Hybrid Battery 911 review: Refuses to honor warranty, blames AI, demands $350 inspection fee

In June 2025, I paid $2,980.67 to Hybrid Battery 911 for a reconditioned hybrid battery in my 2008 Toyota Camry Hybrid. I was promised a 3 year/50,000-mile warranty. Almost immediately, my vehicle displayed a "Hybrid Battery" warning.

Two certified mechanics, Donnie's Automotive and Chloe's Auto Repair — confirmed a faulty DC/DC converter, a core part of the hybrid battery system. I provided Hybrid Battery 911 with full diagnostic reports and followed all instructions. They denied my warranty claim using “AI analysis,” refused to inspect the car, and demanded a $350 upfront fee, even though their written policy only lists a refundable $199 deposit under specific conditions.

One representative (Kelly) laughed during my warranty call. Another, Michael Cedeno, refused to consider or hear what my mechanic was telling him, then continued to shift blame even after receiving video proof. The mechanic temporarily installed a tester hybrid battery and confirmed that all issues were resolved, yet Hybrid Battery 911 still refused to act.

I have filed complaints with the FTC (Report #189967125), BBB, and GA Attorney General. I am now preparing for small claims court. This company should not be trusted to honor their warranty or serve customers fairly. Avoid them at all costs.