Holiday Inn review: Reservation desk/hotelbooking

Before booking a room online today (16Apr2026) at the Holiday Inn in Parsons KS, I first needed to ask about the accessible room features - i.e., handlebars beside the toilets - a requirement for my amputee husband. The website provided only the Reservation Desk number. I thought I could call and get the direct hotel number. I called and asked the agent if he knew about the grab bars. He researched, answered yes, and offered to book me the room. I agreed. He told me the full price and said the additional charges were mostly taxes. After the call I saw my credit card was charged for the room, but there was an additional charge of $17.99 to HotelBooking. This would not even have happened if I was easily find the direct hotel number - I use Expedia for travel booking. This charge is bogus and is masked as being helpful when no other help is available. The Holiday Inn brand is better than this.

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