Hims & Hers review: I just want my money back

I signed up for hers back in March 2025... I saw the hefty price and immediately canceled it. I waited for the refund but never saw it... Then come September 2025 I get a package at my door and it is my refill of hers products... I called customer service (rep was great btw!) and they said they would refund me and that I could dispose of my unwanted product. I did so and still NO REFUND has been given. I am furious as this is a hefty price and the reason I did not go through with hers in the first place.