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Hayneedle Customer Care Service

Hayneedle, Inc.

9394 West Dodge Road, Suite 300
United States - 68114-3319

Customer Support Phone Numbers

Work days:
Mon8:00 AM - 11:00 PM
Tue8:00 AM - 11:00 PM
Wed8:00 AM - 11:00 PM
Thu8:00 AM - 11:00 PM
Fri8:00 AM - 11:00 PM
Sat9:00 AM - 6:00 PM
Sun9:00 AM - 6:00 PM

Hayneedle Complaints & Reviews

HayNeedle / They billed me twice

kanari00990 on Feb 6, 2017
I ordered a chair from this store and they billed me twice for the same order. I contacted HayNeedle right away and they claimed that they did not do anything and that everything I said was just a lie! I told them that I can get all the necessary proofs from my bank and they said that they...

HayNeedle / I'm very disappointed with Hayneedle

Bissk873 on Nov 21, 2016
I have purchased set of table and chairs from www.hayneedle.com. I received my order in a timely manner and everything seemed fine but then I noticed that one chair was defective. I contacted customer service and they said that they can't replace only one chair. They said that I need to...

HayNeedle / Can't return

Joseph on Jun 21, 2016
I received my order and was not happy about it. It looked nothing like I expected so I contacted Hayneedle customer service and asked if it was possible to return it and get a refund and the answer was yes. So I asked for a return label and they said that'll get one. Days passed and there wa...

HayNeedle / Do not trust Hayneedle!

QuardaNN44 on Jun 9, 2016
When I ordered their site showed that my order was in stock, but after I paid for it they contacted me and said that my chair set was not available. So I decided to cancel my order and buy from another site. When I asked for a refund they said that they can't give me my money back and said...

HayNeedle / Hayneedle does not care about customers

Sammy on Jun 8, 2016
Ordered from Hayneedle over a month ago and after I paid I heard nothing from them! I don't have a tracking number because no one bothered to give me one and I can't contact customer service to cancel my order. I want my money back so I could order from another company. Emailed Hayneedle...

HayNeedle / Do not buy from Hayneedle

Jimbo on May 30, 2016
Ordered several items from Hayneedle and paid some extra money because I needed the items as soon as possible. They delivered my items in two days. But then I found out that some pieces were missing and I immediately contacted customer service and explained what happened. Then they said...

HayNeedle / Fraudulent disgusting company!

Darren Lipp9 on Feb 12, 2016
I purchased two products from Hayneedle back in December. Those item were supposed to be Christmas gifts. I received my order in reasonable time, but I was extremely disappointed with the quality. I went to their website and checked the return policy that stated that returns/exchanges are...

HayNeedle / Still have not received reimbursement

Reviewer40144 on Dec 1, 2015
i bought a toy and cancelled it within 10 minutes of buying . I spoke with customer service who sent the request to the company to cancel. I called back a couple hours later to see if it was cancelled yet as i had not received a call back. The assured me that a request was sent and i would...

Hayneedle.com / Live chat agent didn't help me and no support from them at all

Stanton on Sep 14, 2014
My mother ordered dining table and chairs from the website www.hayneedle.com. After 4 days I got email from them that my order was cancelled. WTF? I contacted the live chat agent, but he wasn’t interested in my problem. He didn’t offer any solution or anything else. Total scam...

Hayneedle.com / Order canceled

UserNeedle on Mar 13, 2013
Ordered a coffee table listed as 'in stock' on the website. After a week, and after the charging my CC hayneedle.com canceled the order without explanation. At least they canceled the charge as well. However, this is not how a serious business operates. I won't be shopping from them again.

Hayneedle.com / I wish I would have read this before my purchase from Hayneedle

Dibikes on Jan 24, 2013
I wish I would have read this before my purchase from Hayneedle. I purchased a desk/loft/bed combo in mid-November. I was contacted about a week later via e-mail that they were canceling my order because they could not fulfill it. I called and confirmed this and purchased this item...

Hayneedle.com / I don't think I will buy from them again

Yarhove on Jan 9, 2013
Ordered curtain panels and glass pitchers from the site. The curtains did arrive in a timely fashion and shipping was fine. I did encounter some problems with this company and I don't think I will buy from them again. 1. I was never told that the pitchers would took an extra 2 weeks to...

Hayneedle.com / I will never order from this site again

Tiores on Jan 4, 2013
I ordered an item on 12/18 and was told it would be here before christmas. 12/26 and no item so I sent an email and was informed that it would send out the next day and be here 1/2. Guess what? it's 1/2 and no item but, I did receive an email saying it is delayed and won't be...

Hayneedle.com / This has been an absolutely awful experience

Arione on Jan 3, 2013
I ordered a product shipped to my father as a Christmas present, delivery date 12/12. When I visit over the holidays I find that the item never arrived! Apparently my order was canceled due to inventory issues and I was never informed. Hayneedle was unable to even send me an email...

Hayneedle.com / Worst company EVER! EVER

Comire on Dec 19, 2012
Worst company EVER! EVER! I purchased a $1, 900+ Shufflboard for my employees to enjoy at work. It was supposed to ship within just a few days but after nearly three weeks of delays, they finally placed it in "backorder" status. So I cancelled the order with them over the phone. They...

Hayneedle.com / I wouldn't recommend buying from this site unless you want to get ripped off

Pothem on Nov 30, 2012
I ordered 2 wardrobes and according to the UPS lost them. As a result of this they went ahead an caceled the order. My husband went ahead and place a second order since the firt one was lost and canceled. A week later we get the first shipment (the canceled one) and when we called to...

Hayneedle.com / This company is disgustingly shady

Peretaske on Aug 17, 2012
Please stay away from these crooks!!! I ordered something, it never arrived... I called 2 weeks later to check on it and they claimed my bank declined the transaction. I asked why no one ever called me about it. They couldn't explain. This company is disgustingly shady. Their "supervisor" basically told me to shove it. BUYER! BEWARE!!

Hayneedle.com / This company needs to be taken to small claims court for my case

Tiaomare on Jun 26, 2012
I ordered a $375 outdoor 2 person orbital lounger (one of two) in April. This past Saturday I was sitting in it with my daughter when we heard a loud snap and then the chair fell about 4 inches lower. We jumped up and saw the the large ball joint that supports the chair had broken in half...

Hayneedle.com / One big joke of a company

Haomy on May 15, 2012
ONE BIG JOKE OF A COMPANY. Their supplier was trying to go around them for the order. They took my order and after 3.5 months I finally canceled. When I canceled and bought the bed from another supplier, they wrote me back that said they have it. BIG JOKE ON ME.

Hayneedle.com / I will NEVER order from them again

Afdole on May 1, 2012
Ordered binoculars for a Christmas gift in the middle of December. Was not advised that the product was on backorder prior to purchase which I found deceiving. Was told that the product would be in shortly after Christmas. Continued to follow up every few weeks (they never reached out to...

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