Hybrid2Go
Reviews and Complaints

Purchase a battery and when called back because battery failed they said they had no information on the invoice. I sent them, but I investigated and found out the same owners keep going out of business and changing their names to avoid honoring warranties. Here’s a few complaints that I noticed, and there are two numerous to mention in this small forum, I sent them already the invoice and all the information but they keep saying they’re not associated with them, but they were shame on the Better Business Bureau and this Bureau for standing behind them because they are all a bunch of scammers and if that’s what the bureau will stand behind then You do the math Photo of Chris L.

Chris L.

2325022

9 months ago

MUST READ! HORRIBLE EXPERIENCE AND BAD SERVICE! I'm glad I did not do business with this company. I called Josh on Friday morning and told him I'm going out of town Saturday and it was urgent to have my car by the afternoon. He said he could have my car ready to go by 2pm to hook me knowing that was not possible. I had full confidence in Hybrid2go and didn't bother calling another shop that same Friday. At first I thought cool this company is giving me a lifetime warranty and gave me a promo discount. I called Friday evening to confirm my Saturday appointment and they said the tech would contact me. I left to work Saturday and left my Prius at home ready for them to work on it. I never got any updates so started to get concerned because I was planning to take my urgent road trip to see my family. I called them several times and text. Finally the tech contacted me and said he can do my car at 8pm. That definitely would not work for my plans. Long story short they are not reliable and I found a shop in Long Beach called Mo's Hybrid. They got me on my way in 45 minutes and they did it $700 cheaper than Hybrid 2go. Knowing what I experienced I wouldn't have faith in their "lifetime warranty" you can read my conversations with them in the pictures attached to this review. By the way the tech was more professional than the owner. Josh you can learn a few things from your tech when it comes to customer service. Own up to your mistake instead of giving me attitude.

I purchased a lifetime hybrid battery at a cost of $2500+ from LIFETIME HYBRID BATTERIES in January 2022. It is now October 2022 and the hybrid battery went out again. I called Lifetime Hybrid Batteries to initiate the "lifetime warranty" only to find out that the company's webpage is down, the voicemails are full, the phone does not answer and business is shut down.

I call HYBRID2GO and I let them know about my prior experience with a battery company and spoke to the representative to get a feel for their business. The owner/ representative says that he has been in business for 5 years. I learn that HYBRID2GO has actually only been an LLC since 2021. Lifetime hybrid batteries, though, has been in business since 2018. I also learn that HYBRID2GO is based in Santa Barbara, which is in the same vicinity and Ventura county as Lifetime Hybrid Batteries.

It does not take a brain surgeon to figure out that these are one and the same company. They just changed the name of their LLC, so they do not have to fulfill their warranty promise of lifetime hybrid battery replacement.

Consumer, be careful of this company. You do not want to find yourself out of pocket for thousands of dollars of hybrid battery replacement, like myself. Now, I have to fork out over $3K to Green Bean Battery (a national outfit) to replace the faulty battery installed by Lifetime Hybrid Battery, who is now Hybrid2GO. Avoid HYBRID2GO at all costs! They will change their LLC name in a few years to avoid their warranty promises to the consumer.

Hybrid2Go (hybrid2go.com) claims they started business in December 2021, even though the owner, Cole Steverson, came over from Lifetime Hybrid Batteries, which has a BBB rating of F. I believe they change names every ~2 years so they don't have to uphold any "lifetime warranties" which is how they get you to buy their batteries. Based on other reviews I've read, the batteries last around 5-6 months and then they give you lemons in the warranty process and don't return phone calls. I'm out $3,000 and they convinced me each time that it was some other component of my car. When I brought it to a reputable shop locally, they isolated the issue and said it's definitely a fault with the hybrid battery. I wish I had not bought into their lifetime warranty sales pitch. They screen their calls and just respond via text from Hybrid2Go and claim they help install batteries provided by Lifetime. Lifetime's "voicemail box full" makes it impossible to reach them and makes you run in circles. AVOID THESE SCAMMERS!

I was told that the Refurbished Batteries were 1

The process begins with load testing the battery and identifying its current overall state of charge. The battery is then taken apart, and the battery modules or cells are exercised on Hybrid2Go’s equipment which restores their ability to store electrical energy. The modules are then tested, where their capacities are determined and they’re grouped with other modules of a similar power and capacity.

After a final charge and testing of the modules, the battery is built around the good cells. The remaining electrical and wiring components are checked, reconditioned, and tested to ensure proper operation. The battery connections or “Bus Bars” are upgraded with nickel plating to prevent corrosion, and to ensure top performance and long battery life.

2

And finally, the entire battery pack is then reassembled and load tested in its entirety. Simulating the same demands on the pack as real world driving. Every Hybrid2Go battery must meet stringent performance standards before it can be installed in your vehicle!