I have called Humana Pharmacy several times about my cost for certain prescribed medications. Each time, the Customer Service Rep did not know how to spell or pronounce the drug. Even after I spelled it several times, told her how it is administered etc., the person could not "find" it in her online list. The most recent call was about Epinephrine injectable to be used in case of anaphylactic allergic reaction. I called to get my cost for the drug if submitted to Humana Pharmacy. I called on March 25, 2021, March 31, 2021, and on April 22, 2021. I spoke to a different person each time. The only one that could find epinephrine in Epi Pens was the woman I spoke to on April 22 (after 20 minutes of spelling it and explaining several times how & why it is administered). Eventually, she told me that my total cost would be $47; and, to submit a check with the prescription in the mail. I did exactly that ; and, I received the Epi Pens in the mail with a bill for $131! I now owe $84. If I had known that, I would have bought the Epi Pens at a local pharmacy with my Good Rx card, saving time and money. So much time has been spent with customer service reps who have no idea about what they are doing! I have wondered if some that I talked to could even read. Another woman to whom I spoke could barely converse with me due to her poor English grammar. Another time one told me that I would have to pay full price for Zetia from Humana Pharmacy; so I got it from a local pharmacy with my Good Rx card for a greatly reduced price. Later I learned that the rep misinformed me; actually I could have gotten it from Humana without paying any co-pay! I paid the local pharmacy for Zetia for 1 year!