LoseTheBackPain
Reviews and Complaints

I faced the same problem as the ones listed by many on your complaints board page. In July this year (2015) I ordered Arthritis Reversed for $9 and paid shipping charges for a free CD set and a free trial membership for a month. During that period I wrote several mails to their customer service stating that I did not want to continue the subscription once the trial period was over. I must have sent out more than 12 emails to them but to no avail. They charged me $19.95 in August and in Sept in spite of the numerous mails.Finally when I raised a hue and cry by writing to a network of people related to this field and attaching the mail trail i finally got a response. They gave a new page to write my complaint and not their customer service ID. Anyway they have agreed to cancel future subscriptions but there is no mention of refunding the total amount of $39.90 charged thus far which was totally unauthorized.I think it is my right to get this amt refunded. I live in India and every dollar counts for us. I had even written saying I cant afford this amount being deducted as it works out to more than Rs 1300 a month. I hope somebody in this fradulent company will see this and refund the same Rebecca George P.S- I cant seem to upload the mail trail sent to them as early as July.So I'm pasting the mail trail below: MAIL TRAIL 1. Rebecca George To Dr. Mark Wiley Jul 23 at 5:51 PM I have placed an order for your free book Arthritis Reversed for which the shipping and handling amt has been deducted. I understand that you will also send me 4 free CDs/DVDs along with a 1 month trial membership, also free. However I cannot afford to pay anything more and hence, kindly do not include me for a membership after the month is over. I do not wish to pay anything more. Thank you Sincerely Rebecca George 2. To Dr. Mark Wiley Jul 28 at 6:36 PM This is to reiterate-kindly do not charge me further. My order no is Order #: 6029263.In addition to $9 for Arthiritis reversed, there has been a further charge of $1.99 for the CDs and a newsletter. I DO NOT WISH TO EXTEND THE MEMBERSHIP beyond the 1st month of free membership I would appreciate a reply regarding this. Thank you Rebecca George 3. Jesse Cannone Invoice Date Invoice # Due Date August 22, [protected]/22/2015 TO: SHIP TO: Becky George 29 Sena Vihar Kamanahalli Main Road Bangalore, Karnataka 560043 India Rebecca George 29 Sena Vihar Kamanahalli Aug 22 at 1:29 PM Rebecca George I had written several mails stating that I do not want this subscription. Kindly cancel the same and refund the amount Rebecca George 4.Aug 22 at 3:49 PM Rebecca George On Saturday, 22 August 2015 3:49 PM, Rebecca George wrote: I had written several mails stating that I do not want this subscription. Kindly cancel the same and refund the amount . 5. Aug 24 at 12:15 PM Rebecca George I am surprised I have not yet heard from you regarding my refund. I had written several emails to Jessy Cannone and Dr. Mark W. before but there was no response. i do not wish to continue this subscription. 6.Aug 24 at 12:22 PM Rebecca George No wonder you get such adverse comments. I have written more than 10 emails asking you to cancel and refund my subscription but there has been no response. kindly treat this as urgent Rebecca George. 7. Aug 28 at 3:00 PM Rebecca George This is to reiterate-kindly do not charge me further. My order no is Order #: 6029263.In addition to $9 for Arthiritis reversed, there has been a further charge of $1.99 for the CDs and a newsletter.I DO NOT WISH TO EXTEND THE MEMBERSHIP beyond the 1st month of free membership I would appreciate a reply regarding this. 8. Sep 2 at 11:50 AM Rebecca George This is to reiterate-kindly do not charge me further. My order no is Order #: 6029263.In addition to $9 for Arthiritis reversed, there has been a further charge of $1.99 for the CDs and a newsletter.I DO NOT WISH TO EXTEND THE MEMBERSHIP beyond the 1st month of free membership I would appreciate a reply regarding this. 9. Sep 2 at 11:57 AM DEAR MR CANNONE This is to reiterate-kindly do not charge me further. My order no is Order #: 6029263.In addition to $9 for Arthiritis reversed, there has been a further charge of $1.99 for the CDs and a newsletter.I DO NOT WISH TO EXTEND THE MEMBERSHIP beyond the 1st month of free membership I would appreciate a reply regarding this. 10. Sep 8 at 3:44 PM Kindly refund the membership amt of $19.95. Pl take note of this. I have written to you several times but I have had no reply acknowledgement. Can you be a little more honest and transparent in your dealings. 11. DEAR MR CANNONE I HAVE SENT YOU THIS MESSAGE SO MANY TIMES-kINDLY ACT ON IT AND REFUND THE AMT CHARGED i.e (19.95). Rebecca 12. Sep 28 at 8:36 PM Rebecca George I had sent this man umpteen mails stating that I do no want to be part of his club and refused membership but he insists on cutting money from my account every month. I would be grateful if some one w 13. . Rebecca George To Jesse Cannone Sep 28 at 8:32 PM Kindly do not cut $19.95 from my account every month. I do not wish to be part of your club or a member. I never signed up for this so please have the decency to refund $39.90 you have so blatantly debited from my account. My original invoice no is 503098.Kindly note that I do not want to be a member of your silly club. In case you do not respond I will be forced to take legal action Rebecca

My encounter with the company started in July 2014. I wanted to purchase one trial bottle of Heal n Soothe, so I entered the necessary information into their electronic website to try to order one bottle. However, somehow the website kept rejecting my credit card details.

In August 2014, I tried again to order one bottle, I was successful at the end for one entry.

So I checked my account with the Healthy Back Institute, I was surprised that I was charged with two bottles. Anyway, I thought it was OK and I could try two bottles before making decision to take it long term.

The first bottle took approximately 8 weeks to get to my mail box. So I emailed them to ask about the second bottle. In fact, I kept asking every 2 to 3 months since then to ask why the second bottle still has not arrived. Various people at the customer loyalty team kept saying that they have reshipped the item. Of course, the second bottle never came.

In the recent two communications:
1. July 2015 - Chelsea from Customer Loyalty Team has asked the her colleague to reship the product; Heather Cannone sent me the following message:

The Following parcel was shipped on 2015-7-8.and will be delivered by International Mail *

Order #: 5964460
Ship To: CHEUK SAN LAW
Hong Kong
ShipVia: International Mail *
Ship Date: 2015-7-8

Parcel #: 1 of 1
18120 (Click To Track) Item # Qty Shipped Description
LWN-HNS-FT-90 1 HNS Free 14 day Trial (90ct Bottle)

*-International mail is shipped via an expediter called FedEx FIMS, which is a service from FedEX that ties in with your regional post office.

2. Sept 2015 - The second bottle still has not arrived. I wrote to Customer Loyalty Team. Celeste said that they would resend the bottle, but they could not refund the cost even if I did not need them to reship. A few days later, Jonathan said that this was the last time they would try to resend the bottle.

Heather Cannone sent me the following this time:

The Following parcel was shipped on 2015-9-9.and will be delivered by International Mail *

Order #: 6181931
Ship To: CHEUK SAN LAW
Country: HONG_KONG
ShipVia: International Mail *
Ship Date: 2015-9-9

Parcel #: 1 of 1
19518 (Click To Track) Item # Qty Shipped Description
LWN-HNS-FT-90 1 HNS Free 14 day Trial (90ct Bottle)
LWN-HNS-INS1 1 Heal n Soothe Info Packet
LWN-TYC 1 Thank You Post Card

*-International mail is shipped via an expediter called FedEx FIMS, which is a service from FedEX that ties in with your regional post office.

...

PLEASE NOTE the two 5 digits number with the (Click to track) in Heather Cannone's messages, ie 18120, 19518. I checked with FedEx and FedEx staff tells me all their tracking numbers are 12 digits whether it is local or international. I checked with HongKong Post (The one and only postal service in Hong Kong), they do not at all have any postal arrangement with FedEx.

So I am really wondering if the company has actually shipped the second bottle at all. I kept asking for proof whether the bottle has arrived in Hong Kong, but they were never able to provide it.

In terms of resolution, I hope that either:
1. they refund the postage and handling cost to me which was US$19.95, or
2. they manage to give me the second bottle of Heal n Soothe

My account's login name with the company is my email address.
If you need the actual email communications, I can send them to you. I have kept all of them from the beginning till now.

Ordered "free" shipment, then responded to an email (three times) telling them not to send more. They did anyway and charged my credit card. When I complained, they claim that their emails are "no reply" even though it doesn't say that anywhere on the email. Refuse to refund money. Not a nice company.

I had awful back pain and my doctor advised me to buy from the website www.losethebackpain.com. I placed the order 5 weeks ago already, but the company kept silence within these days. After 3 weeks the seller emailed me and excused, but he told that my order was out of stock. I waited another 3 weeks, but now I have understood that the company fooled me and they were interested only in money.

I had terrible back pain and decided to contact the company www.losethebackpain.com. They advised me the best medicine and told how to use the medicine, but after couple of weeks I haven’t seen any changes. I called to the company and the rep told me to buy the second pack of the medicine. I bought the second package, but I didn’t see any result. I was shocked and stopped to buy from them.

I was doubed billed for an item I ordered too but they simply ignored my request for this refund until I kept chasing and emailing them.

However my orders below never arrive. When I asked for a refund many many many many times, they told me they would only rlefund me when the products arrive at my place and I reject them. However it is quite clear by now that the items are never going to arrive since it is already Dec. How can a product take sooooooooooo long to arrive. I always order things from America and they arrive at most 2 weeks. I checked the track numbers given for these orders but they don't work at all. This is clearly a scam. These are my orders that never arrive and I am from Singapore:

#5077852 Ship Date 10 Sep 2014 Super Joint Support
#5155791 Ship Date 7 Oct 2014 Heal N Sooth

I am considering going to my local newspaper and police to warn people about this if they still ignore me. Can anyone tell me how I can warn people in America not to be cheated by this company? Urgent please

I read a promotional article on the Internet issued by The Healthy Back Institute regarding an Inversion Table that was supposed to remedy back problems. It came with a 30 day money back guarantee. I ordered the Table and paid $30.00 to have it shipped to me. When it arrived, I noticed it had a clear statement that one must have someone else in attendance when a person is using the table. This key information was not in any promotional material I received and if it was I would not have ordered it because I do not have anyone who could stand by me every time I wanted to use it. I shipped it back and received a refund of the cost of the table. It cost me $70 to ship it back and with the $30.00 I paid them to ship it to me I am out of pocket $100.00. They advertized another Inversion Table that was totally different from the original one I received and would not require someone to be at my side when I used it. I asked them to deduct the $100.00 I paid for shipping and I would buy the second product. They informed me they would not do that. I would not buy another product from The Healthy Back Institute because they should stand behind what they are selling and if they omitted key information that should have been included in their promotional material then they should absorb the cost.

I ordered one bottle of Heal-n-Soothe (1 month's supply). I tried it for 2-3 weeks but realized it was interfering with my sleep (as soon as I stopped taking it, I didn't have any trouble sleeping). I called to get a refund (as it promises on their website). First I was told that I was one day past the 30-day refund period; the young man on the phone was SO SORRY but they couldn't change the policy. Then when I argued that it was in fact the 30th day, he said it had to be mailed back to them within the 30 days. When I said I didn't see anything on the website or in my order email about such a policy, he came back and told me they don't do refunds for opened bottles! Despite my asking him repeatedly to show me where on the website it mentions any of these pesky details, he was unable to pinpoint where, just kept saying it's on the website.

I went to their website and one of the inversion tables (the Teeter Hangups EP950) was listed for $299, and when I got to checkout I was being charged $399. I double, and even triple checked the price listed on the site and found that I was being overcharged by $100 (there was a less expensive Teeter hangups EP550 that was supposed to be listed at this price I later found out, but it was error on their website). So I called customer service and they told me to send an e-mail with a screen shot picture and I do that, and they say that they didn't get the e-mail. So now they tell me to go fax them a copy of the page, and so I go to my local library and print off the webpage and pay $3.80 to fax them a copy of the webpage (that has now been pulled up on two different computers) AND THEN THEY SAY THEY DIDN"T GET THE FAX! Well mysteriously the fax didn't go to the office I sent it to, it magically was rec'd at the bigger office they indicated... Weird... So the next day I get a call and the rep, Diany, asked me for the URL- which was so long the last 6 characters were left off of the page along the bottom- and at the time I was away from home so the next morning I called back, as they requested of me, to read them off the URL and just as I pulled up the screen on my computer the Customer Service Rep I was speaking with, think her name was Gabby, tells me that the site does not exsist... and I guess now since my e-mail, my fax, and the website does not exsist they would not honor my bunch of lies about the "phony website"! I talked to three girls there at the [protected] # by the names of Diany, Heather and lastly Gabby and I am very bothered by the way they handled me, I am an honest person and I was made out to be a liar. BEWARE OF THIS SITE, CUSTOMER SERVICE DOES NOT WORK ON BEHALF OF THEIR CUSTOMERS, THEY HANDLE BUSINESS IN A WAY THAT ONLY BENEFITS THE COMPANY!

I accepted an offer for a free book from the Healthy Back Institute. I was asked to give my credit for shipping costs. I later found out that I had been charged $19.95 (3 months in a row) for their newsletter. I did not want there newsletter, and had not read it. It just came in the mail and I thought it was junk mail. When I asked to be refunded the charge, they said they had sent me an email (which I never read-thought it was spam). Because I didn't tell them I didn't want their newsletter, they sent it and I had to pay for it. They never did refund me my money. I feel they fraudulently used my credit card (charged it without my permission) and the online offer for a free book was only a method of getting my credit card number. Their customer service representatives, including the supervisor, were very unresponsive.

I bought a Nubax ($300 plus $20 nonrefundable shipping) from HBI, which was defective. They sent replacement parts, which didn't work, and then sent a full replacement, which had the same defect. Since I couldn't assemble the product to try it out, I returned it for a product refund and requested a refund on shipping because I never received a useable product. (In addition to the original $20 shipping, I paid $50 to return the product.) I received no reply. It took several phone calls and e-mails to get any kind of response, and 5-plus months after I ordered the product, I have not gotten a simple yes or no to my refund request.
Contact with customer service is mainly by e-mail. The people who answer the phone have limited authority to do anything.
Anyone interested in a Nubax would do better ordering it from Amazon, where shipping and returns are free.

I bought a book about a new technique for eliminating back pain. I charged the book on my credit card. I realized (3 months later) that I have been charged every month $19.95. When I called the company, they told me I checked the box for a free newsletter.

Which I am sure I did not check any box, as I never do as a matter of fact. The free newsletter being free only the first month, then they charge you a whopping $19.95/month automatically. That information they claim is there, but I know that I am extremely careful with these things, and I did not see that information anywhere (since I did not click for any options).

They said they would reimburse me for the current month, but not for the previous two. I insisted but they refused. This is clearly a scam. I never requested a newsletter, and certainly not at $19.95/month. They need to be stopped. And by the way, I never received any newsletter.

Twice on 06 Dec., 2010- gave personal info. in order to receive a free book ; The 7-Day Back Pain Cure for a donation from my cr. card of $$5.95 for shipping. And twice; after I hit the CLICK HERE TO PLACE YOUR ORDER BUTTON- everything "conveniently disappeared...
I would imagine No BOOK but now they have my personal info.!

Hi,

I wanted to buy 3 bottles of Heal N Soothe from the Healthy Back Institue. I previously purchased the LosetheBackpain program and Heal N Soothe as well. This time as I used another debit card my payments were declined as it did not match with the one they kept in their records. This is quite unusual and I wasn't happy about it but I added my debit card details anyway on the company's website. I tried to pay again but my payment was declined. I attempted to complete this 1 payment for USD 158.00 several times. It was declined each time. I have made several payments with the same card in severwal countries in Europe and the card is fine. I noticed that around EUR 450.00 is on hold on my account. Each time my payment failed the USD 158.00 was put on hold on my account. I asssume that is 4 payments. I spoke with my Bank, I also spoke with VISA and they confirmed that because the payments (which is actually 1 payment but they tried to apply it 4 times) never left my account only the reatiler The Healthy Back Institute can release this. I was in contact with 4 operator they all told me different things. They all wanted me to call them on a 1800 number which is only available in the USA. It never occured them to call me even after I requested them. One lady told me that she can release the 2 payments which are on hold. That is USD 158.00 multiplied with 2 which is USD 316.oo However that is about EUR 200.00 and my Bank confirmed that I have EUR 450.00 on hold for the Healthy Back Institue. I explained it to the operators but they did not even try to explain it to me. After the lady confirmed that she can release the payments which could take SEVEN ?! days. I received an email from a guy names Wes that they have absolutely nothing to do with it and I need to talk to VISA. VISA confirmed that as the payments have not left the account they cannot investigate this and they cannot do anything about it, only the retailer can release the payments. This has become a nightmare. I spent a lot of time and money on this. I can't use my EUR 450.00 and I cannot but the Heal N Soothe pills whic is a great product though. In my opinion the company should have realised that I tried to make 1 payment for a 100 Euro. There is no reason for them to hold 450.00 Euro on my account. They also should figure out the why their system cannot accept my debit card which is accepted everywhere else. They also need to improve their customer service as they are not helping me to buy their own product and they have not made any effort to rescue their relationship with their so called 'valued customer' I am utterly diappointed and angry.

Laszlo Nagy

I responded to an offer from Rob Poulos's Fat Burning Furnace newsletter by Zero to Hero Fitness.com for a 'FREE' copy of the book 'The 7-Day Back Pain Cure' by Jesse Cannone. I did not subscribe to the newsletter, in actual fact I unsubscribed to the 'Free Trial' newsletter several days before the 30 day trial period was up. As a result they have stoped sending the newsletter via email, but began sending it via post and charging my credit card accordingly without permission!

The first charge appeared on my credit card statement on 28/2/10 being for a transaction of US $11.95 (Aus 13.72) on 25/2/10 for the shipping of the 'FREE' book. The second charge was on 31/3/10 for US $24.95 (AUS 28.11), transaction on 27/3/10. Then there was another on 30/4/10 for US $24.95 (AUS 27.80), transaction on 27/4/10. There was also another at end of May. I will be going to bank tomorrow to fill in form to block any more payments! Additionally I would like them to refund the unauthorised payments on my credit card immediately.

I would have responded much quicker, however, I don't actually have a credit card and was using my mums card. I have received no receipts or invoices - tho I checked their website today and tried to sign in. I didn’t even know I had an account; there was no mention of this in any correspondence with them. Once my password was reset, I could see the invoices listing all the payments charged. I tried to remove the credit card details to no avail! I have only received 2 newsletters, but have been charged for 3 as well. Makes the 'FREE' book very expensive!

I have attached correspondence with the HEALTHY BACK INSTITUTE customer service department to the email I sent them which confirms when I unsubscribed. I did this via their email contact service as I live in Australia and it is not feasible for me to call their office.

If the unauthorised payments are not refunded I will look at taking further action.

They offer a free book, just pay shipping. WATCH OUT. If you order it they charge the shipping charge and then start this 19.95 a month charge for a tiny newsletter. They saidIi agreed to that! The say they will cancel future charges but wont go back and refund their unauthorized billings they made. I went back to website www.losethebackpain.com refilled in an order and it didnt say anything about agreeing to this charge.

They also go by LIVE PAIN FREE, the title of newsletter and webiste is www.losethebackpain.com

CAREFUL...RUN! Just yet another scam.

I bought a book about a new technique for eliminating backpain. I charged the book on my credit card. I realized (3 months later) that I have been charged everymonth $19.95. When I called the company, they told me I checked the box for a "free" newsletter -- which I am sure I did not check any box, as I never do as a matter of fact -- the free newsletter being "free" only the first month, then they charge you a whopping $19.95/month automatically. That information they claim is there, but I know that I am extremely careful with these things, and I did not see that information anywhere (since I did not click for any options). They said they would reimburse me for the current month, but not for the previous two. I insisted but they refused. This is clearly a SCAM. I never requested a newsletter, and certainly not at $19.95/month! They need to be stopped. And by the way, I NEVER received any newsletter!

I felt my lower back was going to twist off, and I would break in half, it hurt so much after sleeping on memory foam for 6 months. I was allowed to exchange it for a latex and poly foam bed, it is no better, I now ache in my shoulders, hips, sides, front and back. Ugh! They will not take it back, it was three days when I became aware and made them aware of the problems. They took over $3300.00 of my money, I cannot sleep, I feel cheated! I am angry!