CB Apparel H & M Hennes & Mauritz Complaints #2-21

H & M Hennes & Mauritz Reviews and Complaints

H & M Hennes & Mauritz review: Display stock

TrevorLi of AT

May 18, 2026 3:56 pm UTC

Verified customer

Featured review

I recently visited three separate H&M stores, in Trieste, Bari and Vienna, where a shirt displayed on a mannequin was not available on the racks. During a visit on 18 May 2026 to the Lugner City store in Vienna I enquired about purchasing the shirt being worn by the mannequin as it was the size I was looking for. I was advised that the display stock was not for sale. When I asked to speak to the manager, the assistant went away for several minutes and returned to advise that the manager would not speak to me. Why do stores display stock that is not available for sale, and why can't customers purchase display stock?

Desired outcome: Clarification of company policy

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Resolved

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H & M Hennes & Mauritz - sold me a damaged item with no inside tag and won't let me return it 2

H & M Hennes & Mauritz - bad customer service 4

H & M Hennes & Mauritz - terrible customer service 13

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Resolved

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Resolved

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H & M Hennes & Mauritz Contacts

H & M Hennes & Mauritz phone numbers

+1 (855) 466-7467

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United States

+1 (855) 272-7007

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Canada

1800 828 002

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Australia

8800 500 7800

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Russia

+1 (800) 200-4055

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India

1800 818 022

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Malaysia

1800 1110 2305

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Philippines

+46 87 965 500

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Sweden

+44 344 736 9000

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United Kingdom

+353 15 255 777

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Ireland

+64 800 406 700

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New Zealand

+43 800 665 590

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Austria

+32 80 026 880

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Belgium

+45 70 212 200

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Denmark

+33 805 088 888

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France

+49 800 665 5900

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Germany

+39 800 599 155

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Italy

+31 900 1988

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Netherlands

+47 63 870 000

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Norway

+351 800 780 330

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Portugal

+34 800 000 444

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Spain

+41 800 665 590

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Switzerland

+90 850 390 2900

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Turkey

+86 400 821 5500

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China

+852 800 906 312

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Hong Kong

+81 120 866 201

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Japan

+65 800 852 6099

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Singapore

+27 860 690 707

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South Africa

+82 808 220 220

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South Korea

+886 809 099 877

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Taiwan

+66 20 309 777

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Thailand

+84 286 287 5147

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Vietnam

8554667467

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H & M Hennes & Mauritz emails

info@hm.com

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Support

H & M Hennes & Mauritz address

Mäster Samuelsgatan 46A, Stockholm, 10638, Sweden

H & M Hennes & Mauritz social media
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Oct 15, 2026
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