up for a service from Ideal Image. I was suppose to make a down payment that I did. It finish doing. Only to find out that these thieves went into my account to take out payments that was for my service which I did not do. Please whatever you guys do. Don't do any business with Ideal Image.

Since end of August 2015 I have been trying to get reimbursed for the service of laser hair removal. I went to the Ideal Image in Bethlehem PA got my consultation made payment plans and so on the day of my appointment I did my paper work and even though my application said I have RA and Lupus the person doing assessment said that wasn't going to be a problem. The day of my treatment I was turned back because I needed Dr. note that it was ok they called my Dr she said ok but they still gave me the run around saying they had to speak to my physician I told them my specialist confirmed it was ok they still did not respond. When I contacted Ideal Image again they said they couldn't get ahold of my Dr. Even though I gave them the Dr. note saying it was ok. Money was taking out of my account it sums to 1500 to 1800. I called my bank and did a stop payment of this because my service was not being done. If from the beginning Ideal Image would of said due to my condition I would of not wasted any money on this. On May 2017 I went back to them after back and forth phone calls and email to see what they could do they had me do all the paper work again after another consultant saw me for the second time and same issue happen like the first time at this time all I want is a refund of the money I want no service with them and nothing to do with them. The reason for me doing this is because I do get lots of ingrown hair and it is painful to even shave at times more for my self esteem has a human been. All I want is for my money to be returned I no longer want the service done like I explained on 2017 to the front desk representative at Ideal Image.

I went for a consultation for coolsculping for my chin and I was told that day that I would see excellent results that my skin would tighten and my fat underneath my chin would be gone I was also told that I paided for 2 rounds of treatment and only received 1 round of treatment and after 90 days I have not seen any significant difference. I called a few times expressing my disappointment and was told would get call back from a regional manager and that never happened

Since the age of 13 Ive dealt with dark course facial hair. Which has been a constant embarrassment to me especially when others noticed it and teased me. At the age of 40 I decided to check into Laser Treatment. This was after many years of tweazing and waxing which did not effect the hair growth. Over the years the hair got more course and stubborn. After doing research I discovered that Ideal offered financing and sales. During the consultation it was stated that I would be a good candidate due to my hair being dark. After a couple treatments I still was not noticing a difference in the amount of hair. I had discussed this with different staff members who kept stating that I needed more treatments before I would notice any change. So I kept going for my treatments and noticed change in all areas except above my lip. Six weeks after my last treatment I had new hair growth above my lip. When I spoke to staff they suggested that I pay the lifetime membership fee to get treated. I am upset and dissapointed due to the fact that the procedure cost over $3000. Which I paid off in the 18 months so as not to occur the interest. Not to mention paying $40 for their numbing cream which did not help with the pain. It was also suggested to me to get my hormones tested due to my facial hair being course. I paid out of pocket for the hormone testing which came back normal. So long story short I do not know which is more embarrassing being teased for having a large amount of facial hair or spending over $3000 for painful treatments that do not work.

I am highly upset and agree with you ladies. Ideal Image is a RIP off. The company and consultants are falsely advertising their products and laser removal. Before I signed up I ask the sales woman "what if it doesn't work do I still qualify for treatments? Are these extra treatments included in the price?" The consultant explain to me and my boyfriend at the time that if hair starts to grow back that extra treatments are available at no cost. How I know because I asked the woman several times if there is a extra cost when the hair grows back. She also tells me this is a lifetime guarantee contact. All lies again. In fact you do have to pay more out of pocket. Plus before I received my last treatment. I waited to see if the hair will grow back. Of course it did. Especially my upper lip and chin area. I'm very disappointed in Ideal Image.

I purchased the 5 session bbl light therapy because I was informed it would remove dark spots, even my skin tone, and reduce redness. After the third treatment I complained that it was causing dark patches on my skin. No medical physician looked at my skin but I was told they would provide a lightening cream after all my treatments were complete. After the fourth treatment my skin was not getting better and this rejuvenation treatment was actually making me look older! They said they would refund me for the last unused treatment but I was never paid. They did provide a lightening cream but it did absolutely nothing to correct the damaged skin. I called repeatedly to find out the status of the refund and was told their lawyers should have emailed me a docusign form to start the process and they would look into it. I still have not heard from anyone. They also said they would ask their physician about a different cream but I have not heard back on this either.

This is only one of a list of problems I have with this company.