Hair Cuttery — lack of customer service
I have been a longtime client of this salon and have a regular stylist. However on 8-30-08 she was on maternity leave and I had another stylist who turned out to be ''the manager''. I had my usual touch-up and trim, I have shorter hair than most men and have a touch-up and trim every 3 weeks to keep it short. I have been paying the same price since I started having my hair touched up at this salon but this time I was charged a much higher price. When I questioned this the ''manager'' flipped out making me feel very, very uncomfortable in front of the other customers and stylists !! She even went so far as to pull out a price list and circle items and shove it in my direction telling me that when my stylist comes back from leave she will have a talk with her about prices, etc.I was totally humiliated !!! I still can not believe how she acted. I usually have my husbands hair cut there as well but I cut his hair myself so I didn't have to go back. On top of that there is no online way to contact the company about problems, you have to call a toll number and leave a message and they are supposed to call you back.