Hollard Insurance Company — unethical behaviour/ lack in customer satisfaction/service delivery
It's been almost 2 months now and I'm yet to receive feedback with regards to my complaint. I think I have been very fair with the time frame given to you by me to resolve this matter. In 2014 when I took the funeral policy, I was advised that the interest will accumulate at a rate of 6% p.a to no avail. I called in to take the "cover up to 21 family members"policy, thinking I will add family members onto the existing policy I have. The consultant advised that I could not add people to the existing policy as I am not the membe? The consultant then advised when questioned about the existing policy, that I will be contacted by a consultant from customer service. The customer service consultant argued with me about what was said and we came to a conclusion that the recordings will be listened to and if I was advised of such that I will need to pay back 3 years of back dated premiums. I advised the customer service consultant why must I take the fall for such when it is not my error. I have now complained to the complaintsboard and will share this on social media, hellopeter and the like.
I request that the service I am paying for be honored by the 6% on the principle amount cover with immediate effect. Treat this as a matter of Urgency !