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CB Apparel H & M Hennes & Mauritz Complaints #2-21
H & M Hennes & Mauritz

H & M Hennes & Mauritz review: Unresolved issue with expired gift cards – Terrible customer service

M
Author of the review
2:41 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

​I am extremely disappointed with my experience regarding H&M gift cards. I have gift cards that are not yet a year old, yet the system claims they have expired ("Deze giftcard is verlopen").
​I have made numerous attempts to resolve this, but the service has been appalling:
​I have emailed customer support twice with no response.
​My messages to H&M via Instagram have been completely ignored.
​I have called the customer service line three times. Each time, I was met with rude and unprofessional staff who seemed completely unhelpful. Every call resulted in me being left on hold for 10-15 minutes until the line was automatically disconnected.
​As a result, I have effectively lost my money due to a technical error on H&M's side and a total lack of support. This is unacceptable. I am seeking a prompt resolution and a refund for the balance of these cards.

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  1. H & M Hennes & Mauritz Contacts

  2. H & M Hennes & Mauritz phone numbers
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    Vietnam
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  3. H & M Hennes & Mauritz emails
  4. H & M Hennes & Mauritz address
    Mäster Samuelsgatan 46A, Stockholm, 10638, Sweden
  5. H & M Hennes & Mauritz social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 21, 2026
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H & M Hennes & Mauritz Category
H & M Hennes & Mauritz is ranked 1 among 138 companies in the Apparel category
#01 H & M Hennes & Mauritz H & M Hennes & Mauritz #02 Ajio Ajio #03 Uniqlo Uniqlo #04 MandM Direct MandM Direct #05 Abercrombie & Fitch Stores Abercrombie & Fitch Stores
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