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1.0 804 Reviews

Hostess Brands Complaints Summary

6 Resolved
798 Unresolved
Our verdict: If considering services from Hostess Brands with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Hostess Brands reviews & complaints 804

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12:40 pm EDT

Hostess Brands hostess peanut butter ding dongs

I bought a pack of peanut butter ding songs at the Big Lots store in Northport AL on Sat June 15, 2019.

Information on the box is:

Best by June 22 2019
G [protected]:15

First couple were fine. However the next one tasted like it had been laced with a chemical or possibly poisoning. I immediately spit it out and rinsed and drank tons of water to try and flush anything, but I also made a detailed note in my planner stating the above in case something happened to me.

I refuse to touch all four of the boxes of hostess brand snack cakes we'd purchased for fear they may all have some sort of contamination and wanted to report it in case anyone else gets sick.

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1:34 pm EDT
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Hostess Brands ding dongs

I bought a box of 10 individually wrapped Hostess Ding Dongs yesterday at the Dollar General store in Britt, Iowa, only to find one of them in the box was cut off about halfway through when they packed it. As you can see from the photos, the package is still sealed and there is cake & frosting in the seal. What can be done about this? This is not the first time this has happened and these aren't that cheap.

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1:27 pm EDT
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Hostess Brands White fudge ding dongs

I bought a 10 pk box of White Fudge Ding Dongs today. I was excited to try them because I love white chocolate. I was very disappointed!
When I opened a package a lot of the white fudge had dropped off and there was so little white topping you could see right through it. It was not hard like the darker chocolate coating. The cake was soft and tasted more like a twinkie since it had so little white fudge on it.
Date of purchase : 6/16/19
Cost : $2.50 plus tax
I'm not sure what code you want : Product Code 8 88109 11197 7
Code on front of box G 0515 24000 135 Best by: July 29, 2019
I'd like a refund or a Hostess coupon. Thank you
Christine Casaceli
3241 Pintail View
Walworth, NY 14568

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9:36 pm EDT

Hostess Brands hostess ho hos

On June 12th, 2019 my husband purchased two Hostess HO HOs.
Size 3 ounce
one of the UPCs is [protected]
My husband threw away his wrapper, you will understand why in the explanation below.
We opened the product and then noticed that all 3 small rolls in the package were a little crushed. We were unphased by this, things happen.
When trying to retrieve the product out all of the chocolate covering the rolls crumbled into very small pieces.
The product was not fresh, as we usually receive when purchasing.
The Best By date is July 20, 2019.
I am not generally one to complain but there is a glitch in your system somewhere.

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6:44 am EDT

Hostess Brands fudge covered twinkies

The product is great but I purchased a box that was supposed to have eight (8) Twinkies and one of the packages was empty. It is actually a bit funny that when packing the product one little package didn't get a Twinkie inside but still managed to be put in the box. I just thought you might want to know so that if you inspect these boxes before they go out, someone or something didn't do their job! I will be glad to send the empty package if you need proof.

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12:15 pm EDT
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Hostess Brands berry n cheese / mold and dry

As always on my way home i stopped to get gas, going inside i pick out a snack to have before heading home to eat dinner. Finally sitting in my car waiting for my gas tank to fill up i took a bite out of the pastry i just bought from inside. With just one bite it was dry and just didn't taste right, thinking it was just me i took another bite and it just got even worse.

Looking at the whole pastry i noticed it had mold on the bottom of it, after going inside and telling the cashier what i saw he calls his manager over who apologizes and offers to give me a refund, i told him i did not want a refund but where i can go to make a complaint if a kid ate this they would have gotten sick to there stomach.

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12:21 am EDT

Hostess Brands mermaid cupcakes

My 6 year old daughter got a cake from the box and opened it. Upon taking one or two bites she brought me what she thought was a piece of glass and said it came off the bottom of the cake! When her father and I inspected it we found that it was in fact a sharp shard of plastic. It was on the bottom of the cake when she peeled off the cardboard! If she had swallowed that it could have seriously hurt her!

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12:00 pm EDT

Hostess Brands devil's food zingers

Today, 6-11-2019 I purchased 2 packages of devils food Zingers. when going to open one all 3 of the cakes were molded. As you know Zingers are not cheap and I always buy multiple. Thats how much I love them. And to find this is very disappointing. I have included pictures of the cakes themselves and the best pictures I could get of the codes on the front of the package. Dont even want to open the other package. And just incase you are unable to read the code it is... L: G [protected] X 14:47 A and just so you know the code of the second package is L: G [protected] x 07:10 B

And on another note, when I was trying to go to your webb address provided on the packages there is no @ in it so was unable to send an email from my phone

To repair this horrible tragic mishap you can send me a case of FRESH devils food Zingers. I live in Texas so please remember that these cakes melt very easlily.

Deb Blanchard
9959 W FM 93
Belton, Tx 76513

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5:53 pm EDT

Hostess Brands snowballs

I got a box of 6 snow balls only 2 had cream in the center. The information on the box is Jul 10 2019 G [protected] 116 18:24 L11. They were ok but the missing creamy center was a shock. I'm been eating snowballs for as long as I could recall. And this has never happened. I'm hoping this was the only time this well happen. They were ok but if the cream center ends. I will not be getting any more. Hopefully the lack of control in your productions will be taking care of.

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11:58 am EDT

Hostess Brands glazed blueberry jumbo donettes

Bought these two days ago, they are out of date and taste sour. The best by date says May 27 2019 if I'm reading it correctly. Not happy at all. I'm sure no one will ever see this, but I will post this anyway. I shop at a very like grocery store, that we visit several times weekly. Not sure who you have Wookieepedia the route that delivers to the grocery store. Apparently they a not keeping a close eye on expiration dates. Next time I will double check expiration dates before purchasing. Thank you.

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8:10 pm EDT

Hostess Brands had to throw the hard donuts in the garbage.

This is the 2nd time we got a bag (9.5 oz) of HARD Hostess Donettes crunch mini donuts. It wouldn't be so bad if you dunk them in coffee but I don't like coffee so that didn't help matters. We have bought these at different times and different places so it's not happening at just one place. The last bag we bought was at Kwik Trip in Red Wing, MN. I think you should look into this matter.
We live in Onalaska, WI so we're not going to drive all the way back Red Wing, MN to return it, and we really like the donuts WHEN ... THERE MOIST.
The code number on the package is [protected].
The (use before) date was July 19th and we bought them on June 6th.
There's also another number on the bag and it is G [protected]:04
Thank you.
Delane A. Pierzina
Email address is [protected]@gmail.com

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Update by Delane Pierzina
Jun 07, 2019 8:12 pm EDT

Donuts are really good BUT we have had 2 bags that were hard.

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7:47 pm EDT
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Hostess Brands hostess zingers

I purchased a Raspberry Zinger from my local Walmart located in Lithonia, GA 30038. I opened up my favorite snack and to my dismay I found out there was mold in my cake. It has a fresh sale date of 6/25/2019 I made my purchase today 6/05/2019. Because of the size of purchase I didn't feel like wasting gas to return to the store. Being that it has a good Best by date on it. I feel that Hostess should be aware of the bad product I received.

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11:19 pm EDT

Hostess Brands hostess classic wheat bread

I purchased a loaf of bread today and got about half way thru the loaf of bread and realized it was moldy. I'm deathly allergic to penicillin so luckily I didn't consume any of it but my 3 kids were eating it. The date on the package says use by June 26th . I've tried returning the bread to the store I had purchased it from but they said there's nothing they can do about it and that I need to contact the company. So I'm hoping you will be able to resolve the issue. Thank you in advance

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3:22 pm EDT

Hostess Brands hostess bakery petites

Just bought a package of hostess bakery petites from walmart today in springfield ohio today june 1 2019, ate one noticed it tasted funny looked in bag and ones at bottom were mushy and molded. There were some in bag that were melted like they had got hot but had just taken them out of the store, also the best by date said. March 2 2019. I took pictures i can send you if needed.

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Update by Trefz
Jun 01, 2019 3:28 pm EDT

Just bought a bag of hostess bakery petites at the walmart in springfield ohio today june 1 2019. Opened bag when got to car ate one and it tasted funny looked in bag and ones at the bottom looked like they were melted but we had just got them and they were molded as well. The date on back read march 02 2019 as well. It tasted awful and made me feel sick.the ones in the picture are supposed to be double chocolate.

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10:08 pm EDT

Hostess Brands hostess classic white bread

I purchased a loaf of bread for an outrageous price at the Aberdeen Washington Rite-aid on Thursday May 30th to make French dip sandwiches for dinner. When I got home I made a sandwich, the bread has a horrible plastic taste and smell to it. I had my husband take a bite of it, he agreed, the bread tasted terrible. The date on the package says it is good until JUN 26 19. My guess is this may have something to do with the taste, probably some kind of additive making it last longer, that gives it the plastic taste, since when does bread last for almost a month on the shelf?!?! After eating two bites my tongue started feeling numb and tingly, and there is a horrible taste I cannot get out of my mouth. I am very disgusted with your product.

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7:05 am EDT
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Hostess Brands hostess donettes

I am writing in regards to your Hostess Donuts on the back for the nutrition facts it says serving size 3 Donuts and then it says about 5 servings per container well to me that would mean there should be about 15 Donuts in this package and I only got 10 so that's not about 5 servings that's only 3 servings so pretty much I'm missing 2 whole serving, I could understand if there was 14 or possibly even 13 at the lowest but not 2 whole complete servings missing out of the package. That would translate to me missing almost 40% of what it says I should have.

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9:39 pm EDT

Hostess Brands hostess raspberry filled powdered donuts

This isn't a complaint about the product, but about the fact that this was my favorite hostess treat and I really wish you would bring it back. Please? I always see people asking about them online. Now the only kind available that is comparable is made by Great Value. If you can bring back the Chocodile, you can bring back the raspberry filled powdered donut and I know it will be a success. Thank you.

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3:52 pm EDT

Hostess Brands ding dongs

I bought "star spangled" yes spangles, Ding Dongs they had everything the sprinkles, cake, and white fudge covering. But it didnt have ANY cream cause they were to small! Also they were delicious but besides the fact the box said they had 10 but they only had 2. But it wasnt opened or anything but inside the box there were 8 individaul blown up bags and 2 ding dongs so the only ding dong here is me for ever buying a ding dong!

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Katherine Miers
, US
Nov 06, 2022 1:23 pm EST

Just bit into a hostess ding dong and gagged. Tasted like fuel made me sick. Won't be purchasing these again. Can't get the tast out of my mouth.

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Jana 7727
Flat Rock, US
Oct 09, 2022 11:45 am EDT

This must be your new "fat-free" Ding Dong! (Lol/Jk) Imagine my surprise when I opened the box and two of these little air-filled pillows fell out. The kids were disappointed, because that's two lunches packed without something sweet to eat. I'm disappointed because I don't want to risk paying money for little mini airbags again.

For quality control, the stamp on the bags were: 2 L: J05 17 [protected] X17:19

Just thought you might want to know.

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Deanna Lowe
, US
Jul 30, 2019 7:05 am EDT

OOPS! ATE ONE OF YOUR HOSTESS CHOCOLATE CUP CAKES THIS AM. BIT INTO A SMALL STRIP OF PLASTIC ABOUT 3/4 INCHES LONG AND LESS THAN 1/16 THICK. (JUST A GUESS - I AM NOT STRONG ON MEASUREMENTS).

INFORMATION ON BOX: SEPT. 29 2019 G [protected] 202 20:48 L12.

I THINK IT WOULD BE ADVISABLE TO CHECK THIS PRODUCTION LINE - DO A RECALL OR WHATEVER YOU DO TO CORRECT THIS BEFORE SOMEONE GETS HURT.

MY HOME PHONE IS: [protected]

T
T
Texas Proud!
, US
Jun 26, 2019 2:07 pm EDT

I recently bought a box of Ding Dongs. Haven't had them since our kids were young.
I laughed at how small the cakes were as compared to years ago, but was very disappointed at the dryness of the cake as well as the very thin layer of chocolate coating.
I do not plan to buy them again.
Cutting back on quality was a bad business decision!
Jane from Cypress, Texas

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12:12 pm EDT

Hostess Brands hostess ding dongs

I purchased a box of your Ding Dongs last week. It was a box that had 10 cakes in it. Every last one of them was smashed. The box itself didn't have a dent in it so I know the problem wasn't that the box got smashed or damaged during shipping or at the store. The problem was at your factory. Each box I have purchased over the last couple months has had at least a couple smashed ones but this box was the worst. Your products aren't cheap and my budget can't afford to buy food that's not edible. I'll be switching to another brand.

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1:24 am EDT
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Hostess Brands birthday cake mini muffins

Hello. I purchased a 6 pack of birthday cake muffins. Every single pack in the box had no sprinkles in them. It was only cake. Each package shows there are a bunch of sprinkles in each muffin. My children really love these and were looking forward to them but were disappointed when they opened every single pack to find no sprinkles. Please if possible check them before they go into the package. Thank you

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Hostess Brands In-depth Review

Overall Rating: 4.5/5

Product Quality: Hostess Brands offers a wide range of delicious and high-quality products that are loved by consumers. From their iconic Twinkies to their scrumptious cupcakes, the taste and texture of their treats are consistently excellent.

Variety of Products: Hostess Brands offers a diverse selection of products to cater to different tastes and preferences. They have a range of snack cakes, donuts, and pies, ensuring there is something for everyone.

Packaging: The packaging of Hostess Brands' products is eye-catching and appealing. The colorful designs and clear labeling make it easy to identify and choose your favorite treats.

Pricing: The pricing of Hostess Brands' products is reasonable and affordable. Considering the quality and taste, the prices are competitive in the market.

Customer Service: Hostess Brands has a dedicated customer service team that is responsive and helpful. They promptly address any concerns or inquiries, ensuring a positive customer experience.

Website Design and User Experience: The Hostess Brands website is well-designed and user-friendly. It is easy to navigate, and the product information is clearly presented. The website also offers a seamless online shopping experience.

Shipping and Delivery: Hostess Brands ensures timely shipping and delivery of their products. They use reliable shipping methods to ensure that the treats arrive fresh and in perfect condition.

Return and Refund Policy: Hostess Brands has a fair return and refund policy. If there are any issues with the products, they are willing to provide a refund or replacement.

Social Responsibility and Sustainability: Hostess Brands is committed to social responsibility and sustainability. They actively participate in initiatives to reduce their environmental impact and support local communities.

Brand Reputation: Hostess Brands has a strong brand reputation built on decades of delivering delicious and iconic treats. They are known for their quality and consistency.

Competitive Advantage: Hostess Brands has a competitive advantage in the market due to their wide range of products, consistent quality, and strong brand recognition.

Innovation and New Product Development: Hostess Brands continuously innovates and develops new products to cater to changing consumer preferences. They introduce new flavors and variations to keep their offerings fresh and exciting.

Market Presence and Reach: Hostess Brands has a significant market presence and reach. Their products are widely available in grocery stores, convenience stores, and online retailers.

Customer Reviews and Testimonials: Hostess Brands has a loyal customer base, and their products receive positive reviews and testimonials. Customers appreciate the taste, quality, and nostalgic value of their treats.

Partnerships and Collaborations: Hostess Brands has formed partnerships and collaborations with other brands and companies to create unique and limited-edition products. These collaborations add excitement and variety to their product lineup.

Industry Recognition and Awards: Hostess Brands has received industry recognition and awards for their products and business practices. These accolades highlight their commitment to excellence.

Company History and Background: Hostess Brands has a rich history dating back to 1919. They have been a beloved brand for generations, and their treats have become iconic in American culture.

Financial Stability and Performance: Hostess Brands has demonstrated financial stability and strong performance in the market. They have consistently delivered positive results and growth.

Future Outlook and Growth Potential: Hostess Brands has a promising future outlook and growth potential. With their strong brand and continuous innovation, they are well-positioned to expand their market presence and attract new customers.

How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

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