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Husqvarna Vikingdesigner topaz 50 sewing machine

1
J Mar 25, 2018 Review updated:

I have a 4 month old topaz 50 and have multiple issues with it. The thread cutter bar will not return to it's regular position every time so therefore knots up inside the bobbin unit and won't cut the thread. The foot pedal will not operate sometimes and is not operating at all at present time! I have continuous tension issues and therefore puckered fabrics because of this. When embroidery is operating sometimes there are many skipped stitches and sometimes no stitches at the beginning of the design. The bobbin thread tangles and creates messy stitches when quilting. The worst issue is sometimes the automatic cutting mechanism comes on and the needle slams down on to the presser foot. The machine try's to shut down and boot back up during stitching creating a terrible issue with the needle crashing down on the presser foot when the automatic cutter activates as you begin stitching. When I'm piecing blocks and using a 1/4" presser foot this has been extremely dangerous with needles breaking, flying out and coming right towards my face. If I didn't have glasses on the last time I would have probably had a Severe Eye Injury !!! Yes, I use the needles, thread, bobbins, etc. that were recommended by Viking. I have over 30 years experience sewing and I am extremely disappointed in my machine and want a refund right away. I called & spoke with HV customer service twice, left a message with Kathy, no return call. I've talked to Joann's, they told me to return it to Viking Sewing Gallery but Janice there at my store said she can't do a refund and told me I'd have to go through HV to get one authorized. All I'm getting from everyone is the run around instead of help. I DO NOT want a (brand new) repaired machine! When I purchased it I expected to get a brand new sewing machine without problems, that isn't broken and very dangerous to use! You should stand behind your sewing machines just as you do your other products. My husband has been purchasing and using HV chain saws for many years and never have we had any problems like this. Please contact me ASAP and authorize a refund to me at The Viking Sewing Gallery in Charlotte, NC Store # 757 I cannot sew at all now with this brand new sewing machine. Thank you, Jackie W Davis

Responses

  • Ev
    Evelyn L Quinn Feb 16, 2020

    Please help, I purchased my Topaz 50 in March of 2018. I just sent my machine for service for the 3rd time for the same problem. When I’m piecing it’s fine, however when I machine quilt a large project the bobbin case jumps makes a horrible noise and the needle hits the case and a birds nest develops underneath. I took it to my dealer and she got it to work on slow speed only, once it sets to medium speed it happened again. Ibe been told it’s because of the weight of the quilt so I took extra care making sure it didn’t hang down by putting twio banquet tables together and draping the excess over a chair so to keep it off the floor. I know have to pay to have it shipped out and since it is out of warranty it’s 150 plus parts and labor and it’s 4-6 weeks before I get it back. Ugh I’m beginning to regret my purchase. 😩
    Anyone else have this problem?

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