The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Gtahotels.comripped off

My wife thought she got a great deal on an Orlando Hotel using gtahotels.com but when we checked in we discovered the hotel wanted to charge room tax. Now I find we could have been worse off, as others using this service have discovered they had no reservation at all after paying otels.com (apparently related to gtahotels.com).

We were promised quick action when we called their 800 number, but so far have no action from them. I would not deal with them again.

Company info is below:

New York Office: 330 West 38th Street Suite: 1004
New York, NY 10018 USA
Toll free: [protected]
Fax: [protected]

Istanbul Office: Cumhuriyet Cad. Adli Han No: 279-281
Harbiye Istanbul 34373 TURKEY
Toll free: [protected]
Fax: [protected] / [protected] / [protected]

Responses

  • Re
    Remerling Mar 15, 2009

    Just a followup - GTAHOTELS did manage to get the hotel to refund the room tax to our credit card. Their action was not as quick as they promise on their website, but they did fix it in the end.

    0 Votes
  • Gt
    Gtastaff Apr 28, 2009

    Thank you very much for taking the time to leave your most recent feedback.

    I am pleased to learn that the refund for the additional tax that the hotel charged you was refunded. We do aim to resolve all complaints within 21 working days but the response time very much depends upon our supplier and the hotel in question

    Caroline
    Customer Care Manager
    [protected]@gtahotels.com

    0 Votes

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