CB Travel Agencies and Tour Operators Guest Reservations Complaints #2-21

Guest Reservations Reviews and Complaints

Guest Reservations review: Deceptive hotel booking

Caren Agueda of US

Jun 22, 2026 10:18 am UTC

Verified customer

Featured review

On Fri. June 19, 2026 I unwittingly made an online hotel reservation through Guest Reservations instead of directly through the hotel's website - Guest Reservations website is almost identical to my hotel's website, booking process seemed normal enough, but once I got my confirmation email I realized a problem - high fee charged and cancels/refunds not allowed. I contacted them, canceled my booking, requested a refund. They said hotel would need to approve refund, they supposedly contacted hotel but hotel tells me no one has contacted them. Help please.

Claimed loss: $868.60

Desired outcome: Full Refund issued promptly.

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Guest Reservations Contacts

Guest Reservations phone numbers

+1 (866) 238-4218

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Guest Reservations emails

media@guestreservations.com

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Confidence score: 100%

Support

dmca@guestreservations.com

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Confidence score: 94%

legal

Guest Reservations address

4023 Kennett Pike â„– 53238, Wilmington, Delaware, 19807-2018, United States

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Jun 25, 2026