CB Apparel H & M Hennes & Mauritz Complaints #2-21

H & M Hennes & Mauritz Reviews and Complaints

H & M Hennes & Mauritz review: Unresolved issue with expired gift cards – Terrible customer service

Marie Shevchenko of US

Jul 17, 2026 2:41 pm UTC

Verified customer

Featured review

I am extremely disappointed with my experience regarding H&M gift cards. I have gift cards that are not yet a year old, yet the system claims they have expired ("Deze giftcard is verlopen").
I have made numerous attempts to resolve this, but the service has been appalling:
I have emailed customer support twice with no response.
My messages to H&M via Instagram have been completely ignored.
I have called the customer service line three times. Each time, I was met with rude and unprofessional staff who seemed completely unhelpful. Every call resulted in me being left on hold for 10-15 minutes until the line was automatically disconnected.
As a result, I have effectively lost my money due to a technical error on H&M's side and a total lack of support. This is unacceptable. I am seeking a prompt resolution and a refund for the balance of these cards.

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H & M Hennes & Mauritz Contacts

H & M Hennes & Mauritz phone numbers

+1 (855) 466-7467

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United States

+1 (855) 272-7007

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Canada

1800 828 002

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Australia

8800 500 7800

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Russia

+1 (800) 200-4055

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India

1800 818 022

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Malaysia

1800 1110 2305

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Philippines

+46 87 965 500

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Sweden

+44 344 736 9000

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United Kingdom

+353 15 255 777

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Ireland

+64 800 406 700

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New Zealand

+43 800 665 590

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Austria

+32 80 026 880

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Belgium

+45 70 212 200

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Denmark

+33 805 088 888

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France

+49 800 665 5900

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Germany

+39 800 599 155

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Italy

+31 900 1988

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Netherlands

+47 63 870 000

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Norway

+351 800 780 330

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Portugal

+34 800 000 444

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Spain

+41 800 665 590

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Switzerland

+90 850 390 2900

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Turkey

+86 400 821 5500

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China

+852 800 906 312

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Confidence score

Hong Kong

+81 120 866 201

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Japan

+65 800 852 6099

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Singapore

+27 860 690 707

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100%
Confidence score

South Africa

+82 808 220 220

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Confidence score

South Korea

+886 809 099 877

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Taiwan

+66 20 309 777

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Thailand

+84 286 287 5147

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Vietnam

8554667467

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More phone numbers

H & M Hennes & Mauritz emails

info@hm.com

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Confidence score: 100%

Support

H & M Hennes & Mauritz address

Mäster Samuelsgatan 46A, Stockholm, 10638, Sweden

H & M Hennes & Mauritz social media
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Oct 15, 2026
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