Holiday Inn review: Refused to give me a refund or hotel credit

On January 26, 2022 I booked one room for my wife and I. We were going for a birthday celebration. We would be staying Friday, 28th and checking out on the 29th. The complete cost was $191.92 which was charged to my credit card. On Friday morning my wife was not feeling well, later in the day she took a covid test and it was positive. I called the phone number that was associated with my confirmation. I was told I was not eligible for a refund because it was same day cancelation. I called corporate complaints at [protected] that following Monday and stayed on hold for over an hour. I called again on 2/17 and 2/18 both times I was on hold for over 20 minutes.

The reference to the registration is R3095825071 als0 594417