Home Warranty of America [HWA]delay of approving my claim

J Jul 17, 2019

I filed a claim on 7/5/19, service man came out and said my a/c coils are leaking. He Sent the documentation to HWA. I have been calling daily about this claim as I LIVE IN ARIZONA AND ITS BEE SINCE JULY 5TH, 12 DAYS WITHOUT AIR CONDITIONING. EVERY TIME I CALL I AM TOLD TH3 SAME THING, IT'S WAITING FOR APPOVAL. The service man they sent here has called me 3 times ski g what the hold up is and I told him I do not know. I called HWA and asked for the name and phone number of the Director of Operations and was told I cannot have that info but a Supervisor would call me that day. It's been 6 days since that call and I have had no call from any Supervisor. My husband and I are senior citizens, the Arizonaheathas been between 109 and 115 degrees since we filed this claim on July 5th, 2019.
Can someone please help us before we die from this heat?
JANET MARSH- phone. [protected]. address, 2388 W. Silver Streak Way, Queen Creek, AZ. 85142
CLAIM # 3091698 with HWA. HWA Phone .1-888-492-7359

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