GuitarZoom’s earns a 3.2-star rating from 0 reviews and 6 complaints, showing that the majority of guitar students are somewhat satisfied with learning materials.
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Replied
Golden ticket scam
Been a week dealing with this company
4 emails
2 post on FB guitar zoom under admin posts
Called. Message we are busy all i wanted was to start beginner lessons in my spare time
This company is more of a headache then anything else. Bi feel sorry for steve cause this will clearly be a scar on him
Look elsewhere for lessons
Going to my bank monday and filling fraud
Desired outcome: Money returned
This complaint has been resolved automatically due to user's inactivity.
I'm Jane from the customer service team at GuitarZoom.
I see that your issue has already been resolved by one of our colleagues.
If you have any more problems, please feel free to contact us through our support channels -
Email: support@GuitarZoom.com
Phone: +1 (901)466-8822
Chat: Click the chat button on the lower right side of the GuitarZoom website
Customer Support Hours - 9:00 AM - 5:00 PM Pacific, Monday through Friday
You may also directly fill out our website's contact form at https://guitarzoom.com/contact-us
Replied
unauthorized credit card charges unethical behaviour
on 4/15/21 i purchased an order by mistake #1543332 I wanted my money back but couldn't reach anyone either by phone or chat. then I was charged for two more orders that I didn't place - #1543334 and #1543337. when I tried to contact them I got the royal runaround. at the time I couldn't talk to a real person. everything was carried on buy computer. they said they had no record of my email or my password which was an outright lie. my records show that they were given to them. when I call the contact number anytime day or night the answer is that no one was available to take my call but leave my name phone number and email address and they will get back to me as soon as possible. t his has been going on for two days and I'm getting stressed out from all this. I'm 79 years old and live in a group home for people on various kinds of disabilities. We receive very little income and they have depleted my savings to just a very little. I hope that someone will do the right thing and refund my money. Thank You
Desired outcome: refund my money
The complaint has been investigated and resolved to the customer's satisfaction.
Your concern was already addressed but if you have questions to add, please do respond to our email or just give us a call.
Paid for ultimate chops builder and can not access the course
I placed an order online for Ultimate Chops Builder Order #1442111, for which I received an order confirmation email. I did not receive access to the course and still haven't. I created a customer request ticket ID#392488 and have not gotten a response. I also called the customer support phone number (which no one answers) left my contact information and have not heard back. I have purchased content in the past and was given access to the course right away. All I'm looking for is to use the course I paid for "Ultimate Chops Builder".
I am the one who wrote this review and the issue has been resolved. Thank you Guitar Zoom for resolving the issue.
Is GuitarZoom Legit?
GuitarZoom earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for GuitarZoom. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for guitarzoom.com can be seen as a positive aspect for GuitarZoom as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of GuitarZoom's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Guitarzoom.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Guitarzoom.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
The GuitarZoom website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
Guitarzoom.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from GuitarZoom.
However ComplaintsBoard has detected that:
- Guitarzoom.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The guitarzoom.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to GuitarZoom. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Replied
Purchase of an online course charged for twice
https://support.guitarzoom.com
I purchased an online guitar course called 36 Accoustic Guitar Licks from Guitar Zoom. I live in the UK. The checkout process (paying by PayPal) didn't complete because I hadn't filled in the STATE field (because I have no US state) and it wouldn't proceed until I did fill it in - so I used the UK county name instead. Subsequently I received TWO confirmation emails for the subscription and checked my Paypal account where there were two charges made for the same amount. The email confirmation had a link to get into the site with the guitar course material. I use a password utility program to keep track of site access and the password got saved to there. I sent an email asking for one of the charges to be refunded and got an email back with a link to a "ticket" response to my complaint. Clicking on this I got asked for a password to see their response - entering the password I have for access to the site course didn't work. So I sent another request which resulted in another message with link to another ticket - and the password to access that still doesn't work and they won't send me a password that does work. So we go round and round and it all takes up endless amounts of time. Musically the material is good bout the IT aspects of the admin in this company are poor. all they have to do is send me an email with the information I asked for but they resort to giving me links to responses that I can't read. And I still don't have the refund.
Once I'd managed to contact Guitar Zoom (not easy) then they did make a prompt refund with an apology.
This is Jane from Guitarzoom Customer Support. We'd like to reach out to you about the complaint you posted against our company.
I've just sent you a private message so please check your Complaintsboard inbox.
Please know that we offer fast and friendly refunds to duplicate charges within 60 days from the date of purchase.
We apologize for any inconvenience and we hope to better serve you in the future.
Regards,
Jane
i keep having the same issue (problem)
4 different times I have purchase a DVD lesson course. to find out they don't have it in stock, but I can sign up for the online course, which costs the same.. and then I am at the mercy of how well they manage their website, which has been hacked and everyone gets locked out..., they promise an exclusive facebook page for those who purchase their lessons and yet every one and anyone can join the facebook page.. and you talk to the other people on the facebook page and know one has purchased a lesson.. anyone can join this facebook page ..so it is not exclusive to (only those who purchase the lessons) ...Steve Stine has his online personal web site were you can also purchase the DVD sets as I have purchased several I have received some sets and the others purchases they make you sign up for there guitarzoom site or offer a refund ...they will make an offer to refund your money..but that is not what I purchased..i purchased a DVD lesson set...I know what they are doing ..its called pump and dump...u build a internet business pump it up amd then sell it to a large corporation or investor...
False offer
I have purchased hundreds of dollars of guitar instruction CDs from them. About two weeks ago they sent me an offer for a guitar tuner worth $39.95 for being a good customer, and all I had to pay was $2.37 for shipping. I noted that they charged my credit card for the tuner a few days later, then after a week, I had not received it. We are now at week 2 and still no tuner. I have contact them three times about the status of my order and NO response. I am not ordering anything from them again. They are scam artists.
It's the principal of it. This is the second time I have had to threaten to report them for a promotion that you pay your $ and the product is a no show. The promotions sent no confirm email nor any tracking. Very suspicious. I finally received the tuner a month later. The rep finally responded about a week later. Poorly run cust service. Very hesitant to do business with them again. The DVDs are good and helpful, along with the documentation. Definitely valuable, but just really bad delivery time. You might try Rocksmith. Instant download.
Follow up. I finally received feedback from guitarzoom about a week or two later and they said the tuner was on the way. It took almost a month to get it. That is the bad thing, they provide you with no tracking or communication of any kind. So you think they are like a normal company and you will have your product within a week or two, or will actually respond to your request within a day or two. Shoddy. My prior orders generally showed up within a week or two. Never received any tracking information. One other "promotion" they had, they did the same thing. Only pay for shipping and you get the DVD free. Billed my card, no confirmation, not feedback, had to threaten to report them. Received DVD within 2 days. I am not real comfortable with them. You might try something like Rocksmith.
After about two weeks, their customer service responded to my requests. The tuner was sent about a month later. It was resolved, not quickly, but put to rest. I will say this, Steve Stine is a great guitar instructor, probably one of the best in the country.
Have never had a bad experience with the company. I buy, they provide, no glitches, no overbilling, It has been pushy in the sell department since Dean Denley took the helm. Steve is the best teacher I have ever encountered, competent, a wizard on his instrument, cerebral but down to earth; not an egotist. Safer to use the PayPal system, no chance for any extra billing. I also have a nose for trolls, hacks and paid trolls, and the, ' time of the handsers, ' so let's malign someone; including recognizing the cadence of expression of trolls posting as being many people.
GuitarZoom has done this exact same BS to me! I ordered some pricey DVD courses from them and as you try to check out, they keep pushing their monthly membership on you for $19.97. I refused and refused...but they didn't! They took my credit card information and commenced billing me unfortunately for numerous months. My wife always checks the Discover Card statement and assumed it was something I wanted. I did not. We're now over $250 of ridiculous charges for something I didn't even know I had and when I finally caught on and confronted them over this, they merely told me "Too bad! You could have clicked on the cancellation icon when you had the chance!" WTF!? I have reported them to my DISCOVER Dispute resolution team and plan to report them to their state's BBB office. I shall never do business with this shady company again and I don't care how good their products may seem. I urge others to speak up and do something about this as well. This is preying on unsuspecting customers: You try to purchase a specific item and they roll you over and pick your pockets for even more! Jim C.
after some time as a guitar zoom member I have really learned a lot and yes there have been a couple of complications after a purchase.but it took a little patience on my part .. but they have been worked out..i like guitarzoom and would like to retract my first complaint...you do pay more for lessons than from other sites but steve stine is a way better teacher than any other teachers that I have learned from and you cant put a price on that.i think is is well worth the price I want to appollagize to steve stine and guitarzoom for my first neg post..even though the other posts are true steve stine works hard at getting everything back in order
Ya i also became a guitar zoom cash-ualty, i belong to jamplay (awsome site), guitartricks (also great), truefire (awsome) and all these sites have great teachers and lessons for a small monthly fee or yearly membership...Sad to say; as steve stine is a great teacher, the juice is not worth the squeezzz. As steve is the juice for guitar zoom, we as the consumers are beeing squeezed for way to much $$$$ . I have ordered over $250 worth of product just to see nothing in return, i still have not recieved my product after countless calls and emails. I have taken my credit card info off there site..And i keep geting free offers that are just another guies to sell me another lesson...And dont join there club as there is nothing to join just an emty box ...With all the other sites that are lagit, guitar zoom falls short of a honest mans offer..
Same thing happened to me but for more items, and I only had to pay shipping more than 3 dollars. But the fact is they never answered and started billing me for for membership fees.I continued to emailed through there customer service finally I tried a differant approach.I cancled my order, and low and behold I got an answer.this is now a month later.He told me that the itms were shipped and took 14 days well I still havent recieved anything .I deleted my credit card info. And they tried to bill again for membership fees that I didnt sign up for. Now I have to change all my credit info and get new.because of this.
I paid for a view online course. The login information they sent doesn't allow me to login. Getting no response. At least after reading these I now expect to hear from them in 2 or 3 weeks!
I sent another email 10/7 and got a response, and they also mailed my two tuners to me with tracking info. Received them on 10/13.
I also ordered the two tuner deal 8/24 for $7.99, and have not received them yet as of 10/6. they were sent an email with no response yet.
they ripped me off as well responed to an add for a guitar tuner free execpt 2.97 shipping got a capo instead when i emailed them about it they said no i order the capo and then charged me 7.99 for 2 guitar tuners and have give me the run around about it. i cancelled my card to stop them from ripping me off again. DON"T DO BUSINESS WITH GUIYARZOOM.COM you will get ripped off.
I ordered something free except for shipping and they have been charging me $19.97 every month since. 8 months now. I have tried to get them to stop but with no response. They quit sending me the videos but still take money. These guys are crooks
Overview of GuitarZoom complaint handling
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GuitarZoom Contacts
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GuitarZoom phone numbers+1 (901) 466-8822+1 (901) 466-8822Click up if you have successfully reached GuitarZoom by calling +1 (901) 466-8822 phone number 0 0 users reported that they have successfully reached GuitarZoom by calling +1 (901) 466-8822 phone number Click down if you have unsuccessfully reached GuitarZoom by calling +1 (901) 466-8822 phone number 0 0 users reported that they have UNsuccessfully reached GuitarZoom by calling +1 (901) 466-8822 phone number+1 (701) 799-4071+1 (701) 799-4071Click up if you have successfully reached GuitarZoom by calling +1 (701) 799-4071 phone number 0 0 users reported that they have successfully reached GuitarZoom by calling +1 (701) 799-4071 phone number Click down if you have unsuccessfully reached GuitarZoom by calling +1 (701) 799-4071 phone number 0 0 users reported that they have UNsuccessfully reached GuitarZoom by calling +1 (701) 799-4071 phone number
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GuitarZoom emailssupport@guitarzoom.com100%Confidence score: 100%Support
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GuitarZoom address4610 Prime Pkwy., Mchenry, Illinois, 60050, United States
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GuitarZoom social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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