GrooveBook review: my money is taken out my account and no pictures

Hello my name is Mary Helen Dominguez and this is about the 3rd time this happens to me . I have an account with you on my cell phone. I picked all my photos so you can send me my book and again you took money out of my account and no again no photo album send to me. I have tried over and you tell me to email billing@groovebook.com and still no one gets back to me . what to i have to do to get my pictures .My email account is [protected]@gmail.com my name is Mary Helen Dominguez 6427 Aztec Rd EL Paso Texas 79925 my phone number is [protected] . Please help me by getting back to me asap.

Thank you Mary Helen Dominguez