I sent a check for a tan jacket on 2/7/11 for the amount of $33.96 and they cashed my check on 2/16/11 but I have not received a jacket from them. when I try to check on the order they tell me they can't find a order for me. So where is my jacket and where is the money that I payed for the jacket???????????? which was taken out of my checking account???????????? I will not order from Haband again ever so they can keep their flyers I will throw them away and not even open them THANKS FOR TRYING TO HELP
I was charged unauthorized charges to my credit card that I did not authorize. These charges are for $14.95 each month, charged over a period of 5 months, a total of $74.75. I have emailed the Haband company to have these charges stopped and all money charged refunded to my credit card account. I don’t know what’s going on here and I don’t know about any membership from Haband that warrants these charges. I went to the Haband web site and there is nothing in my account that references any kind of membership fees. I see several complaints on http://www.complaintsboard.com/?search=hab%20perks about this problem with Haband as well. I have been doing business with Haband for a few years and did not expect this kind of dishonest behavior. This will cause me to not do business with Haband again if not corrected to my satisfaction and I will report this to the Better Business Bureau, if it hasn’t already been done. I have notified my bank and requested that the charges be refunded.
I HAVE BEEN CHARGED ON MY DISCOVER CARD $14.95, FOR SEVERAL MONTHS NOW WHETHER I ORDER OR NOT FOR HABAND...
Purchased items then Haband started with $1.95 intro and $14.95 monthly charge for Haband Perks - automatic bank deduction without our knowledge
Case Notes: i have placed 2 orders with haband. the first was on 11/24/10 order #[protected] and another on 12/2/10 order # [protected]. your company had no problem taking the money for these orders out of my bank. both orders have been paid for, problem is this orders are still listed as open, not closed and ready to ship! apparently nobody in customer service thinks i bought these for christmas. the first order is already 21 days and it still hasn't shipped so i have little faith the second order will. i sent 2 emails to customer service asking why they are still open, but they don't answer. there are so many online places to order, and it's plain haband doesn't want my business. i just have to beg to have my order shipped, and i won't. since your company has little regard for the customer, just put my money back in my account so i CAN USE MY MONEY WITH ANOTHER COMPANY! not only will i never shop haband but i'll let all my friends know about how haband takes your money then keeps your order open until someone decides to fill it and ship it! 9 days left until christmas and all the other places i shopped at on line filled the orders and shipped them right away. i am disabled and rarely can leave my home & i'm on a small fixed income and i need my money back now! because i have little hope your company will ship out my orders. so put the money back in my back asap. so i can finish my christmas shopping online!
Haband brands itself as a "conscientious family business serving over 5 million customers direct by US mail...
I ordered three dress shirts, two white & one sage about three or four weeks ago. They haven't been shipped. My best guess is that because on my last Discover statement I was charged $83.88 from "IC FREE SHIPPING". I phoned them to ask for details. They told me that I had ordered something with free shipping and so I was now a "member". They said if I didn't want to be a member they would credit my account. I told them to do that and they did credit me for $79. I also said I would have a 'crow to pick' with Haband. I was waiting to get the shirts to see if they would charge shipping or what. ---Still waiting. Before all this, I received a previous order from Haband and enclosed was a slip to be used for free shipping on my next order. It had a three digit code to be used. This missing order was phoned and the code was given. All seemed fine till I got that Discover state-
ment. I think I've been scammed
The company has been charging my account $14.95 per month that I did not authorize or desire. I have not used any services for this charge. Also, I have not been receiving the monthly statement.
The current balance on my account is $71.85, all of which is the unauthorized $14.95 per month and late charges. Please remove all charges and late fees from my account.
I have been trying to reach them to change a product that was back ordered & am unable to. I was on the phone at least 5 minutes yesterday & again today & when I pushed the number #3 for consumer inquiry, I was disconnected. Trying to reach them by internet, nothing happened when I put in my order number.
Harriet Myler, 2119 Beth St., Pocatello, Id. 83201 Phone [protected]. Order # 2621256
I ordered 2 pair of pants on 30 June 2010.. via phone...and then they tried to sell me a number of "OTHER...
October 10, 2010
Gentleman, this is in reference to a Haband! Mail purchase I made this past winter when I ordered three pair’s of ladies slacks.
After checking the merchandise I found them to be the wrong size and I had to return two pairs for exchange. A few days later when they came back I was charged with a shipping bill of $15.95. To this effect I sent a payment, and surprise, surprise the following month I was billed again when I received another statement requesting to send another $15.95 . Unfortunately I had forgotten the previous bill and I made the MISTAKE of sending this company another check.
Upon requesting a refund and their credit card cancelation my demands were ignored and adding insult to injury the monthly statement kept increasing each month, with penalties and non authorized charges--- which I refused to pay. This credit card Co. (Haband!) is located at P.O. Box 659707, San Antonio, TX [protected] .
I tried to connect with the Company Customer Service to no avail (there is none) only e-mail contact. I got the same results when calling their credit card at [protected]; I must have pressed the option 1 about 7 times till I gave up.
Those folks are running a scam that has to be stop by any means possible be it civil or criminal by the corresponding authorities. Therefore, I’m willing to pursue this matter by filing with the following departments:
USPS, BBB, CA Attorney General, NJ Consumer Affairs, Atlantic Co. Div Consumer Affairs, Same for the State of Texas division of consumer fraudulent activities, Federal Trade Commission and last but not list Internet posting and Class Action Suit by a National Law firm.
This experience has turned very sour for me personally. I believe this Company knows how burdened the average citizen is with more pressing problems and take advantage of their weakness by fraudulently overcharging; fortunately for me I’m retired and I am vigilant to scams from fly by night operators.
Received charge from tlg autovantage on credit card statement for deceased. Called company and was advised the $169.99 charge was because she cashed a $9.75 check from haband in july 2009. I advised them that she was deceased and they will be reversing charge and eliminating any further billing. This is the 3rd time in a year haband has billed her.
To Whom It may concern:
I have been charged $14.95 for 2 months on my credit card. I did not want this. I want to be taken off this and I don't want it coming off my credit card anymore. Please take care of this problem for me. Please contact me at [protected]@verizon.net. I wll be waiting for your e-mail. Thank You!!!
This company has no "customer service" service. When an order was returned because I could not use the product, they charged my card for return postage, but did not credit my card with a refund. An email concerning a refund was not even accepted by them. How does such a company get an A+ rating with the BBB? That is a mystery.
Some months ago I signed up online to become a member of the Haband Perks Program. I just examined my bank...
Don't buy from this outfit.
I am convinced that their Customer (Non)Service people failed and never even graduated from Kindergarten...
I returned some items on July 8, and between July 18 and July 24 I asked them SEVEN times if they received the items because I have yet to see a reversal of charges on my credit card statement online. They gave me every other kind of information about refund policy, etc., EXCEPT to answer my simple question "DID YOU RECEIVE IT?".
Lastly I e-mailed them "if you people continue to refuse to answer my simple question after my SEVENTH request, I will file a dispute with my credit card company and will post a complaint on complaints.com. That was TWO days ago, and those dodo's have not even replied to this date...
charges of 14.95 for last several months on bank statement.
I have made no charges or purchases from haband.
Will lawyer be needed to collect these bogus charges ?
Be wary of the offer of "free shipping." If there is a "free gift" involved, the "free shipping" goes away and shipping charges will apply. They do not tell you about this. After 16 email exchanges, they finally said they would delete the "free" gift and would give free shipping. I, too, got hooked with the "perks" and I agree with another complaint that the fabric quality in the clothing is terrible. I'm done with them.
Haband is still sending out "customer service" letters with stamped signatures of Duke Habernickle; who according to DMnews http://www.dmnews.com/private-equity-group-catalog-holdings-buys-haband/article/93265/ left the company in 2006 after selling his shares to Catalog Holdings. I am in the process of trying to solve an issue for my 77 year old mother, who prepaid an order, was shipped items not ordered(and billed for them) and was not sent items she did order. "Habernickle's" March 30, 2010 letter promised to correct the problem, but the missing items still have not been sent. When my mother called their customer service, the rep hung up on her. Good business.
I ordered one of the hand embroidered sweaters. Although it took 2 months to receive it, I did receive a postcard telling me it waa back ordered and when it would be shipped. The problem is with the quality. By time I had the sweater on for 1/2 day, 5 stitches of the embroidery had come undone. Looking at the inside, there are embroidery thread trails all over, plus all embroidery threads are not tacked down.