Menu
Write a review
File a complaint
Hughes

Hughes review: fraud, terrible service, unethical behaviour

R
Author of the review
2:20 am UTC

I inquired about their service over the phone because I had moved out into the middle of nowhere, like most people who inquire about their service. The sales tech told me on the phone that, while they do throttle connections after a certain data limit is exceeded, since I got the highest tier plan they offer, my speeds should never fall below 7 Mbps, even while being throttled. Being a cord cutter, I stressed multiple times that I do everything on the internet, from gaming, large file downloads, and pretty much watch Netflix for 15 hours a day between all the people in my household. The sales person confirmed many times that my connection would be fine for everything I do and that my speeds would never fall below 7 Mbps, even if I were throttled. I signed up with HughesNet. The first month went by fine, albeit laggy as heck (my ping would shoot up to around 2600 quite frequently). I used the internet like I normally do with no drawbacks. It was great. So, for the entire time I was able to cancel my account, their "trial period", my internet usage was not metered, monitored, or penalized for over-use. I was mislead into believing that my internet service was truly un-metered. I even checked on their website multiple times over the course of the first month and at no point did my internet usage decrease. All of this to mislead me about their fair access policy and how slow my speeds would actually be with my level of usage. Eight days into my billing cycle, subsequently also after the "trial period" has ended. I begin getting speeds of 80 Kbps. I immediately get on the phone with tech support to find out why I'm getting almost dial-up levels of speed. I am then informed about their Fair Access Policy and how, after exceeding my allotment of data (50 gigs) I was placed into this permanent shame-zone of absolutely unusable internet. So, now that my trial period was over, my usage was being monitored and heavily penalized. I informed the sales tech that I had their highest tier package and that I was informed by the sales team that I my speeds should never fall below 7 Mbps, even while being throttled. He then told me, word for word "I cannot speak for what the sales team told you, but your current connection speeds (100 Kbps) is the speed you are supposed to have while under the FAP (being throttled)." I was outright lied to by the sales team just so they could close the deal. Had the sales person told me the speeds I would actually receive I would never have bought HughesNet. I was furious.I immediately told the tech I wished to close my account because there was another ISP in my area (That is literally 5 times more expensive for half the speed, but no "FAP" or data limits). I was then, much to my surprise, notified that I would be liable for over $500 worth of fees for cancelling my contract. This was surprising news to me. At no point in this was I ever informed of a contract. At no point had I ever signed a contract. And yet, I am now informed that I had apparently agreed to it in some form and was bound by it. I was also informed that both the Fair Access Policy and the User Agreement are plainly available on their website, which I had absolutely no accesses to or knowledge of prior to having their service. I requested a copy of my contract, with MY signature on it, and a copy of the recordings with the sales tech to prove that at no time had I agreed to a contract and that I was also lead into this service under false pretenses. I was denied on both accounts.

0 comments
Add a comment
  1. Hughes Contacts

  2. Hughes phone numbers
    Click up if you have successfully reached Hughes by calling +1 (866) 347-3292 phone number 0 0 users reported that they have successfully reached Hughes by calling +1 (866) 347-3292 phone number Click down if you have unsuccessfully reached Hughes by calling +1 (866) 347-3292 phone number 0 0 users reported that they have UNsuccessfully reached Hughes by calling +1 (866) 347-3292 phone number
    Customer Service
    Click up if you have successfully reached Hughes by calling +1 (844) 737-2700 phone number 0 0 users reported that they have successfully reached Hughes by calling +1 (844) 737-2700 phone number Click down if you have unsuccessfully reached Hughes by calling +1 (844) 737-2700 phone number 1 1 users reported that they have UNsuccessfully reached Hughes by calling +1 (844) 737-2700 phone number
    Sales
    Click up if you have successfully reached Hughes by calling 855-543-5405 phone number 0 0 users reported that they have successfully reached Hughes by calling 855-543-5405 phone number Click down if you have unsuccessfully reached Hughes by calling 855-543-5405 phone number 0 0 users reported that they have UNsuccessfully reached Hughes by calling 855-543-5405 phone number
    Order by phone
    More phone numbers
  3. Hughes emails
  4. Hughes address
    841 3 Fountains Drive, Unit 248, Murray, Utah, 84107, United States
  5. Hughes social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 19, 2026
  7. View all Hughes contacts