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4.1 604 Reviews

Houzz Complaints Summary

2 Resolved
124 Unresolved
Our verdict: If considering services from Houzz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Houzz reviews & complaints 139

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D
5:06 pm EDT

Houzz Poor return for advertising investment

We advertised with Houzz for four years. I waited too long to ask our staff if they could tell me how well Houzz had worked for us. When I inquired on the number of sales they could connect to Houzz the answer was ZERO. I couldn't believe it, they had evidence of our website sales and even the phone book, but nothing on Houzz. Trying to make contact with anyone who could do a cancellation was time consuming and frustrating. In the end I had to pay $600 to get out of their auto renewing contract. Don't wast your time or ad. money on this outfit. My next stop is notifying the Better Business Bureau.

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4:42 pm EDT

Houzz Disconnect

I am being extorted by your company. I want to communicate with a actual employee of Houzz to resolve our relationship once and for all.

Had an advertising agreement with Houzz. Tried to cancel. Houzz required completetion of the obligation. I complied with the final $99.00 payment.

I just received a call from some collection company who threatend me for some substaintial additional funds.

Obvioulsy, Houzz as a company sucks, and my expectations are very low. Regardless, I still want to hear from someone with authority, standing, or responsibility as soon as possible. My direct number is [protected].

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11:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Houzz Colonial candle

On april 25, 2020, I ordered a box of colonial candles, evergreen color.
When they arrived, I found that houzz sent me red candles. I cannot get them to solve the problem. They are unresponsive to my requests to advise me if I should return the candles, which I will have to pay the shipping, and send me the candles that I ordered. When one tries to contact them, they put someone
On the help line who cannot answer your questions.

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12:25 pm EDT

Houzz Houzz pro+ is a financial scam!!!

DO NOT BE FOOLED! Houzz Pro is a scam! They're happy to take your money for NO return on investment - it's a bogus service, but as soon as you request to end the subscription before the term they drop off the face of the earth! I've not had a single email reply to all my requests to cancel when my term comes to an end, so I ended up contacting my bank to stop all future payments after my last annual payment. If you're in the same position, do the same. Cancel with your bank (Note that it's always a repeat card payment not a Direct Debit or Standing Order and your bank simply need to cancel the payment) and report them to the financial ombudsman too!

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lydiaclarkbetts
leicestershire, GB
Nov 09, 2020 10:49 am EST
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I joined Houzz Pro two months ago and have been experiencing technical issues and lack of customer support. I am heavily pregnant and have been trying to get my business off the ground during COVID however after a few months into my membership at a reduced rate I am now on maternity leave I have requested my membership be paused or reduced whilst the business is inactive however I am having little response or lack of support from customer service. There is no main number for Houzz in the UK, no customer care which I find appalling for a large business. I can't afford to continue £200 per month payments during maternity and will not be able to follow up leads and operate 100% on the business. I am not sure of my rights when canceling a contract with Houzz but the service has not been what I expected.

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D
1:05 pm EDT

Houzz Can not contact houzz. There customer service is no more than smoke & mirrors.

When I was charged the wrong amount for a table, I was unable to contact Houzz about it. By the time I received the receipt from PAYPAL the 30 minute "grace period" was over. I tried several internet "recommended" phone numbers that did not get me anywhere. The "help chat" was no help at all. I tried it several times and it is programmed to only do certain things. It is basically a robot. No real person. It was especially infuriating when I was told I was being transferred to another representative and then the screen went black. The sent me a survey. I gave them one star and the next screen was "Great" tell us what you likes about the product.

Paypal cannot do anything until the charge is rendered, My credit card company cannot do anything until the charge goes through, which is going to be so much more difficult then cancelling the order and re issuing the order with the correct price. I have saved the original email advertising the discounted price, and yes, it was within the promotional period.

A lower price is worthless if there is no customer service.

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K
5:55 pm EDT

Houzz Houzz prospective client scam

I received a text from a prospect client (not sure how they even got my cell phone number) about a staging job. I emailed the client to discuss it further and the level of detail should havealarmed me right away but being excited to have a client ready to move forward asap i overlooked it. There were multip emails back and forth and they even signed a contract. The literature was very off so it prompted me to do further investigating which led me to see mutliple people had experienced the same exact scam! This took place July 19th, 2019 and read below:
Hello,

I really appreciate your response and I'm glad to read from you. I'm Cathy Dupre, I'm married and I have a 6 months old son, Michael. I am a Graphic Artist, I work independently. I get hired by advertisement agencies, printers, etc It's a good job. My husband, Nathan, is a Software Developer and System Engineer, we are moving back to the States from Hammersmith, West London W6 8JF, because he just secured a contract and he's to resume first week in September, 2019.

We have ordered furniture and some home appliances, so all we need you to do is to make use of our supplies for the project to stage(furniture and electronics layout, artwork placement, kitchen wares placements etc) once the orders are delivered. I can send you images of the ordered items and house description along with the floor plan.

The paintings have been done so you don't need to worry about that. Where is your location or city? I would like to know how much you are willing to charge for your services and if you accept Certified Check for payment. I would appreciate it if you can get back to us soonest because we really want things sorted before our arrival, our arrival date is Monday, August 26th, 2019.

I look forward to your response soonest.
Thank you
Cathy Dupre.

I hope nobody else experiences this because this is very upsetting! Houzz should be ashamed of themselves for letting this happen!

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E
4:52 pm EDT

Houzz Customer service is severely lacking

As I am remodeling my bathroom I decided to give Houzz company a try to supply some of the items. As there are three order numbers totaling approximately $598.00. An hour later I did call back to attempt to add my $50.00 coupon from them, as a first time buyer. When the representative did get on the line and I explained the situation, She put me on hold for over 20 minutes and there was a dial tone, wondering if she did hang up on me? I thought maybe that was an error, so I did call back and heard your music for 15 minutes so I decided to email to support @ Houzz. (3 times) That was June 15 and today is June 22, I have not heard from anybody. The last of the packages arrived yesterday, two sinks with brushed nickel drains. One of the sinks did not have a drain in the box. Again, I called on Saturday, June 22, starting at 10 AM, sporadically until 1PM. I could not get through at all. It seems that customer service is afraid to answer the phone. Why? So they can actually help people? I also tried using the chat person on the website but not all the fields of the chat box could not be completed because they were not visible on the screen (it would not scroll down to complete all fields, so there was no going any further with that!) Iʼve resorted to writing a letter to the people who could actually make a difference In how your company operates.(corporate offices ).Iʼm sure that I am not the only one who is having issues with customer service since they refuse to answer the phone! I have a plumber coming this week to install that sink with no drain which will incur another charge for another service visit, if and when I actually do receive the part for the sink. I had high hopes for Houzz company as an ongoing supplier for home improvement items. Easily, Amazon has them beat in the customer service department (as well as Overstock and Wayfair.) My small issue may be insignificant relative to Houzz company on the whole, but add twenty, forty or eighty customers with an issue, now you have a Problem.

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2:03 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Houzz Contracted with beautiful spaces llc for the purchase and installation of cabinetry

Beautiful Spaces LLC of Charleston SC is not a licensed contractor in the state of South Carolina and is not permitted by law to install cabinetry.
They also are not permitted by law to subcontract installation of cabinetry in the state of South Carolina.
Danielle Thompson the owner of Beautiful Spaces was fined $500.00 and issued a cease and desist from further violation of the law for unlicensed contracting.
Beautiful Spaces advertised on her website "Our cabinetry quote includes installation, making the process seamless & easy."
We contracted the purchase and installation of cabinetry with Beautiful Spaces. Prior to delivery, we discovered Danielle Thompson is not a licensed contractor and we were not permitted by law to install the cabinetry.
Danielle Thompson refused to refund our money.
We also contracted to receive the cabinetry within 4-6 weeks, with an additional 2-4 weeks for replacements. We did not receive the cabinetry for 19 weeks 4 days.
When we finally received the cabinets, it was discovered that Danielle Thompson ordered 14 of the cabinets with the incorrect SKU numbers.
After 19 weeks 4 days, we finally received the last shipment of the replacements of the cabinets Danielle Thompson had ordered incorrectly, it was discovered she had ordered 5 of them incorrectly again.
Danielle Thompson refused to discount for unlicensed contracting, for the incorrectly ordered cabinets we are now stuck with, for not providing the cabinetry for more than 20 weeks when we contracted to receive them within 6 - 8 weeks.
We are still suffering the consequences of an unlicensed contractor.
I have tried several times to post this review on Houzz because Beautiful Spaces LLC is listed on The Houzz website but the review keeps stating more information need. I will continue to try to get the review posted.

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Update by Rick Silbaugh
Jun 15, 2019 6:28 pm EDT

Danielle Thompson the owner of Beautiful Spaces LLC of Charleston SC was fined $500.00 and issued a Citation and Notification of Penalty and Notice to Cease Violation of the Law for Unlicensed Contracting. See Citation and Notice of Penalty below.

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Resolved

As a customer we were disappointed with our experience however the claims we made were subsequently resolved to our satisfaction

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M
9:20 pm EDT

Houzz houzz pro

I was a Houzz Pro customer for four years. I cancelled last August. I set up the account, paid for it. I was the sole user and the profile list my professional licenses and projects completed. Houzz contacted my ex business partner and sold him my profile, changing the name of my company to his. I was not contacted even though my contact information was the only one supplied. When I finally reached Troy Dellorto after numerous attempts, he said I would have to pay the same price that my partner had struck if I wanted my profile back. Seems unethical to me; I don't know.
Regards, Peter Morgan

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2:12 pm EDT

Houzz auto renewing contract

I am another firm had a bad experience with Houzz pro-:-( Before signing the contract they were calling every day and want me to sign the one year program with Houzz marketing they said this is just for one year and they never mentioned about any auto renewal. So I believed them and their words, so now I am really regretting that I agreed to sign a marketing contract with Houzz. After I agreed and signed with the program they spoke twice and after never called me back. They said this will be only one year program and never mentioned about auto renewal and never asked me if I would like to do the auto renewal. They have never get back to me the whole year and never call me to before the end of the year to discuss the auto-renewal program that I wish to continue or not, now they are milking my money. After I have sent them a few emails and asked them that my one year contract has been ended and stop charging my credit card but they never stopped and when I called many times left voice messages and at last manage to spoke the person and she said that she can not cancel the auto-renewal and will not reimburse the two months extra payments they have charged my credit card. When I asked are you planning to milk me my money and she said YES. Their few leads were all bogus and not worth even for the money I have paid every month. Now they are saying that they will not cancel my auto-renewal and if they do will charge 4 months fee which is totally ridiculous and unprofessional. Houzz this type of unprofessional behavior and bad customer service will make their reputation very bad in the market. Houzz staff if you are reading this make sure you contact with every pro you have offered your services on a regular basis as well as before the end of the one-year contract to make sure your customers are satisfied your provided services and if they wish to continue you auto renewal services and others. Thank you

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fkdesigns
, US
Jul 30, 2021 8:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

@shannonPatrick, sorry to hear that. A lot of others had the same experience. They should have us sign the renewal contract regardless.

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fkdesigns
, US
Oct 20, 2020 5:03 pm EDT
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I had the same experience. Since I signed up for past 3 years the marketing manager always called to ask if I wished to continue and offer special rate. But this year no one called. I have called during the pandemic to cancel but they said have to wait till your contract expired. So I did not realized as no one called and it was past 2 months and now they want to send to collection agency since I am not paying them.

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ShannonPatrick
, US
Jul 30, 2021 8:46 pm EDT
Replying to comment of fkdesigns

I too recently faced this ongoing charge. I was told I had a one year contract when I first signed up but was never informed about the auto renewal. Houzz should be providing some sort of renewal reminders but they prefer to hide under fine print. VERY UNPROFESSIONAL. Very disappointing - I held them in higher regard, until now.

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G
12:08 am EDT

Houzz changed price

I wanted to order some counter stools from Houzz. They said there would be a delay as they had to contact the vendor and create a post for me to purchase the items.
At the time of my initial contact they quoted me a price.
I then waited a few days so they could create the order.
A couple of days later the woman from Houzz called and I gave her my credit card info and it was only when I asked her to verify the total, that she admitted the price had increased by $119 x 2 for a total of $238 more . So, when was she going to tell me this? I was shocked and questioned why the increase.
She blamed the vendor and when I asked if I could at least apply the Groupon code of $100 for new Houzz customers, she said she didn't think it would be a valid code. I told her that, according to the Groupon site, 39 people had successfully used it that day. So, she reluctantly said she'd try. Mind you I had added additional items to my cart so I was spending well over $1, 000.
She then reported that the code had expired in Nov. 2018.
Not true, if you believe Groupon (which I use a lot and have no reason to doubt).
The best she could do was to use a $50 code.
I didn't believe her . So, I asked to speak w/ a supervisor but she said she would. She returned to the call to report that the supervisor (whom I never got to speak with...a bad sign when the supervisor won't speak with a customer) said there was nothing that could be done.
So I told the sales rep.not to put the order through and I would take my business elsewhere.

All I can say is that if a company does this sort of thing, even before a sale, I shudder to think what their after sales support is like.
Oh, I think I know... there would be none.
Needless to say, I will not be purchasing a single thing from them...ever.

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10:02 am EST

Houzz beware of the scam targeting designers

I got a text one day, see image below. Besides the "Mrs. Jane" part, it seemed legit. I replied, and got this email today. Totally fishy. I saw another post about the same issue. Y'all be warned.

Good day,

My name is Mrs Khole Jane, I'm married and I have a 7 months baby call Sara. My husband is the most wonderful thing that has happened to me and I will always say that. He is a Software Developer and System Engineer to a company, we are moving back to the State from London, UK because he just secured a better job.

House description: 3 br, 2 bath with custom woodwork throughout. Parking space, Luxurious master suite, open-concept chef's kitchen with granite counters, SS appliances, skylight, custom cabinets. We will also send a floor plan and pictures when available for your review.

We have ordered for the furnitures and home appliances, so all we need you to do is to make use of our supplies to do the interior decorating (furniture and electronics layout, artwork placement, kitchen utensils placements etc). We plan moving in Last week of June or earlier. Kindly let me know your free time/chosen date between now and then so we can fix everything and our orders can be deliver at the house before then too.

Below are the items my husband ordered, I'll see if I can get the rest to you but these are the major ones:

Rug for living room 5' by 6' in size - 1
sofa
Clock
Cooking in the kitchen
3 Piece Coffee Table Set - 1
Chairs and Ottoman Set - 1
5 Piece Dining Set - 1
Curtains
TV, including something to put it on such as a TV stand
Handing on wall photo frames
Mattress
Bedside table
Bed sheets
Pillows
Alarm clock
Shower Curtain, bath towels, hand towels
Fire extinguisher
Belmont Twelve Light Chandelier to replace formal one.

If I may ask, in Which area or city do you live in?

There would be handyman/installer to help you. Agent/Realtor should also be there delivery date to accept furnitures. The paintings have been done so you don't need to worry about that and I would like to know how much you are willing to charge for your services atleast 2 days and if you accept Check for payment. I would appreciate it if you can get back to us soonest because we really want things sorted before our arrival.

I look forward to your response soonest.

Thank you.

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5:24 pm EST

Houzz defective bubbled paint rusted in less than 1 year

I ordered a pair of Flash Furniture 24'' High Metal Counter Height Stools through Houzz. The items arrived with bubbled paint on both seats. Less than 1 year later, the paint has chipped off both stools where the bubbled paint was and they are now rusted and unusable. Flash Furniture said they do not file warranty claims for end users and that Houzz would be glad to help. Houzz was not glad or even willing to help with these rusted defective items. Terrible order experience and useless customer service.

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5:20 pm EST

Houzz wilderness outdoor furniture and flooring fort myers, florida

We hired Mark Hernandez and Savanna Reid, under the business name of Wilderness Outdoor Furniture and Floors April 2018 to Reno two bedrooms, two bathrooms and a hall.
We are Canadian and were not here to supervise their work. After almost 8 months we returned to a mess. In Dec. 2018 we fired them.
Broken tiles both on flooring and in showers. Terrible drywall work and painting. The trim cuts were a mess. Everything they touched needed to be redone. Unfortunately, being out of country we made the mistake of trusting them and paying what we thought were completed jobs.
We later found out that no permits were pulled for plumbing and electrical. They actually brought a toilet in (it wasn't our old toilet and it wasn't a new toilet). Our neighbors later told us that Mark and Savanna we sleeping here using our kitchen to cook meals. To add insult to injury the money we paid upfront for granit and shower doors were not used to pay for them. We will now have to pay for the remainder of those payments or have a lean on our home. This has been a living nightmare. We truly feel robbed.
50, 000.00 already paid out for a mess. 20, 000.00 is our quote to fix Mark Hernandez and Savanna Reid's "Wilderness Furniture and Flooring" ability to be nothing more than con artists.

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11:29 pm EST

Houzz advertising

Long story short houzz is is a scam and will take advantage of anyone or any company if you give them the chance. This review is for service. If you are a company I highly suggest and recommend not to use Houzz services. It has been over 8 months since I've paid $2, 600 for their services which is a yearly contract you cannot get out of. They suck you into it and take advantage of you. Literally have not even gotten one single job when I was told to keep waiting and waiting for results and nothing positive came of it. I have been fighting with them to get a refund and to cancel it and they keep telling me that can't be cancelled and it gets better but nothing gets better their customer service is a complete joke and because of this I would love to tarnish the reputation of houzz. I even offered to pay the four months which is $200 a month to cancel the contract for $800 and they refused to do so. Right now we are battling them in small claims court. The whole process has been a disaster from the start when I was promised positive results and received not one single lead. Take HomeAdvisor for example or Angie's List over this company any day.

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7:38 am EDT

Houzz Houzz pro

These bloodsuckin people reached out to my company last year, promising the world to us. Telling us basically without them wed fail they promised us crazy numbers and customers.

Made us sign a 250 dollar a month contract..one whole year not a sjngle person has even asked us 1 question. Yet alone get us jobs, noone has even asked one question. They promised you a team of workers who will keep working on your behalf.. all lies, they need a class action lawsuit.

This company is the worst ive ever came across. The cancelation fee is so high that its almost the same to just keep it.

Only companies that do that are those who know they provide little to no value. I hope nothing but the worst for them.

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Just a Designer
San Diego, US
Aug 15, 2022 7:31 pm EDT

I think the leads that they are sending me are fake just to keep sucking money from my business. Is anyone filing a class action lawsuit against Houzz?

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Stoofer77
, US
Oct 01, 2020 8:18 am EDT

I was also a 'houzz pro' for a year. Total costs: over £3k. Income generated: £0. I don't know if I'd go as far as to call it a scam, but it's the least effective and most expensive way to advertise that I've ever used. Cost-per-click advertising via any of the major search engines has been massively more effective.

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AlxG
, GB
May 11, 2020 12:01 pm EDT

DO NOT BE FOOLED! Houzz Pro is a scam! They're happy to take your money for NO return on investment - it's a bogus service, but as soon as you request to end the subscription before the term they drop off the face of the earth! I've not had a single email reply to all my requests to cancel when my term comes to an end, so I ended up contacting my bank to stop all future payments after my last annual payment. If you're in the same position, do the same. Cancel with your bank (Note that it's always a repeat card payment not a Direct Debit or Standing Order and your bank simply need to cancel the payment) and report them to the financial ombudsman too!

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Scammed Design Pro
, CA
Dec 01, 2019 8:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I whole heartedly agree with both these reviews. Houzz promises you they will look after everything on your page. When confronted with the lack of service and lack of results, their comeback is that you, the company owner has to contribute more. They have no knowledge of your local market conditions and just recite statistics on a global market. The consumer who may contact you only wants to pick your brains and get your ideas for free.
Houzz is only out to market Houzz by using (plagiarizing?) other design professionals work. They are now marketing their own products in direct competition with the very people who signed up with them. Criminals!
If anyone is launching a class action suit sign me up immediately.
T. Doyle, Vancouver Canada

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Hindsight is 20-20
, US
Mar 14, 2019 7:57 pm EDT
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I agree completely! We signed on for a year. After a few months we knew they were not going to deliver on their promises. We did our best with it and went for the rest of the year. When I tried to cancel it the rep who had not even contacted me in 8 months. told me it had renewed automatically for another year and it would be a 4 month cancellation fee.
Houzz is truly a scam. No leads, no customer service, all lies.

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7:48 am EDT

Houzz landscaping

Houzz gave us a list of landscape architects in our area of Austin. We needed to redirect rain water away from the front of the house and we also wanted to do some landscaping in the back yard. Randolph Landscapes was the only one willing to respond to a project under $50, 000. Mr. Randolph came to our house on August 4 and looked at the project and told us that the fee for the design was $1, 000. He made three trips to our home and did not have the landscape design or the cost on any of the trips even though he was repeatedly asked for both. He had some rough drawings for the front and gave us some prices verbally. When my husband disputed the $50 per hour per worker charges, he accused him of being racist. The time from the first visit to the delivery of the design was two days short of two months. Other meetings were cancelled because of a "workplace injury" or finishing up other projects prevented him from keeping our appointments. On Oct. 2, we were scheduled to meet at 3:00 to go over the plan. The drawings were simply left on our doorstep at 11:30 and he did not show up at 3:00 but called at 3:30 to tell us that he did not want to work for us. When asked why, his explanation was difficult to follow. He did say that my husband had a tendency "to scalp the numbers" and that the conversational climate was stressful. Mr. Randolph is very verbose and his incessant talking is unnecessary and very irritating. No contractor should ever espouse their political preferences in their work presentations but Mr. Randolph did just that in no uncertain terms. Our major complaints against him are that it took him two months to produce a working plan and never supplied us with the cost for implementing the plan. We paid his fee in good faith but he did not show the same good faith toward us. After looking at the projects on his website, we discovered that there were no current projects listed and the ones pictured go back to 2006, 2008 and 2010. In our opinion, he is unprofessional and we believe that Houzz should remove his name from their website. This experience has caused us to wonder about the vetting of other businesses recommended by Houzz.

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9:55 pm EDT

Houzz check cashing scheme targeting interior designers

Attention: Executive Operations

This is the second similar FAKE opportunity I have received from "Houzz" since registering my business profile in the last several months.

See below.

Sent from my iPhone

On Sep 26, 2018, at 10:41 PM, Jane Khole wrote:

My name is Mrs Jane, I'm married and I have a 7 months baby call Sara. My husband is the most wonderful thing that has happened to me and I will always say that. He is a Software Developer and System Engineer to a company, we are moving back to the State from London, UK because he just secured a better job.

House description: 2 br, 2 bath with custom woodwork throughout. Parking space, Luxurious master suite, open-concept chef's kitchen with granite counters, SS appliances, skylight, custom cabinets. We will also send a floor plan and pictures when available for your review.

We have ordered for the furniture and home appliances, so all we need you to do is to make use of our supplies to do the interior decorating (furniture and electronics layout, artwork placement, kitchen utensils placements etc). We plan moving in October.
Kindly let me know your free time/chosen date between now and then so we can fix everything and our orders can be deliver at the house before then too.

Below are the items my husband ordered, I'll see if I can get the rest to you but these are the major ones:

Rug for living room 5' by 6' in size - 1
sofa
Clock
Cooking in the kitchen
3 Piece Coffee Table Set - 1
Chairs and Ottoman Set - 1
5 Piece Dining Set - 1
Curtains
TV, including something to put it on such as a TV stand
Handing on wall photo frames
Mattress
Bedside table
Bed sheets
Pillows
Alarm clock
Shower Curtain, bath towels, hand towels
Toilet brush
Fire extinguisher
Belmont Twelve Light Chandelier to replace formal one.

If I may ask, in Which area or city do you live in?

There would be handyman/installer to help you. Agent/realtor should also be there delivery date to accept furnitures. The paintings have been done so you don't need to worry about that and I would like to know how much you are willing to charge for your services at least 2 days and if you accept Check for payment. I would appreciate it if you can get back to us soonest because we really want things sorted before our arrival.

I look forward to your response soonest.

Thank you.

*********************************************

The original text came from phone number

[protected]

Text message says:

I'm Mrs Lee from houzz, a cousin of mine need an interior designer to decorate their new apartment. Kindly email her at [protected]@gmail.com

*********************************************

This is the second time I have had a similar fraudulent contact (text) from someone with a nearly identical story; only it was from a woman who claimed to be a "deaf mute."

This is really unfortunate, as Houzz has been trying to obtain my business to advertise on their website for ~$550.00 per month.

I reported this to the sales department who reached out to me after registering.

He claimed the selling point was that Houzz generates qualified opportunities.

So far, all I have had are ridiculous emails from an illiterate person, that has no idea what design firms do.

We do not take delivery of furniture and setup a new household from a move without clients present.

That is not what turnkey design service is.

Houzz needs to follow up on this fraudulent activity and contact the FBI. This has been occurring repeatedly for the past 2 - 3 years. Google It!

I am going to call Washington DC, and report this to ASID's national Headquarters. Houzz does not deserve my business with this type of chronic fraudulent activity.

Regretfully,

K H Page
Haute Couture Home, LLC

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Hung Shar
, US
Mar 05, 2019 9:52 am EST

I got it today. The line "If I may ask, in Which area or city do you live in?" triggered that it's a scam.

Here is the full text, all very fishy:
Good day,

My name is Mrs Khole Jane, I'm married and I have a 7 months baby call Sara. My husband is the most wonderful thing that has happened to me and I will always say that. He is a Software Developer and System Engineer to a company, we are moving back to the State from London, UK because he just secured a better job.

House description: 3 br, 2 bath with custom woodwork throughout. Parking space, Luxurious master suite, open-concept chef's kitchen with granite counters, SS appliances, skylight, custom cabinets. We will also send a floor plan and pictures when available for your review.

We have ordered for the furnitures and home appliances, so all we need you to do is to make use of our supplies to do the interior decorating (furniture and electronics layout, artwork placement, kitchen utensils placements etc). We plan moving in Last week of June or earlier. Kindly let me know your free time/chosen date between now and then so we can fix everything and our orders can be deliver at the house before then too.

Below are the items my husband ordered, I'll see if I can get the rest to you but these are the major ones:

Rug for living room 5' by 6' in size - 1
sofa
Clock
Cooking in the kitchen
3 Piece Coffee Table Set - 1
Chairs and Ottoman Set - 1
5 Piece Dining Set - 1
Curtains
TV, including something to put it on such as a TV stand
Handing on wall photo frames
Mattress
Bedside table
Bed sheets
Pillows
Alarm clock
Shower Curtain, bath towels, hand towels
Fire extinguisher
Belmont Twelve Light Chandelier to replace formal one.

If I may ask, in Which area or city do you live in?

There would be handyman/installer to help you. Agent/Realtor should also be there delivery date to accept furnitures. The paintings have been done so you don't need to worry about that and I would like to know how much you are willing to charge for your services atleast 2 days and if you accept Check for payment. I would appreciate it if you can get back to us soonest because we really want things sorted before our arrival.

I look forward to your response soonest.

Thank you.

A
A
AAnton
, US
Mar 02, 2019 11:26 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I just got a similar text using the same name as this story.

ComplaintsBoard
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10:59 pm EDT

Houzz service

This company is useless. I hope they close soon. Competitor has much better customer service, by far!
Ordered a couple mirrors for a bathroom remodel:
1) the delivery window given is like a week... unless you have time, it's always uncertain. The confirmation came after placing the orde but took almost 2 days to give a delivery date, a week after!
2) can't wait for the product since the contractor is working on the project an expected to finish before the arrival.. checked online and the order hadn't shipped, so I cancelled it.
Despite the cancelanton before the shipment the order was shipped and now I'm. Wing charges $29 for the return!
I worked with many carriers and never had any issue canceling an order before it shipped. They told me that I had 30 minutes (really) after the order was placed. But took them almost days to ship!
An online company, in 2018, with 1960's technology! That's not for me!
You shall receive a thank you letter from the competitor. I have a lot of business to give them (and already did)! Never again!

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12:49 am EDT

Houzz wrong item was shipped to me

Dear sir/madam,

This letter is to notify you of a problem I am having with the vanity that I order online from your website. On...

I am extremely dissatisfied with the service I am receiving from your company, because the wrong product was shipped to my house. With the order #[protected] I ordered and paid for"enna 29.5 modeen bathroom vanity, rosewood", and what I received was "midern brich wood veneer vanity", a totaly different product".
It is almost 3 months that I am trying to return it and and get my money back. I spent hours and hours trying to talked to customer service to solve this problem, but I was not able to talk to correct person, and many times I was just transferred to different departments. I sent several email, after almost 2 months, I have received an email from conceptbaths claiming that they sent the correct item, but houzz made a mistake and shipped the wrong item. They are not taking any responsibility, and not offering any solution, and want me to talk to houzz. I am really frustrated, and disappointed from houzz.

I would like immediate help with this matter, since it is almost 3 months that I am trying to return a wrong product which was shipped to me, and get my money back. You are a reputed company and boast of great service. Please contact me with this email address, or my phone at
+[protected] as soon as possible.

Thanks
Anahid

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Houzz Customer Reviews Overview

Houzz is a popular online platform that provides a wide range of home design and renovation ideas to homeowners across the globe. The website has received numerous positive reviews from satisfied customers who have used their services. One of the most significant advantages of Houzz is its vast collection of high-quality images that showcase various home design styles, making it easy for users to find inspiration for their projects.

Another positive aspect of Houzz is its user-friendly interface, which allows users to navigate the site with ease. The platform also offers a wide range of tools and resources, including a directory of home professionals, product reviews, and a discussion forum where users can ask questions and share ideas.

Houzz has also received praise for its excellent customer service, with many users reporting that their queries were promptly addressed by the support team. The platform's mobile app has also been commended for its ease of use and functionality.

Overall, Houzz is a highly recommended platform for anyone looking for home design and renovation ideas. With its vast collection of images, user-friendly interface, and excellent customer service, Houzz is undoubtedly one of the best online resources for homeowners looking to improve their living spaces.

Houzz In-depth Review

In summary, Houzz is a comprehensive platform for home improvement and design that offers a wide range of products and services. With its user-friendly interface and extensive professional network, it provides valuable resources for both homeowners and professionals. While exploring the site, users can find inspiration, shop for products, and connect with experts. The overall experience with Houzz is positive, with some areas for improvement.

Website Usability and Design

  1. Navigation and Layout: Houzz website is easy to navigate. Categories are clear, making it simple to find what you need.
  2. Visual Appeal: The design is modern and pleasing to eye. Many photos and projects to look at.
  3. Mobile Responsiveness: The mobile version of Houzz works well. It adjusts to screen size, so shopping and browsing is easy on phone or tablet.

Product and Service Range

  1. Variety of Home Improvement Products: Houzz has many products for home. From furniture to lighting, there is good selection.
  2. Range of Professional Services Offered: Many professionals are on Houzz. You can find designers, contractors, and more.

Quality of Products and Services

  1. Durability and Aesthetics of Products: Products on Houzz are good quality. They look nice and last long.
  2. Expertise and Workmanship of Services: Professionals on Houzz are skilled. They do good work on projects.

Pricing and Value for Money

  1. Product Pricing Comparison: Prices can be high, but there are options for different budgets.
  2. Service Rates and Packages: Service costs vary. It depends on professional and project size.
  3. Deals, Discounts, and Promotions: Sometimes Houzz has sales. It is good to check for deals.

Customer Service Experience

  1. Responsiveness to Inquiries and Issues: Customer service is okay. They respond, but sometimes it takes time.
  2. Support and Communication Channels: You can contact through email or phone. They also have help section on website.
  3. Resolution of Complaints: They try to solve problems, but not always fast.

User Reviews and Testimonials

  1. Authenticity and Trustworthiness of Reviews: Reviews seem real. They help to decide on products and services.
  2. Overall Customer Satisfaction Ratings: Many customers are happy with Houzz. Ratings are mostly positive.

Project Inspiration and Ideas

  1. Quality and Diversity of Design Ideas: Houzz has many photos and articles for inspiration. Lots of styles and ideas.
  2. Resources for DIY and Professional Projects: There are guides and tips for DIY. Also, professionals can find useful information.

Professional Network

  1. Diversity and Availability of Professionals: There are many types of professionals on Houzz. It is easy to find someone for your project.
  2. Verification and Credentials of Experts: Houzz shows profiles with credentials. You can see if professional is verified.

Ordering Process and Checkout

  1. Ease of Placing Orders: Ordering is straightforward. You add to cart and checkout.
  2. Payment Options and Security: Many payment options are available. The site is secure for transactions.

Delivery and Installation Services

  1. Timeliness and Reliability of Delivery: Delivery times can vary. Most reviews say it is reliable.
  2. Professionalism of Installation Services: If you hire through Houzz, the installation is professional.

Return Policy and Guarantees

  1. Clarity and Fairness of Return Policy: Return policy is clear. It is important to read details.
  2. Warranty Information on Products and Services: Warranty depends on product. Information is usually provided.

Community Engagement and Resources

  1. Forums and Discussions: Houzz has forums for questions and advice. Good place to talk with others.
  2. Educational Content and Workshops: There are articles and videos for learning. Sometimes they have live workshops.

Environmental and Social Responsibility

  1. Sustainability of Products: Some products are eco-friendly. It is good to check descriptions.
  2. Company's Ethical Practices and Contributions: Houzz seems to care about environment and community. They have some initiatives.

Innovation and Industry Standing

  1. Adoption of New Technologies: Houzz uses new tech like 3D tools for design. It is innovative.
  2. Awards and Recognitions Received: Houzz has won awards. It shows they are respected in industry.

Overall Experience and Recommendation

  1. Summary of Pros and Cons: Pros: wide range of products/services, good design ideas, large professional network. Cons: customer service can improve, prices might be high for some.
  2. Final Verdict and User Recommendations: Houzz is recommended for anyone interested in home improvement. It is useful for finding products, professionals, and inspiration. Just be sure to compare prices and read reviews.
How to file a complaint about Houzz?

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- Summarize the main issue you have with Houzz in the 'Complaint Title' section.

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By following these steps, you can effectively file a complaint against Houzz on ComplaintsBoard.com.

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