LoseTheBackPain

About 2 months ago I ordered the tempurpedic solutions bed. It took me almost an hour to do it over the phone because of the incompetent staff! They kept hanging up on me every time I was put on hold. It was supposed to be free shipping both ways but there is a $138 fee that they could not explain to me and about $175 restocking fee if you decide to return it. A month later I called back to exchange it for a different mattress and half way through that order she said that they would have to call me back some other time because she had to go to a meeting! I called back the next day and asked to speak to the manager who was quite rude. She said that she will process it and left it at that. This was 8 days ago. I did not receive a confirmation number or an email and my credit card has not been refunded yet. I called to check on it and they could not give me any information and once again said that they will call me back. Save yourself the headaches and don't waste your time on these people. All tempurpedics are the same price-buy it from another company!

I purchased the mattress online after talking to the person through phone.She promised the mattress will be delivered with in a week. After 4 weeks and numerous calls finally I got the mattress after 26 days. They delivered the wrong foundation and what I was promised as free( One pillow ) was not delivered. I called the customer service and it is so bad : she said she will get the fairfax store manager to call me. Ryan never called. I tried to call him it was in vain.I paid nearlly 2500 for this and after paying that much I am getting a poor customer service.

My advice do not order anything or buy from this store. The customer service is so bad and they do not treat you as a person after they get your money. Buyers Beware of this store and stay away.