Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Hayneedle Logo

Hayneedle Customer Care Service

Hayneedle, Inc.

9394 West Dodge Road, Suite 300
United States - 68114-3319

Customer Support Phone Numbers

Work days:
Mon8:00 AM - 11:00 PM
Tue8:00 AM - 11:00 PM
Wed8:00 AM - 11:00 PM
Thu8:00 AM - 11:00 PM
Fri8:00 AM - 11:00 PM
Sat9:00 AM - 6:00 PM
Sun9:00 AM - 6:00 PM

Hayneedle Complaints & Reviews

HayNeedle / Very upset

Mrs J Archer on Sep 19, 2017
This is the worst company of all times. They let their customers down and never stand behind their product, which is really sad. When you order online you don't expect to be treated that way. They are thieves. I noticed they charged me several times and I don't know for what. I waited for...

HayNeedle / customer service or lack thereof

Alias Alias on Jul 7, 2017
I called Hayneedle within 8 minutes of placing my order. I wanted to change the delivery address. I was told there was nothing they could do it was already processed. I never had an issue like this before with any company on or off line. I spoke to three or four people each one wa...

HayNeedle / patio umbrella - order no 6589472478918

Janak Desai on May 19, 2017
I ordered a patio umbrella on Hayneedle ahead of the summer sun hitting us. When summer did arrive I decided to open the new umbrella when we had guests over. To my utter surprise, I found a rope hammock!! I called Hayneedle and was asked to return the hammock and a sales effort to sell me...

HayNeedle / They billed me twice

kanari00990 on Feb 6, 2017
I ordered a chair from this store and they billed me twice for the same order. I contacted HayNeedle right away and they claimed that they did not do anything and that everything I said was just a lie! I told them that I can get all the necessary proofs from my bank and they said that they...

HayNeedle / I'm very disappointed with Hayneedle

Bissk873 on Nov 21, 2016
I have purchased set of table and chairs from www.hayneedle.com. I received my order in a timely manner and everything seemed fine but then I noticed that one chair was defective. I contacted customer service and they said that they can't replace only one chair. They said that I need to...

HayNeedle / Can't return

Joseph on Jun 21, 2016
I received my order and was not happy about it. It looked nothing like I expected so I contacted Hayneedle customer service and asked if it was possible to return it and get a refund and the answer was yes. So I asked for a return label and they said that'll get one. Days passed and there wa...

HayNeedle / Do not trust Hayneedle!

QuardaNN44 on Jun 9, 2016
When I ordered their site showed that my order was in stock, but after I paid for it they contacted me and said that my chair set was not available. So I decided to cancel my order and buy from another site. When I asked for a refund they said that they can't give me my money back and said...

HayNeedle / Hayneedle does not care about customers

Sammy on Jun 8, 2016
Ordered from Hayneedle over a month ago and after I paid I heard nothing from them! I don't have a tracking number because no one bothered to give me one and I can't contact customer service to cancel my order. I want my money back so I could order from another company. Emailed Hayneedle...

HayNeedle / Do not buy from Hayneedle

Jimbo on May 30, 2016
Ordered several items from Hayneedle and paid some extra money because I needed the items as soon as possible. They delivered my items in two days. But then I found out that some pieces were missing and I immediately contacted customer service and explained what happened. Then they said...

HayNeedle / Fraudulent disgusting company!

Darren Lipp9 on Feb 12, 2016
I purchased two products from Hayneedle back in December. Those item were supposed to be Christmas gifts. I received my order in reasonable time, but I was extremely disappointed with the quality. I went to their website and checked the return policy that stated that returns/exchanges are...

HayNeedle / Still have not received reimbursement

Reviewer40144 on Dec 1, 2015
i bought a toy and cancelled it within 10 minutes of buying . I spoke with customer service who sent the request to the company to cancel. I called back a couple hours later to see if it was cancelled yet as i had not received a call back. The assured me that a request was sent and i would...

Hayneedle.com / Live chat agent didn't help me and no support from them at all

Stanton on Sep 14, 2014
My mother ordered dining table and chairs from the website www.hayneedle.com. After 4 days I got email from them that my order was cancelled. WTF? I contacted the live chat agent, but he wasn’t interested in my problem. He didn’t offer any solution or anything else. Total scam...

Hayneedle.com / Order canceled

UserNeedle on Mar 13, 2013
Ordered a coffee table listed as 'in stock' on the website. After a week, and after the charging my CC hayneedle.com canceled the order without explanation. At least they canceled the charge as well. However, this is not how a serious business operates. I won't be shopping from them again.

Hayneedle.com / I wish I would have read this before my purchase from Hayneedle

Dibikes on Jan 24, 2013
I wish I would have read this before my purchase from Hayneedle. I purchased a desk/loft/bed combo in mid-November. I was contacted about a week later via e-mail that they were canceling my order because they could not fulfill it. I called and confirmed this and purchased this item...

Hayneedle.com / I don't think I will buy from them again

Yarhove on Jan 9, 2013
Ordered curtain panels and glass pitchers from the site. The curtains did arrive in a timely fashion and shipping was fine. I did encounter some problems with this company and I don't think I will buy from them again. 1. I was never told that the pitchers would took an extra 2 weeks to...

Hayneedle.com / I will never order from this site again

Tiores on Jan 4, 2013
I ordered an item on 12/18 and was told it would be here before christmas. 12/26 and no item so I sent an email and was informed that it would send out the next day and be here 1/2. Guess what? it's 1/2 and no item but, I did receive an email saying it is delayed and won't be...

Hayneedle.com / This has been an absolutely awful experience

Arione on Jan 3, 2013
I ordered a product shipped to my father as a Christmas present, delivery date 12/12. When I visit over the holidays I find that the item never arrived! Apparently my order was canceled due to inventory issues and I was never informed. Hayneedle was unable to even send me an email...

Hayneedle.com / Worst company EVER! EVER

Comire on Dec 19, 2012
Worst company EVER! EVER! I purchased a $1, 900+ Shufflboard for my employees to enjoy at work. It was supposed to ship within just a few days but after nearly three weeks of delays, they finally placed it in "backorder" status. So I cancelled the order with them over the phone. They...

Hayneedle.com / I wouldn't recommend buying from this site unless you want to get ripped off

Pothem on Nov 30, 2012
I ordered 2 wardrobes and according to the UPS lost them. As a result of this they went ahead an caceled the order. My husband went ahead and place a second order since the firt one was lost and canceled. A week later we get the first shipment (the canceled one) and when we called to...

Hayneedle.com / This company is disgustingly shady

Peretaske on Aug 17, 2012
Please stay away from these crooks!!! I ordered something, it never arrived... I called 2 weeks later to check on it and they claimed my bank declined the transaction. I asked why no one ever called me about it. They couldn't explain. This company is disgustingly shady. Their "supervisor" basically told me to shove it. BUYER! BEWARE!!

Contact Us

Reply to