Home Building, Construction Hachette Partworks customer service live chat.

Hachette Partworks  -  customer service live chat.

Author of the complaint
12:21 pm EDT
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Hello, this morining i used the live chat to try and finally get some answers to why issue 26 of build the terminator hasnt been released as it was due 21/8/19...the staff member called lee was unhelpful, rude, and felt the need to lie directly to me claiming it is available to purchase directly from hatchette dispite the web site clearly stating OUT OF STOCK... Nobody at hatchette seems to have answers unless they are pre scripted..
There is no need for staff to be rude to customers who just want a simple answer to a simple question...

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Jan 28, 2020 5:55 am EST

Have made several attempts to pay my bill by phone but left on hold for a long while.nobody answering.cannot find where to pay on line.

Jan 28, 2020 5:52 am EST

Have been trying to get through to customer services a!I morning to pay an outstanding Bill but no joy.cannot find anywhere to pay on do I pay this.


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13 complaints
1 resolved 12 unresolved

Hachette Partworks contacts

(added by reviewer)
4th Floor, Jordan House, 47 Brunswick Place, United Kingdom