The complaint has been investigated and
resolved to the customer's satisfactionResolved Holmes Motors — rebuttal
resolved to the customer's satisfaction
Well I have to say there are always more than one side to a story. At Holmes Motors we work very hard to do the right thing in every scenario, in some cases losing money to keep our customers happy and their vehicle rolling. While there are a few people that have written these reviews...(possibly our jealous competition) we have over 50, 000 families that have done business with us over the last 20 years since we've been in business. Of the 50, 000 families there are thousands of repeat customers every year. So, I ask that anyone reading this will take that into consideration. We will work hard for each and every customer and you WILL be satisfied after doing business with us.
Unfortunately, and I cannot say I'm any different...people have a phobia about dealings with car dealers. I can attest that people walk in the door with their dukes up in the swing position. There are many times we literally go beyond the call of duty and offer vehicles or service with very small profit and still a customer doesn't believe us and walks out calling us liars and cheats. It's a very difficult fine line to walk...you just cannot win in every situation...you cannot make everyone happy. Don't let a few stories that may or may not even be true keep you away from a 20 year old successful business. Successful at making people happy and providing great service.
We have good cars, good staff, and good programs so please don't stay away from us because a small few complaints that again may or may not be true. We even see on this site where someone poses as a partner in the business and acts really cocky. That brother doesn't even know how to type much less get on the Internet and type up arrogant statements.
We look forward to hearing from you, and seeing you in our showroom for the next 20 years.
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