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Do not stay at the holiday inn express in dowtown houston located at 1810 bell street, and if you do and have a problem do not rely on the hotel manager, sam rehman, to resolve your issue or for that matter for him to care about anything but making money.
He fraudulently charged my credit card for a room I did not authorize or purchase, and when I called him to ask for a credit back to my card, he said he would check the video tapes and get back to me and proceeded to accuse me of trying to get a free room.
When I logged a complaint at www.ichotels.com who is the parent company, they referred me back to the hotel manager! What a run around. I have been forced to protest the charge with my credit card company and can guarantee you I will never stay in an intercontinental hotels group flag which includes intercontinental hotel, holiday inn, holiday inn express, crowne plaza hotels, hotel indigo, staybridge suites, and candlewood suites.
There are just too many hotel choices out there to deal with fraud and bad customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
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If someone checked into a room under your name, then it would be that person commiting fraud. Not the hote.
Perhaps you made a reservation and forgot to cancel it? Who on earth would write off an entire group of hotels, because of on problem at one of the hotels. Easiest thing you should have done was to ask for a copy of the reciept (who signed for it) and a copy of the registration card. If they do not have that, the hotel manager can easily look into the reservation, (or customer service or reservations) and tell you if it was a no-show (you did not cancel your reservation so you have to pay one nights room and tax - a common policy at all hotels)