Construction and landscaping
I moved in less than 6 months ago and before moving in we have had to delay the move in date because things weren't finished (which should have been a red flag already), house cleaners never showed up, snot and boogers were on the walls during our final walkthrough, things that were noticed and we wanted fixed prior to moving in weren't done. On the day of move in our garage door fell off the hinges. During our 60 day walkthrough half of the things got fixed but it's been a month now and the other half has been untouched with no one to update you on what is going on. We had someone put sand on the dip that was noticed in our back yard and now have weed growing in our back yard. They said they were going to fix it and still no word. If I could cancel my contract I would. Customer service is horrible. They will answer your call but you will not hear from them again nor will things get done. By the way, flower beds apparently don't have to have weed barrier laid down so we had weeds growing through it like crazy and had to redo the whole flower bed ourselves. Why pay over $200, 000 for a home if a simple/cheap weed barrier can't be placed and we have to use our own back anyway? Not worth it.
quality
If I could leave less than 1 star I would. I have a 2 year old house that has been nothing but problems. Our gas fireplace exploded within 6 months of moving in and had to be fixed. Bricks are falling off the outside of our house. Almost every door hinge in the house is falling off due to short screws that are put in. Our garage has standing water after it rains. We have had to replace 4 car tires due to nails/screws in the street from other construction. Now at 2 years old our hot water heater is broken and needs to be replaced. The company is not interested in anything we have to say and is not willing to discuss issues. I will NEVER buy or recommend a home creations home.
house built cheap
I bought my house in 2014. We have had nothing but problems we did research before we bought this house two sides of our fences have fallen we've had both our outside faucet leak, hot water heater went out, actual heater went out, dishwasher pump went out my oven also blew. And the latest one as of today there is a leak with my ac unit that went through my garage sheet rock and laundry room not sure how much that will cost to fix I would never, ever refer anyone to buy one of these houses
Is Home Creations legit?
Home Creations earns 96% level of Trustworthiness
Perfect Trust Endorsement: Home Creations achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Home Creations. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Homecreations.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Homecreations.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Home Creations's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
- There was some difficulty in evaluating or examining the information or data present on the homecreations.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- Home Creations protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Home Creations has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
roads
Apple valley addition... 34th and broadway
Moore okla...
The roads in this addition. Are a nightmare. Every 50 ft or so. There is a sink hole going across the entire road. It is destroying! My truck. They should be taking care of these deep sinkholes. If something is not done now! I will be fileing a claim to home creations for repairs to my truck. The entire addition needs repairs to the road. Take care of this issue.
customer service
Customer service is atrocious and they over promise to get you to sign a contract and give them a down payment. DO NOT USE THIS BUILDER! I have been through a complete nightmare in the past 2 months and was lucky enough to get out of the contract with a full refund but I had to threaten legal action in order to get it. They do not want to be questioned, and the home office does not care how the other offices are treating their customers. Walk, don't run to another builder!
The complaint has been investigated and resolved to the customer’s satisfaction.
warranty shmoranty
You'd think a company who's mass producing houses would have caught on by now that they can't continue to work at this pace and expect to have a quality home built for a consumer to purchase. I closed on my home in March and within 2 weeks the list of problems started to grow. My neighbor had told me shortly after I moved in there used to be a large pond between our two houses that had only recently been fixed shortly before i moved there. She told me they ripped down the fencing and didn't even address the 2-3 ft of standing water (which had frogs and tadpoles living in it so you now it was there a while) until right before I had signed a contract. I learned she was telling the truth when it started raining or she would water her lawn and the north side of my house would end up flooded. I will admit I have a few minor complaints inside but the fact that I contacted their warranty dept and it took them 3 weeks to even come out and look at what I was complaining about it is ridiculous. Anytime you contact warranty dept they simply dont respond especially if you submit a request through the website, you never know if they received and they never contact you to follow up. I've had to constantly stay on top of them by continuing to submit requests for fixes inside and out, and continually call and ask for updates because they will never provide you with one. I've even gone to the lengths of filing a complaint with BBB and several builders associations that they belong to. They have tried to make out to look like a liar and even told the BBB "we dont finance renovations to homeowners properties" that comment is in reference to me asking them to do the LABOR part of fixing the yard issues i've had all over my house. Dead sod, trenches dug down the front of my yard, some places where sod has been completely washed out due to the way they graded my yard.
Do yourself a favor and FIND ANOTHER BUILDER! They dont care about their customers and they certainly don't like it if you complain. My hope is that I will be able to get this issues corrected and then sell my house so I can find something made with quality and standards that are backed up!
The complaint has been investigated and resolved to the customer’s satisfaction.
We recently purchased a newly built house with Home Creations and are running into the same issues with the way they graded our back yard, how the sod is dead and is not growing. Trenches are so bad and even there is a sinking hole in our backyard where the gas line lays underground. The hole was never backfilled properly and then add all the water accumulation and you end up with horrible ruts and sinking holes in the back yard. Our neighbors house is ever worse and the water accumulates and settles up against her house less than 10ft away from the foundation. It settles so bad and creates the biggest pool that grass is not growing, only weeds and she even had water backing up into her pipes coming up into her bathtubs. The way the graded our yard and the house on the other side of our neighbors just has water mainly dumping into her yard where it just stays and pools up. We have contacted our City Engineer and the City Manager. They both came out and looked at our issues and they were not pleased with how Home Creations is developing our neighborhood(young subdivision under a year old). They advised us to send complaint letters addressing the issue with pictures and the national weather rain fall readings within 24hrs and to certify mail them. I sent on to the local office in Tulsa and also to corporate office in Moore. Got signed cards back from post office so I know they received the letters but it has been almost 30 days since letters were sent out and no one has even tried contacting us by mail, or phone call. We got a reminder card in mail for our 60 day warranty check up so I am going to schedule that and file my official warranty complaint for the dead sod and grading issues. The inside of the house is ok because upon buying house I paid to have my own inspector come through and Home Creations tried to play dumb about not getting my inspectors report and were shocked I had one because they feel that since their house is brand new there should not be any issues. Well my inspector found a problem with lifted shingles, a bad gas line in the attic not installed properly and a leaking bathroom pipe. So when we had first walk through with builder we held them to those repairs along with all the others and then by final walk through(day before signing) they had them done. The very next day we bought house and after closing drove straight over to house with our keys to show my parents the house and find that someone had backed into our garage door and dented it all up so we called them instantly and they came out to look at the door. They replaced 3 or the 4 panels in our garage door but it still took them 2 weeks to replace the panels and another 2 weeks to get them repainted. I am still fighting this battle on the grading issue and not giving up. I suggest you contact your city inspector and city manager and let them know you have had no success in resolving your complaint and see how they guide you. Our city officials were not happy with what they found in our neighborhood and told us that if builder does not respond to our letters and other attempts than we will then need to consult an attorney and file a civil claim against them. So this is not a fun ordeal but glad to know I am not only home buyer that is having this same issue.
warranty
it has been a year and they are just now starting to put in work orders from my walk threw list ! i have called almost everyday for a year, they cant bulid a dog house the calking is so cheap and the grout they use says dont use near water yet they use for my bath tub!i had to hire an attorney to get work done ! they are true [censored]3es!
terrible company
We bought our Platinium Collection home in 02/2007... we could go on forever about what has gone wrong since... here are some of the highlights. The home was incomplete on day of closing (try moving in around painters, tile people, cleaning lady etc.) Our original punch list never completed it was carried over to the 60 day which is still incomplete 1 year 3 months later. We have had problems that include drainage issues (there is a mosquito infested swamp in our backyard) dead sod laid on property (builders response to complaint 'Its been a bad year for sod') Shower leaked in wall and into bedroom due to fixture not being anchored correctly. Home not built to electrical code. Energy Star means squat our doors leak and you can see daylight around them... Garage leaks by doors, paint is peeling, trim/baseboards are crumbling/coming apart...
The complaint has been investigated and resolved to the customer’s satisfaction.
..And STILL allowed to build trash homes in OK.. OK says it all really..
Please reach out to me in order to file a class action lawsuit against home creations!
[protected]
Thank you!
Lisa
Contractor on site yelled f*ck you to my daughter sitting in my truck on our driveway. The Home Creations rep on site response was that I was causing a problem. Neither Home Creations or the contractor hired by them took any responsibility in that situation. There is video of this incident and I am now being harassed. You can silence this review if you choose because I am not "the owner of the property" I am however the LEASE HOLDER paying the mortgage to live here. It has been a TOXIC ENVIRONMENT since the inception of our lease. Home Creations pays for their survey service and are controlling their reviews and can also just make it not available to leave one at all. We were told the "H.O.A." was doing some sort of "investigation" ... there was no H.O.A. formed at that time... only the attorney representing Home Creations and the Developer, one in the same.
Brandish trash cans in front of properties. HOA is a joke. Most homeowners are on military welfare, so they run down the properties quickly. Sold my home and moved away and couldn't be happier.
My parents use to own a insulation company and our nickname for home creations was always home cremations lol very poorly built and not up to code on inspections.
I Bought a House from Home from the in 2008& by 2009 our House Had Broke off on one end of our House& Broke our Tile that I worked Hard to put tile though our Whole house,
First off the Build the Foundation Right on Top of the Dirt& Push Dirt up against the House, Witch they R not suppose to Do, our Windows Separated From Brick! We Could never Get anyone to help Us with all the Problems we Had no Lawyer would go Close to them, Probley because they Payed them Off! I watched both Houses on each Side of us Be Built& it not What it all Cracked up to Be Someone Need to StopThese ### From Ever Building Again! Especialy when u Pay 200, 000$ For one of there Freaked up Houses! I do not Recomend anyone Buy Houses From them!
Thankfully I did not get to the point of building with Home Creations because their poor customer service and false promises I was able to get out of the contract and get my earnest money back before they broke ground. If you still feel bold and want a home built by Home Creations do not work with Brandi. After signing the contract with Home Creations miss placed my paper work so the pre construction meeting was delayed for two weeks longer than the two weeks I was originally told. I called several times to get a status of the preconstruction meeting and when the appointment would be with out any call backs. Finally I sent a text to the individual only to be told that because she received 30 voice mails a day that she did not check nor respond to voice mails and that here preferred method of contact was text. Well I am the customer and my preferred method of contact is what I choose.
After the preconstruction meeting the company was supposed to break ground in 6 to 8 weeks…. Ha ha… 8 weeks later and they have not even closed on the lot that I had selected meaning that the signed a contract to build a home on a lot they did not own yet. This in addition to requesting a copy of my finalized plans because I had some changes Brandi thought I was being a Sassy customer because I wanted to make sure what I was getting what I was paying for.
I can not comment on their construction quality since I never got that far. If you walk into a model home request that you work with Elizabeth….
I wish I had seen this before we got our home built with Home Creations in 2012/2013... Terrible terrible company. They left construction waste in the walls/underneath cabinets; no cleaning up. We had lumps under carpets, all kinds of issues where they clearly didn't care about doing the job RIGHT as much as doing it fast and cheap... We put in a list of issues for our warranty soon after we moved in and they only completed (most of) the jobs AFTER our warranty had expired, so we didn't have a chance to get other issues we found, fixed. Just awful!
Biggest problem is down the side of our house; it flooded all the way up to the house and sat...they came and "fixed" it eventually, but it still doesn't drain and is like a bog over there! Makes me so mad every time I go over there and end up with water in my shoes as I sink into the sodden ground...
We also picked a brown color paint for the outside of our house and they painted it yellow/cream but said they wouldn't fix because it was the correct paint, it just looks different in swatch (it's a HUGE difference!) so we have to deal with our house looking pretty ugly until we can afford/justify a painter.
Cracks in bathtub, mortar falling off corners of the house and they really annoyed us by not giving us all options at the consultation to have our house built... We have seen and spoken to neighbors because they have upgrades on their house that we had no idea about! Brick on the back instead of wood for example - I don't know if they just assumed since we were a young couple that we couldn't afford "extras" or if they were just so desperate to be done so they could go home that they didn't bother discussing with us... We were very unhappy though. Bad customer service, rude warranty team, shoddy workmanship and a very disappointing result. This was our first house and we know for sure we will NEVER go with Home Creations again.
I will NEVER build with Home Creations ever again. If I had to be thankful for anything, I'm thankful that this is my very first starter home. The floor plan and what we picked out looks GREAT. However, the builder cut corners. I've called them out on their work and the products that they've used, but our building manager always gave a reason. We did two walk throughs prior to closing. I was about to push closing because I wanted everything done. They were working on the house the day of closing and the building manager specifically told us, "Just because you close on the house doesn't mean we're done and we leave." We have witnesses.
Anywho, you can see the seams along the wall where the dry wall was puzzled together. They blame them being visible because of the paint color. We have gray walls... The grout work looks absolutely terrible. It looks like a DIY project gone wrong. Gaps between the furnishings and the grout was globbed in areas on the trim and not smoothed out. If we were to have an open house, the buyers would think WE did that... they probably wouldn't think that the actual builder did it.
6 months into occupying our home, I go into the guest room. A PLANT was coming out of our socket! 2-3 ft long ivy was coming out through our socket. Of course, another excuse... "a seed flew in during construction." I thought plants don't thrive without sunlight...? So, I thought there was sunlight coming through somewhere. If that's all I yanked out, who knows if I have a field growing behind that wall.
7 months into our house (today), we had a plumber come out because there's a leak in our ceiling. Oh, and we haven't had rain in a while... Turns out the pipe that connected to the shower water source had a nice crack in the pipe. Who knows how long that has been leaking for. I have 3 spots on my wall and they've all been poked with fingers. Our wall now looks like a stained crater. ALSO, we find out that we have black mold in the attic where the pipe had busted.
We built so we wouldn't have to deal with maintenance. Yes, these homes are "man-made, " but I've never heard of friends and family having this many issues with a brand new home. I bet homes that have been built in the 1930s don't even have these issues. Pathetic company and I will never recommend or build with these fools ever again.
April 5, 2014
Yes I totally agreed. Home Creations are 1 of the worst builder in Oklahoma. I lived in Yukon, they don't level the ground first before built the house. And they do SUPER sloppy jobs on every houses but people don't know then they will think is a nice home. Please look carefully every details to your home like grout, crown molding, bathroom corner, inside the cabinets. under carpets still have nail especially on the enter from door to room.
60 days or even 1 year of warranty: they will trying to come up with any excuses to avoid to fix your problems or either promises but will be delay. Bathroom: if you look and compares with other home same price, they don't really upgraded. I have to go to Lowe's and Home Depot buy a lot of stuffs to fix it myself.
Overall, They did super sloppy jobs and will not fix your problems. Even they did, will be sloppy job. The construction guys are horrible to deal with ! I will never ever buy any homes from Homecreations again and will not recommended anyone else myself. Good luck to you !
Overview of Home Creations complaint handling
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Home Creations contacts
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Home Creations phone numbers+1 (405) 692-2222+1 (405) 692-2222Click up if you have successfully reached Home Creations by calling +1 (405) 692-2222 phone number 0 0 users reported that they have successfully reached Home Creations by calling +1 (405) 692-2222 phone number Click up if you have UNsuccessfully reached Home Creations by calling +1 (405) 692-2222 phone number 0 0 users reported that they have UNsuccessfully reached Home Creations by calling +1 (405) 692-2222 phone numberHead Office+1 (918) 938-6986+1 (918) 938-6986Click up if you have successfully reached Home Creations by calling +1 (918) 938-6986 phone number 0 0 users reported that they have successfully reached Home Creations by calling +1 (918) 938-6986 phone number Click up if you have UNsuccessfully reached Home Creations by calling +1 (918) 938-6986 phone number 0 0 users reported that they have UNsuccessfully reached Home Creations by calling +1 (918) 938-6986 phone numberTulsa Office
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Home Creations emailsinfo@homecreations.com100%Confidence score: 100%Supportonlinesales@homecreations.com97%Confidence score: 97%sales
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Home Creations headquarters2240 N. Broadway, Oklahoma City, Oklahoma, 73160, United States
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Home Creations social media
Recent comments about Home Creations company
warranty shmorantyOur Commitment
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