Hockerty review: Custom boots

Delivered Cheap Tacky Looking Boot A Full Size Too Big

Buyer Beware ~ Poor quality materials used to make ill fitting garments you're stuck with despite what will be your huge inevitable disappointment. I ordered a pair of shoes. Now I'm $25 in the hole I may never get back.

Very poor communication for shoes that show up a full size too big. But the worst part is the fabrics used to construct the boot looked nothing like the computer generated images at their site. They were cheap and tacky looking. I would have been embarrassed to wear them even if they fit.

They actually suggested initially I just get insoles then a cobbler should be able to fix the problem before making me take pictures of my feet, the shoe, my foot inside the shoe then a cross hatched outline of my bare foot before informing me I would have to pay $25 more to send them back to be remade.

Almost four weeks later I get an e from their customer service saying they never received measurements and I'd need to do it all over again. Telling me they would not give me a refund because it was custom.

I immediately contested the charge with Amex. And although the jury's still out on the $25, once I provided them with the tracking showing I returned the item they refunded me the full $254 I paid for the ill fitting cheap tacky boot they make.

AVOID THIS COMPANY LIKE THE PLAGUE. As far as they're concerned, you are stuck with literally anything they send you, whether it actually fits and can be worn or not.

Date of experience: December 05, 2023

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