The complaint has been investigated and
resolved to the customer's satisfactionResolved Harvey Norman — bad customer service
resolved to the customer's satisfaction
I have always thought you company was good and that there was many variety of electronics to choose from.But now, my aspect of Harvey Norman is so different.
Im A.k (By the way, I am a student) and have deposited some money for a Headphone from Harvey Norman outlet in Hougang on the 23 Sep around 2 pm .
A few days before, I had went into that outlet (with my friend) to check if the headphone I had wanted was available there as I had brought my computer there before too.To my excitement, THE model of the heaphone was there.Only I din't want that colour.
Thus, like what other customers will do, I went to ask one of the two people at the cashier if other colours of that headphone was available since they were the closest Harvey Norman staff to me.Instead, that staff, turned around, gave me that "Go away I am chatting to my colleague" or "why should I bother about you because you are a student and you probably dont have money to buy anything there. " face. She then replied with a Firm "NO". I then politely ask her if she could please check it again.Again, without doing anything, she gave me another annoyed -like "NO".It was so rude.
Oh please, she did not even ask any of her colleagues and did not even check (using the computer) I felt annoyed and walked out unhappily .
On Sep 23, the day that I had deposited my money, I went to the Harvey Norman Outlet again . Ignoring the bad service. Again, that lady staff was sitting there with her colleague .When she saw me, she, using her index fingers, RUDLY POINTING AT ME, WHISPERING SOMETHING TO HER COLLEAGUE ALL THE WAY FROM THE TIME WHERE SHE HAD SEEN ME TILL I TAKING THE HEADPHONE MODEL OUT.DISGUSTED, but I pretended I did not see it. I took the model, ask another Harvey Norman lady Staff (DEFINITELY not from the cashier).She was very polite and answer all my questions.She convinced me to buy the headphone, although the colour I wanted wasn't sold there (But she did ask her staffs, probably sales people and checked on the computer).
I then pass the money to my friend, asking her to help me pay at the cashier as I did not want to even look at the rude lady.
After I had paid my deposit and left the outlet, I ask my friend if was she STARING at me even though I wasn't even the one at the cashier paying .I thought so as I had caught a gimps of her staring at me.My friend told me she saw that and had wanted to tell me about it.
Such a bad service.Harvey Norman should do something about it.I had never seen such a stereotyping disrespectful rude lady before.I am the customer and not the other way round.Plus, I did not offend her.Why is she treating me like this? I am not some freak and i am there to BUY the product.
Im prefer to remain anonymous, I left you my email and taking this matter to Harvey Norman hoping that I will get an answer and what you going to do about it.This is my last straw . I would prefer not ever want to see or to speak to that staff again.If she is still going to be so high and mighty, and treating customers like that, Harvey Norman reputation will be tarnished sooner or later.
If nothing is to be done about it, this will be my last time entering ANY Harvey Norman Outlet and I would NOT recommend anyone to buy products from Harvey Norman again.
The complaint has been investigated and resolved to the customer's satisfaction.
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