Hughes
reviews and complaints

Dear Mr. Pradman Kaul CEO:

I took your internet service with the opinion that it would cost me $59.98 per month. There was no mention of any more money to be taken out of my account especially on the next day after service was installed. So with this being said, an amount of $1.42 was taken out of my account on October 13, 2019. Now I called the Hughes Net customer service and they said that I owed that money. I asked for a supervisor and was kept on hold for I don't know how long. Then I asked her to give me the $1.42 back to me in my account. Now I am asking you to refund the money back to my account and if you don't then I will cancel that card and you will not get anymore money until I am ready to pay in November 2019. I know that you will do the right thing. Thanks. Patsy A. Hartsock, 121 S. Division St., Seymour, MO 65746.

We have had them (hughesnet) about 3 years. They were supposed to send someone out to give us all new equipment a year ago, and instead they guy straightened the cable in the back of the router. It worked for a little bit then kept getting worse and worse. When we called to have them look at it and do what they should have in the first place we were told it would be almost $200 to have someone come out to our house. After explaining again about how they never fixed what they were supposed to the first time and that we didn't feel we should pay extra for them to finish what they were supposed to have done before they said we wouldn't have to pay for the service call or our next month's bill (this month). Today I saw that they took $110.12 out of our account. We were paying about $55 a month because the first guy gave us a reduced rate for a year because it was so horrible. I called to find out why were charged and to get my money back and they told me the best they could do was have us pay $5 for next months bill instead. I told them that did not cover the $110.12 they just took out and that that was the amount I wanted back. I got hung up on. I then called and got a manager. The manager said she could only refund $29 of the $110.12 and that she could give us a $10 discount on next months bill, not the $5 the other lady had mentioned. There was nothing else they could do about the money they took from us and they would not be able to give it back and are 'sorry' about that because it might have been a misunderstanding on our part. I asked her to playback the phone recording from that call and was told she didn't have time for that.

I had hughesnet one day, after that I could not do anything online. everything went down. Said I used my data up, so they slowed it down. What a joke. I sent there equipment back to them the next day. Than what do I get but a $385.00 bill for early cancel. Which they told me I would not have. So now what can I do. Does anyone have any ideals? had it hooked up 9th month, turned off next day.

I have found that this companies servers (Hughesnet) have BGP Prefix Hijacking. My business is in the U.S., yet my IP is broadcast in Russia, Japan, Brazil, and NOT the U.S. - Everywhere I go tells me that it is my ISP's problem and they need to fix their Boarder Gateway Routers, yet when I call them to ask for help, they tell me it's not their problem and pretend like they have never even heard of it, and there is nothing they can do. RIPE tells me they can update their boarder router configuration for my ASN 6621 - but they make it seem like it is no big deal. I used to get $$$$ a month with my business and I now get $ per month. Someone is eaith stealing my sales or dumping my IP out there in never-never land. There is nothing else I can do. If anyone knows of how I can go around them and get this fixed I would truly appreciate it. They don't seem to care about their customers.

These are my supposed 'peer group' in the routing of my IP

RRC00 Amsterdam, Netherlands 32097 69.30.209.253 724462
RRC00 Amsterdam, Netherlands 35619 139.28.99.99 769343
RRC00 Amsterdam, Netherlands 55720 45.116.179.212 789973
RRC00 Amsterdam, Netherlands 13830 192.34.100.0 788102
RRC00 Amsterdam, Netherlands 202365 185.198.188.93 773572
RRC00 Amsterdam, Netherlands 4608 203.119.104.1 791442
RRC00 Amsterdam, Netherlands 20205 64.246.96.5 785156
RRC00 Amsterdam, Netherlands 202365 5.255.90.109 708075
RRC00 Amsterdam, Netherlands 15562 165.254.255.2 756771
RRC00 Amsterdam, Netherlands 395152 192.102.254.1 790625
RRC00 Amsterdam, Netherlands 57264 194.156.180.1 756410
RRC00 Amsterdam, Netherlands 59919 5.178.95.254 776182
RRC00 Amsterdam, Netherlands 50304 178.255.145.243 762731
RRC00 Amsterdam, Netherlands 3549 208.51.134.248 761150
RRC00 Amsterdam, Netherlands 20514 217.151.205.144 766601
RRC00 Amsterdam, Netherlands 49432 185.210.224.254 771254
RRC00 Amsterdam, Netherlands 204092 89.234.186.6 776549
RRC00 Amsterdam, Netherlands 55720 103.212.68.10 793911
RRC00 Amsterdam, Netherlands 131477 103.102.5.1 773266
RRC00 Amsterdam, Netherlands 50300 176.12.110.8 766214
RRC00 Amsterdam, Netherlands 852 154.11.12.212 762871
RRC00 Amsterdam, Netherlands 48821 185.138.53.0 769503
RRC00 Amsterdam, Netherlands 64050 182.54.128.2 761755
RRC00 Amsterdam, Netherlands 64271 161.129.32.1 784728
RRC00 Amsterdam, Netherlands 29504 185.193.84.191 769544
RRC00 Amsterdam, Netherlands 43607 94.177.122.244 777579
RRC00 Amsterdam, Netherlands 3333 193.0.0.56 769821
RRC00 Amsterdam, Netherlands 1403 198.58.198.254 767257
RRC00 Amsterdam, Netherlands 328474 102.67.56.1 768959
RRC00 Amsterdam, Netherlands 57199 80.67.167.1 766724
RRC00 Amsterdam, Netherlands 58057 139.28.99.251 769336
RRC00 Amsterdam, Netherlands 47422 45.12.70.254 772049
RRC00 Amsterdam, Netherlands 206499 185.215.214.1 764361
RRC00 Amsterdam, Netherlands 17639 202.69.160.152 786842
RRC00 Amsterdam, Netherlands 174 130.117.255.1 756169
RRC00 Amsterdam, Netherlands 396503 23.129.32.61 784701
RRC00 Amsterdam, Netherlands 6881 195.47.235.100 788207
RRC00 Amsterdam, Netherlands 57381 193.150.22.240 763469
RRC00 Amsterdam, Netherlands 38001 202.150.221.37 784050
RRC00 Amsterdam, Netherlands 7018 12.0.1.63 757255
RRC00 Amsterdam, Netherlands 8758 212.25.27.44 778774
RRC01 London, United Kingdom 42473 195.66.226.113 761568
RRC01 London, United Kingdom 51185 195.66.227.90 776105
RRC01 London, United Kingdom 328145 195.66.225.228 765142
RRC01 London, United Kingdom 6894 5.57.81.186 771211
RRC01 London, United Kingdom 12779 195.66.226.31 759844
RRC01 London, United Kingdom 2914 195.66.224.138 761738
RRC01 London, United Kingdom 8218 5.57.80.210 772991
RRC01 London, United Kingdom 25160 195.66.225.216 767600
RRC01 London, United Kingdom 64271 195.66.225.77 774799
RRC01 London, United Kingdom 207044 195.66.227.104 765527
RRC01 London, United Kingdom 57111 195.66.227.132 764189
RRC01 London, United Kingdom 8896 195.66.226.13 766022
RRC01 London, United Kingdom 13030 195.66.224.175 735656
RRC01 London, United Kingdom 57695 195.66.227.120 753158
RRC01 London, United Kingdom 14630 195.66.227.148 776795
RRC01 London, United Kingdom 286 195.66.224.54 760250
RRC01 London, United Kingdom 35266 5.57.81.216 762807
RRC01 London, United Kingdom 8607 195.66.224.111 765120
RRC01 London, United Kingdom 31742 5.57.81.210 763081
RRC01 London, United Kingdom 56730 195.66.226.20 769285
RRC01 London, United Kingdom 39122 195.66.226.97 772750
RRC03 Amsterdam, Netherlands 8455 80.249.211.217 761635
RRC03 Amsterdam, Netherlands 47692 193.239.118.93 769388
RRC03 Amsterdam, Netherlands 51088 80.249.208.209 758568
RRC03 Amsterdam, Netherlands 14907 80.249.209.176 767844
RRC03 Amsterdam, Netherlands 12859 80.249.208.200 766685
RRC03 Amsterdam, Netherlands 205206 193.239.117.18 765541
RRC03 Amsterdam, Netherlands 59605 80.249.210.78 775332
RRC03 Amsterdam, Netherlands 8283 80.249.211.161 763082
RRC03 Amsterdam, Netherlands 47441 80.249.213.213 775002
RRC03 Amsterdam, Netherlands 64271 80.249.213.3 770849
RRC03 Amsterdam, Netherlands 15435 80.249.208.149 765193
RRC03 Amsterdam, Netherlands 47147 80.249.213.102 762059
RRC03 Amsterdam, Netherlands 57111 80.249.213.239 764190
RRC03 Amsterdam, Netherlands 24875 80.249.208.126 769125
RRC03 Amsterdam, Netherlands 6453 80.249.209.167 761229
RRC03 Amsterdam, Netherlands 30132 80.249.208.111 788555
RRC03 Amsterdam, Netherlands 1103 80.249.208.34 765802
RRC03 Amsterdam, Netherlands 50673 80.249.210.70 779522
RRC04 Geneva, Switzerland 12350 192.65.185.157 764204
RRC04 Geneva, Switzerland 20932 192.65.185.142 766244
RRC04 Geneva, Switzerland 29222 192.65.185.140 779674
RRC04 Geneva, Switzerland 15547 192.65.185.195 778210
RRC04 Geneva, Switzerland 25091 192.65.185.244 770759
RRC05 Vienna, Austria 47147 193.203.0.19 762059
RRC05 Vienna, Austria 13237 193.203.0.91 767103
RRC05 Vienna, Austria 47692 193.203.0.192 769384
RRC05 Vienna, Austria 35369 193.203.0.157 774707
RRC05 Vienna, Austria 6720 193.203.0.63 777207
RRC06 Tokyo, Japan 2497 202.249.2.169 767851
RRC06 Tokyo, Japan 25152 202.249.2.185 785205
RRC06 Tokyo, Japan 4777 202.249.2.20 773802
RRC07 Stockholm, Sweden 49515 194.68.123.125 764312
RRC07 Stockholm, Sweden 6667 194.68.123.136 766513
RRC07 Stockholm, Sweden 42473 194.68.123.18 767786
RRC07 Stockholm, Sweden 20764 194.68.123.188 778654
RRC07 Stockholm, Sweden 9002 194.68.123.157 770814
RRC07 Stockholm, Sweden 24482 194.68.123.226 772475
RRC10 Milan, Italy 51185 217.29.66.102 776128
RRC10 Milan, Italy 196753 217.29.67.51 760821
RRC00 RIPE-NCC Multihop Amsterdam, Netherlands 50 of 50 100%
RRC01 LINX / LONAP London, United Kingdom 21 of 21 100%
RRC03 AMS-IX / NL-IX Amsterdam, Netherlands 18 of 18 100%
RRC04 CIXP Geneva, Switzerland 5 of 5 100%
RRC05 VIX Vienna, Austria 5 of 5 100%
RRC06 DIX-IE Tokyo, Japan 3 of 3 100%
RRC07 Netnod Stockholm, Sweden 6 of 6 100%
RRC10 MIX Milan, Italy 16 of 16 100%
RRC11 NYIIX New York City, US 7 of 7 100%
RRC12 DE-CIX Frankfurt, Germany 19 of 19 100%
RRC13 MSK-IX Moscow, Russian Federation 13 of 13 100%
RRC14 PAIX Palo Alto, US 8 of 8 100%
RRC15 PTTMetro Sao Paulo, Brazil 18 of 19 95%
RRC16 NOTA Miami, US 4 of 4 100%
RRC18 Catnix Barcelona, Spain 2 of 2 100%
RRC19 NAP Africa JB Johannesburg, South Africa 7 of 7 100%
RRC20 SwissIX Zurich, Switzerland 21 of 21 100%
RRC21 France-IX Paris, France 17 of 17 100%
RRC22 InterLAN Bucharest, Romania 0 of 0 -
RRC23 Equinix SG Singapore, Singapore 4 of 4 100%
RRC24 LACNIC Montevideo, Uruguay 3 of 3 100%

Peers Not Seeing (1)
Peers Seeing (247)

Todd Sirbasku
A Loyal Hughesnet Customer Thats Very Disappointed
Minnesota

I have contacted Hughes net customer service several times about my slow internet service. The first time I was told it was because I used up all my data for the month. I explained that I upgraded to 20 MB in August of 2018. Apparently your customer service rep didnt put in the order, so I requested to be upgraded again. I was told the speed would be up in 30 minutes. I called back again about a week later complaining of slow speeds, we ran test on my system and computer and I was told there was a technical issue on your end with the satellite. I was offered a 30.00 discount on my bill but not a time when the issue would be fixed. I called again tonight, 9/26/19 to again complain about my slow internet. The rep wanted to run diagnostics again. I told him I dont have 2 hours to waste just to find out that the problem is still on your end. I am tired of your rude customer service reps, they hang up on you when they cant answer your questions, they drop the ball when they need to upgrade service, and no one can give me an answer on when or how you plan of fixing the satellite. I am constantly being booted off the internet. I am so frustrated with your company I could scream. I want answers and I want them now. You dont mind taking my money but you continue to give me crappy service. Your commercials at this point are false advertising because the customer gets nothing like you advertise on tv. In my area you are the only internet provider so I am screwed no matter how you look at it. You do know that a breech of contract has occurred. I am thinking of suing and by the looks of the complaints on the internet looks like I could get a class action suit against you. What do you plan to do to fix my problem. I am not paying another bill untill I get the service I was promised when I signed my contract. Your customer service reps need to be schooled in how to deal with the public because they stink at their jobs.

I am beyond pissed! I cancelled my account 3 months ago at least I thought I did. Only to find out that the person who was doing it did NOT finish the transaction and the only way I knew was because they took $70 dollars out of my account. I immediately called. They cancelled it, but told me it would be be 4-5 days before they refunded the money. I kept waiting, no refund. I called again and was told oh no we said 45 days! I said WTH ! I threw a fit. I was told there was nothing they could do about it. I waited awhile still no money, called back and threw another fit to again someone in India or wherever, amazingly I got the money that day. Well we returned all our equipment and before when I had cancelled our service they asked us to return the radio transmitter. I told them we had no access to it since we didn't live there anymore. They said oh then that's fine, just return the modem and everything. We did. Yesterday I went to the bank and discovered I was overdrawn because Hughesnet withdrew $212 from my account! I was FURIOUS! I live on Social Security and this caused me great financial hardship. Immediately I called and was told that charge was for the radio transmitter ! I let them have it. The rep went back to my previous calls and says oh yes I see where it says your radio transmitter did not need to be returned. Then they told me I would have the money back today. WRONG! I called again and was told October 22! I said absolutely not. I want my money back TODAY! After an hour they said 1-7 days. I then expressed my dissatisfaction with them asking for a supervisor. Told there was nobody who could help. Expressed more dissatisfaction and was hung up on! This company is HORRIBLE and I will NEVER recommend them to anyone. I am calling back again and again until I receive my money.

I was promised high speed internet. This didn't happen. My computer is slower than ever. Times i am unable to get on line. My TV is unable to use the abs because computer is to slow. Sometimes neither the tv nor telephone works . After a service man was sent out nothing changed. Hughesnet has breached the contract. I want to know how i can get out of this misery . I am better off with any other company. I would not recommend Hughesnet . I want some sort of satisfaction. I also want a response. My phone number is [protected]. My name is Clinton Garrett 2508 49th st sw lehigh acres Florida 33976

They didn't cancel when I requested so I was charged a whole extra month. When told the charge would be removed it wasn't. I couldn't get a return box. Had to call 4 times! They kept blaming it on "system issues". Evertime I asked for a supervisor one was never available. Then 7 days into my actual cancelation they turned me over to collections! In the middle of my refinance! The damage is done and no one will help me. I refuse to pay them anymore money and they wont credit back the charges. Worst company. They need shut down. What they're doing is illegal. Also, I never got the speed promised. I could never do more than check my email it was too slow.

Ever since we have gotten Hughes.ney for our television and internet service, we have not had adequate service. The television service is fine unless it rains, then nothing! But our internet service is inadequate and frustrating! Most every day we cannot pick up the internet! I cannot talk on the phone without it cutting off the person I'm speaking to! We have to hold our phones and tablets up in the air and walk around the house while trying to find a "connection"! This is unacceptable! The people I e spoken to at Hughes.net tell me it's my servers fault! We have ATT. ATT tells us it is Hughes.net! We want this problem fixed immediately! Otherwise we will cancel Hughes.net and find another internet server! We have been paying for months and months for service we are NOT getting!Enough is enough!

We have been dealing with inadequate internet for some time now. I have made several calls to Hughesnet tech service only to have them continuosly repeat what they have previously said yet do nothing. I was told they would call 2 weeks ago, I waited that day, no call but was told they had tried. I called again only to have everything repeated and was told they would call Sat. or Tues. NO CALL. Called them again today was told they had called and was given some random number they had tried not even close to my phone number. Then I was told they would call within 24 to 48 hours, again.
All I can say is Hughesnet you are not a customer oriented company at all. We pay an astronomical amount for your service because we live in a very rural area and you are extorting us with your exhorbant fees and lack of ways to resolve issues that arise.
I have the reference numbers from the last two incidents if you are at all interested. I believe you are not. I wouldn't recommend your company to any one. Your lack of customer care and inability to resolve issues promptly or at all are proof of that.

I had a major do mestic issue and had to relocate immediately for my safety. The place I was forced to did not allow satellites at all plus they already had internet service. I paid for a month I did not have service and then stopped paying. I called to cancel and advise of the situation. Everyone claimed to understand until it was time to not pay for the 295$ for being forced to break my contract. I demanded corporate and a supervisor as not to be responsible for somethingnoitside of my control.

could someone please call me because i have a huge complaint about your services and billing because hughesnet lied to me. i just found out this am about this problem. please help. my phone is [protected] my name is terry white of marion, ohio. i really need to get this resolved and your represenatives are no help. thank youterry white.ok you need this longer. i need this matter resolved now. your hughesnet reps were very rude and sold me the wrong plan and lied to me. they destroyed my roof putting up satelite and we had to fix our roof because of it and you guys would not even return my calls about it..

Sales person stated Hughes internet service would work for Netflix and Amazon Prime. She lied. Watch an hour of TV and end up watching it buffer and buffer, but according to support, it's always working great on 'their' end. $90 a month for this kind of service? No. Called and complained to customer service numerous times, and was jerked around repeatedly. Had the account suspended and was given a credit, which was supposed to cover the equipment. So I wouldn't have charges while the account was suspended. Bank account was accessed via my Visa and overdrawn. Called and complained, was told I would receive a refund for the charge and overdraft fee. Big surprise...Nothing ever showed up. Talked to more of their staff today, 8.6.19, Tony -operator # 8655402- who no matter what I said replied 'No one has lied to you and all charges are valid'. It's quite clear this guy never had any intentions of helping. I would say his job is to shut up anyone complaining about hughesnet, and/or slam them with as many charges as he possibly can when they try to escape the hughesnet trap. Talked to a guy who used to install for them. He quit after his boss told him to say whatever it takes to get people to sign the papers, roping you into a two year contract. What was I told at installation? 'If the service doesn't work, you can cancel within 30 days, but you'll have to send the equipment back.' Well every time I talk to anyone about canceling, which I tried to do two weeks into it all, and have tried to do repeatedly, I get the $400 disconnection threat and/or legal action against me. Hughesnet employees' job is quite clearly to BS you and get as much money out of you as possible. They haven't kept their word to me one single time. At this point in my life, a sudden $400 hit would be enough to make me homeless. So I killed the visa to protect myself. This has to be the most dishonest and worst company I have ever dealt with in my life. They are the only company I've ever had a problem with who absolutely refused to work reasonably with me in any way. Come to think of it, other than Fingerhut 20 or so years ago, they're the only company I've had any issues with at all. I may take a hit on my credit report, but at least I won't be living in a card board box under a bridge, which doing such a thing to someone would no doubt thrill hughesnet to no end. Some government agency needs to nail this company and stop what they're doing to people. A company shouldn't be able to do the things to people this one is doing and prosper from it. All they needed to do was give me good service, or take their equipment back and let me go, but I imagine that to be to complicated a concept for them to grasp. Avoid this company. Do yourself a favor. If you can't get cable, invest in a DVD collection. It won't set you back near as much as you might think, and you can broaden your selection by swapping with other people you know.

I am so mad. I was lied to.! They lady told me cause I ask no I would be charge nothing. It was odd amount. Roughly 60 dollars. This guys today told me they would only give it back if I would sign back up. Hell no. U lied down stole money from my account. Why would I give Hughes another chances. I will stay with att and tell everyone not to go with you. And you all didn't even try to make it good. U all stole from ur customer !

Purchased equipment, started service 1/28/19.
Have twins in duel enrollment/high school.
At night I've attempted working on credit report breach.
I have been triple charged, had over 30-40 calls trying to resolve billing issues & trouble shoot continued daily failure. Contacted Corp, opened a claim. Total joke, to date no call, letter & system still down. I've over paid my service. Falsely billed for "tokens"? That I've never heard of. All customer service, outsourced & even the executive contact that "opened my case for advanced billing" made promise, ... opposite, honestly think she was outsourced as well. There is ZERO contact to have a true account manger relationship to aid you as a consumer. I've got BIG losses from using this fake scam.

Your service tech came out to install the system he damage my swuer line I had to pay $700.00 to have it fixed now all I get is the run around I haven't received anything on their liability insurance so I guest Hughes don't have any since its Friday on Monday I will have to file a lawsuit this has gone on for over 45 days the only thing that they tell you is we will call you back and they never do

January 2019 we had to call customer service because they were billing us four months into our 6 month hold. In April 2019 a representative told us we were able to put our account on hold for another 6 months until October 20th 2019, however, this June 2019 again I was being billed for services I was not using and had not been using. After speaking with another representative, I was told my account was reopened in June and the billing for June and July would still be due and was on the verge of going into collections. I'm very displeased that I had to pay $124.00 for a mistake that Hughesnet made and has been making for the past 8 months. This is a constant issue and luckily my services will be terminated soon. It is such a hassle having to contact Customer Support each time they decide to reactivate my account without my consent. I lost money and will lose another $190.00 just to cancel my contract this month. This is beyond ridiculous.

Trying to watch a movie but impossible because of buffering continuously to download tiny minute bits of video. We get approximately 30 seconds of video which requires over 60 seconds of buffering to download . It requires about two hours to observe a one hour movie due to the extreme buffering interruptions. We are smart individuals but it is rather difficult to follow most dialogue under these conditions.
We have called the service department four evenings at least trying to reach a person for assistance. Technicians have come to our home three times to attempt to fix this problem. This last time we had to purchase an expensive cable(at the instruction of the tech) which was to end the buffering. It did not work at all. The modem has been replaced to no avail, and the dish was also adjusted but that did not help either. We are severly disappointed in Hughes Net. This issue must be resolved before we pay for any service. Please call [protected] to resolve this issue.

They failed to provide service paid for. I pay my bill and lost service because of storm and they want to charge me 125 for their tech to come fix their equipment. So I had to cancel service and they are charging me 400 termination fee. For them not providing service.
Then a 375 equipment return fee that they say I have to go up on the roof and take down their equipment to return to them. I told the Customer service rep that I am 60 years old and asked if they would be liable if I get hurt.

Hughesnet told us we could get the same amount of data we were getting with our previous provider with less with them because their data was "compressed". It was a lie. They told us we could use WiFi calling but it does not work. They told us we had thirty days to cancel, but that was a lie. We had another system installed on the same property for a relative who lives in another building and instead of opening an account for her, they listed it as a "children's account" under our bill. It took 4 months to straighten that out and they still messed it up by billing our relative our bill and us hers. We just want out of Hughes. The service sucks, the helpline is in the Phillipines and we are stonewalled and lied to at every turn.