HomeAgain review: Internet service

I logged in a bought a new id tag for my dog on a Saturday, on Thursday of the next week I tried to log in to see if they had shipped the tag. the site would not let me login. After 2 tries it locked me out. I called customer service and they could not reset password. I was told to wait 30 minutes and my account would reset and let try again. Its been 3 hrs still change password which was good on Saturday. I have spent all morning trying to find out if my dogs tag was shipped. No one should run a website that is not accessible after a purchase.