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4.3 5390 Reviews

Green Dot Complaints Summary

135 Resolved
883 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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5:48 am EST

Green Dot dishonest company

I decided to apply for the short term loan in company Green Dot 3 Cash Advance. I filled the form and waited for the call, and after several days the agent from the company contacted me. He told me to buy Green Dot card and put $180. After I did it, he called me again and told to put more money. After I transferred money to this Green Card, I waited for the loan. But this scammer cheated on me. He simply stole money from me. So be careful if you use this company or leave comments if you had horrible experience with these people.

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ahmad jr
Crete, US
Feb 27, 2014 7:27 pm EST
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Money not on green dot card

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8:20 pm EST
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Green Dot stolen funds

I purchased money pack sunday feb 16th at mart in covington tennessee around 1:30 p. M and by 1:45 pm my funds were not on my card, I would like to find the person who took my funds and get my funds back immediately, that was my rent money somebody took, I do not no how my pin number was stolen but I want my refund back, I talked to a green dot supervisor and I was told to send a picture of the money pack and the paper it was purchased and an investigation would take place 4 to 5 days, I do not want to file a lawsuit I will if my funds are not retrieved, i'm providing a purchased sheet and a money pack to assure a proper refund and that my funds were stolen, thank you and please give me satisfactory on this situation

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Maria lissette castro
Cathedral City, US
May 09, 2014 7:39 pm EDT

I had over 500.00 dollars in my greendot card and when I went to use it they said I only had 9.27. I need to know what the last ten transactions please email me at grizzlyandmaria@gmail.com

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Rockos2
Salem, US
Mar 21, 2014 8:29 pm EDT
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I am really trying to help people with the MoneyPak. I have a phone number with direct contact with customer service. [protected] press 2 for customer service. You also have to use FIREFOX as your web browser, it works right away.

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3:20 pm EST
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Green Dot stolen money

I purchased a $450 green dot card for 5$ and went to check it in my car which is located in the parking lot and there was nothing on it! I feel like I was robbed by green dot. I want my money back ASAP because i didn't even have a chance to even spend my own money. If you care about your customers in you so much and eyes and I think you should look into this and reimburse me my money full. d lo I have submitted a receipt and the Green Dot card that was purchased from the back pictures as requested please contact me as soon as possible phone number [protected] or [protected] thanks for your time.

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2:52 pm EST
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Green Dot - disputed transaction

A few fishy things have happened lately with my Green Dot card. I am a personal assistant and I use it to make purchases instead of carrying around cash or having a credit card (which I now think would be a better option.) Over the weekend I placed and paid for an order at a local Pottery Barn store over the phone for some items that I was going to pick up...

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9:09 am EST
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Green Dot stolen money

I just bought the card at 10:30 pm on 11/27/13. It was purchased so i had enough money aside to pay a specific bill. By the morning of 11/28/13 at 8 am the money was no longer on the card i just purchased it several hours before. With no one able to get to the card or the number because it was safely in my purse locked away in my room til i went out this mmorning . Now i honestly have no clue what happened to the money & im very worried i just lost $200 that i can not afford to lose. I really would appreciate if you can help me resolve this issue please & thank you.

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A.Gonz
Bayside, US
Dec 21, 2013 6:15 am EST
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Before you purchased that green dot someone had had copied the hidden pin # and put the card back. They either covered the code back up or left it open and you just didn't notice. When you loaded money they entered that pin before you did and spent the money. Sorry you lost your money, but there is absolutely nothing Green dot can do about it.

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4:40 pm EST
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Green Dot tried loading money and said it already been used while I was at the store still

I brought a money pak green dot card from walgreens. I load $300.00 on there when I tryed putting it on my green dot debit card it wasn't nothing there. It said the card has already been used. I haven't even left the store nor did I load my card. The 300 just disaper. How is that

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10:56 pm EDT
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Green Dot poor customer service

I purchased a green dot debit card a year ago and have used this as my checking account. I have also used this card to have my payroll check direct deposited to my account. Two days ago, I purchased a money pack card to upload money on to my account. When I called the 1-800 number to load the money, the operator tells me that there is a hold on my card. The hold was put in place because they suspected "unusual activity" on the account. Keep in mind, i've had this card for a year and have made the same purchases. I was told that I couldn't use the card anymore, I couldn't buy another green dot card, and I would have to wait 10 days to receive my refund for the money pack card. They also told me that they are sending back my payroll check to my employer and it would take two days for my company to receive it. I have rent to pay and children to feed. I can't afford to not receive my pay check on time. I was expecting to get paid this friday, it may take two weeks for me to receive it now. When I ask them what purchases I made that looked suspicious, they will never give me a straight answer. I have never been this angry with a company before in my life!

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veronica mccoy
, US
Mar 14, 2015 11:19 pm EDT
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Hi I have been a customer of green dot since 2011 I have my payroll check directly deposited to my grren dot card. I obtained this green dot card by no choice of my own. I was doing my Federal tax refund and as usual i wanted my refund directly deposited, so back at that time Turbo tax had their on debit cards but they sold their debt card business to Green dot so thats I how unwillingly obtained a green dot card. So I received my new green dot card 2011 in replace of the turbo tax card and every year I would have my fed tax refund credited to my green dot card. This year I decided to purchase a new green dot card and have my tax refund directly deposited onto this new acct, will tax refund posted 3/12/15 i was able to do 2 transactions before being declined, I called green dot and was told there is tax fraud out there and they needed to verify my identification I was givin the web site to upload my ID and I gave the information on my drivers license so green dot would be able to ID me however today 3/14/15 I'm told hey can't match me with any ID's that was loaded, I'm furious I have no heat/hot water and a child with asthma and I was waiting for my tax refund to pay my bill, I explained this to all the reps I spoke to a green dot but still being told I have to wait 2 business days for review- No HUMANITY what's so ever, worst customer service dept ever, I encourage everyone NOT to PURCHASE A GREEN DOT CARD. I asked for the name and # of the CEO at green dot and was told I couildn't get this information- WHat kind of business denies the right to the name of the CEO of a company where you do business?. As soon as I get my money released I'm going to cancel both cards the 1st one where I have direct deposit of my payroll checks and the 2nd one where I have this current tax refund. I notified the better business bureau and the new york times and will also notify the Hartford Currant newspaper in my state of CT and the local TV news WFSB

Belleville
Belleville
Cincinnati, US
Oct 23, 2013 11:43 am EDT

I was charged $239.99 for a yearly fee for spy ware. I was told I would still be charged from $100 and up for a hard problem. Now that they have my money they won't return my phone calls. At first it was like talking to a different company I hate to see what happens today when I cancel them all together.

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1:55 pm EDT
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Green Dot money pak lost my money

Beware don't purchase this card! My name is kimberly from montgomery alabama. On september 23, 2013 I went to my local walgreens store to purchase a green dot moneypak card. I loaded $460.00 onto the card at 4:06pm, at 4:08pm (2 minutes later) I went to my car and called the number to activate the card to up load the money onto my prepaid debit rush card. Well the card said zero balance and the store told me I can not get a refund back from them that I will need to contact the green dot moneypak company in order to get a refund. So I did that and they told me to fax them the receipt and a copy of the moneypak card and they will contact me on october 7, 2013 (10 bussiness days). So I did that and waited hoping that I will get my money back, however, on october 4, 2013 I called them back to check the status and they told me they are not responible to refund me my money and that I need to call my local police department because my card has been used, but green dot will not tell me where it was used, what time it was used or how much was used. Green dot company was no help at all! I am a fulltime student with a fulltime job and a single mother of two small kids. That money was to pay my carnote and I had to put off some other bills in order to pay that bill and I am still out of $460.00 and this company is no help!

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Richard Peak
Beech Grove, US
Jul 28, 2014 6:53 pm EDT
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I was scammed after I scratched the card, I heard someone take a phone photo but I was talking with a family member and I didn't think anything about it. The number on the card is [protected]. I have lost the money so I could care less, however if you could check phone that accessed the number ($65 worth of min or usage) and just cancel out their min/usage I would greatly appreciate it. I don't care about the money but they should not be allowed to use the time. I have the card in my possession.

Thank you
Richard Peak
Athletic Director
Beech Grove Middle School

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get back to me
Rochester, US
Jan 05, 2014 5:11 pm EST

hi i have been a victim of fraud can some one help me . some one pretanding to be mistery shopper . offer me a job and . after sending money for the amount of 1, 700 now the bank . wants their money back.

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1:45 am EDT
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Green Dot scam money

I have been scammed by a group of people over phone call asking
For penalty fees and security deposit regarding visa documents. I have been asked
To buy money pak vouchers. After 2 hrs I realized its all scam nd they trapped my money.
I immediately called money pak service and gave all the voucher no's and asked to consider all those as dispute transaction. Now they know where the money is transferred but still they say they cannot return my money back. Please suggest me anything on this.

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broderick williams
sh, US
May 22, 2014 10:00 pm EDT

I purchased a card strached it try to reload my it say 9
0 balance And the CVS says there nothing they can do

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1:41 pm EDT
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Green Dot fraud

My wife's coworkers purchased a greendot card in the amount of $200 as a gift to provide funds to visit her daughter in the hospital. I activated the card for her on 9/11, the day she received it, and attempted to use it on 9/12 to purchase goods and get her some cash. THE CARD WAS REFUSED. I immediately took the card and materials along with the receipt to Walgreens where it was purchased. The manager help me contact greendot. In the fine print we found two things:
1) Walgreen will not stand behind greendot and refund the purchase price of $202.95 after they verified there was still $200 on the card.
2) Greendot will not allow cash to be drawn from the card for a minimum of 15 days.

All of this information is hidden inside sealed plastic and on receipts put in your bag after you pay. The bottom line is stay away from Walgreens because of they can screw a senior, it's bonus time. Also never buy a card that cannot be activated at time of purchase and where you cannot immediately use the cash.

Walgreens ought to be ashamed to be complicit in basically stealing the use of emergency money. All of this should be disclosed on signs and explained by the clerk.

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Resist NWO
N/A, US
Sep 15, 2014 7:57 pm EDT
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I recently went to Walgreens to purchase a Green Dot Money Pak card for $100.00.
A screen popped up on their computer demanding a State issued photo ID. I informed the clerk that I didn't engage in the occupation of driving thus I had no Drivers License. I also told the clerk that I did not work for the state, nor was I a subject or slave of the state, thus I did not possess a State ID. Well needless to say, they wouldn't complete the transaction. I went to CVS across the street and purchased my card with no problems. Hello CVS, good by Walgreens. Walgreens is certainly in bed with the powers that be to bring about their One World Totalitarian Government. SAY NO TO THE NWO!

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vaseop26
, US
Sep 12, 2013 5:36 pm EDT
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just as Deborah answered I'm shocked that anyone can make $8691 in 4 weeks on the internet. have you read this site http://www.mac22.com

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12:22 pm EDT
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Green Dot reload issue

On 9/3/2013 I purchased a green dot money pack from walgreens in sacramento california. At 9:55pm befor I purchased the card I picked up 2 extra cards for future purchase so as not to run into the inconvenience of going to a store that do provide a green dot reload but don't have any money packs in the store. But a mixup happened with the other two cards and the actual card I put the money on, so as it were I tried to find the card that actually had the 60. 00 dollars on it by trying all the money packs till I got the right card, well I had no idea that this would freez my account and my money for 10 business day's till a investigation is conducted. This should be a notification on the actual money pack, explaining what will happen to you if you try to loade blank money packs! It was the only way I knew how to find the right money pack number. After talking to several peoople and asking if my aunty could load the money on her card it has been mistaken that the money pack belongs to her and now they want to send her my check. All I wanted to do was pay my phone bill. Now my service will be turned of and my money sent to someone els for making a simple mistake. Woooow is me. : (

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E haris
Linden, US
Aug 26, 2014 11:24 am EDT

Ok can anyone tell me if I can use the same money pak card cause I'm out money and the ###er are bothering me for the money I put it on the card they say it's not there can I call some one

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marina_12
Los Angeles, US
Sep 30, 2013 10:24 pm EDT

I don't quite understand what your problem was... I have had a green dot card for years and have never once had a problem with it. I bought the card, it took a while for the actual card to show up but it did. I buy reloader packs when I need them, usually several times in a month. They sell them all over. At walgreen, rite aid, cvs, ralphs, walmart, etc... You buy the reloader pack, go home and enter the reloader pack onto your card... I use my computer but you can also do it via the phone through their automated service... NEVER a problem... I use my card to pay my bills, my rent, on amazon, etc... I have no idea why you would EVER buy 3 CARDS... I mean you would apply 3 times to visa for 3 separate cards from them, right? I think the multiple cards is what confused your account cause it looks like something phishy is going on -- not saying anything is, but that's what it appears. I have no idea how your relative got the money... I think you left something out in your explanation.

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Green Dot fraud scammers

They do not work with law enforcement! They do not help the local authorities. My poor police officer got switched to so many different so called legal hot lines. They never released the source that got my money! These people are crooks that help crooks they hide behind this so called list, but when law enforcement steps in and you don't release the information that appears to be obstruction of justice. They have no helped or been cooperative at all! They send out the same above generic message about this so called list of venders you have to read. When someone threatens you with a criminal bench warrant how many people are going to read this list? Plus they have blacklisted them. They know who it is and wont tell. They support the criminal not the customer! Run!

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4:25 pm EDT
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Green Dot never received new card

I bought a green dot money pak in February 2013 and I have not received my new card I have called them 7 times. They keep saying it will be here in 7 to 10 days

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Lilymom
McConnelsville, US
May 01, 2014 1:23 pm EDT

I am in the same boat as you! I ordered my card in the beginning of April and was told it would arrive by April 23rd (which I thought was a long time). The next week, I had to buy another card and put it in my boyfriend's name to use it. He got his card a week later! It's been 3 weeks and I'm STILL waiting on mine. No more! I am done! Once everything is used up on his card, we are dropping this company like a hot coal!

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3:16 pm EST
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Green Dot they stole my money!

Green Dot money card took my 150 dollars and said that I took the money from myself ! they told me that they saw where the funds went but they will not tell me where but told me that I had to sue the person that took my fun but they will not tell me who did it. I purchase and 150 dollar money pack from Rite Aid I called Kohl's department store and was placing an online order when I remembered that I had loaded my visa yet so I called on the 3 way with the representative on the phone from Kohl's and try to load my moneypak in which they told me my phones are being sent to my other card. I do not own another moneypak card or visa Green Dot card so I called them and they said they would investigate and at the end of their investigation they decided to say that I was the 1 that access to the funds and they refuse to give me my money back. Who do I call for help or do I have to go to the Philippines and try to retrieve the money myself?

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Leon johnson
Chicago, US
Nov 10, 2013 4:28 am EST
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I purchase a moneypak on 11/01/2013. I check my account and it was drain by someone else, and they look into it and found out who took the money out my account ., but refuse to return my cash.

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4:03 am EST
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Green Dot scam

Please don't take a loan from this number [protected], it's a scam I was stupid enought to send this guy name mark 450$ for a loan of 3000. When he received it he called me back and said 450 more because of my bad credit, which I believed him because my credit I terrible so I sent it again through a green dot card they took the money and called back and said I had to pay off one of my existing pay day loans which I do have a past over due payday loan mark said send them the 390 which is the amount of my other loan so I did, so stupid! After I did that then he called back saying it was another problem with getting the loan because they had to pay the lawyer who susposly took care of other pay day loan. That's when I just new for shore it was a scam. These people beat me out of 1300$, that I borrowed from friends and family members. When I told him that I wanted to cancel the process because I'm not giving anymore money to them he told me I couldn't get none of my money back and there's no one I could talk to. If you are reading I was so stupid and in need of money because I was laid off for a whole month I didn't take a minute and think. Please don't be like me and deal with these guys they are all scammers. This scam they played on me have ruined my life I'm in serious debt and there's no way I can my money back

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glennrob
Sharon, US
Oct 31, 2014 9:33 am EDT

They changed their phone # to [protected] or [protected] . watch out for a John Martin. He is foreign ( these scams are all foreigners)

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Michael Siotto
Santa Rosa, US
Jun 28, 2013 9:54 pm EDT

I also was scam by green pay loan I wanted to borrow $2500.00 then told me I had bad credit so I had to sent them $500.00 and they will sent my $2500.00 plus the $500.00 I sent them wish told would $3000.00 they said I own other pay day loan so I sent them what then as for which was 800.00 more total I was very sick at the time and very stupid they are still call me today for more money. They scam guy call Mark, Sean, Jason Lee I am going to be talking to a attorney but I lost all my hard earn money. Please do not do business with Green Pay Loan you will be scam. I do not want to see anybody lose there money like I did.

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Green Dot stolen monies

beware beware money paks theft .I've used moneypaks for apprx 3 yrs and have been very careful about keeping the card and receipt in hand until money is transferred..

However, i bought a 500 dollar card about a month ago at 7 eleven and called the number to transfer funds and money was gone..!.. they said it was transferred to a debit card ... how? I am getting the run around and no resolution for almost a month now, i have called several times the dispute dept, sent them a copy of the receipt and moneypak card... no call backs and 5 days is now 30 days.. I'm pissed and will seek legal action to the full extent of the law if monies r not returned and now will become an advocate to warn others and seek action to this growing problem. I will not give up..!... Any interested in pursuing a resolution and bring this problem to light to the media and law enforcement and even file a lawsuit...please respond, also if u have any suggestions.

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Green Dot they are crooks

Three days ago I went into 711 and bought a green for reload card for 255 I then went to try and reload it to my card and it said that the card was no good I kwent back into 711 and told them this and they said that they cannot give refunds and that I would have to call there office. I then called there customer service office and they told me there was a block and the reload card and that I would have to send in a copy of the of the card and proof that I bought it I did it vie email with then on the phone and they said that they got it and that 711 did not load it onto the card right and that I had to wait 24 hour so they can load it on the card. I called back and they said that they still cannot load it on the card because some one else used the card and load it on there account I then said how is this when you said it was blocked they then said they dont know how it happen but I will not be getting my money back and they cannot tell me who used it they just flat out robbed me for 255 bucks if any one out there can help me get my money back please email [protected]@hotmail.com thanks

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Kristi Yorty
Lubbock, US
Sep 27, 2012 2:08 pm EDT
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I went on 9/15/12 to an ATM that is on the list from Green Dot, as a no surcharge fee ATM. I was going to be charged a fee to get my ATM withdraw. I selected that I did not accept the surcharge and the transaction was cancelled. Prosperity withdrew the money from my account and I can seem to get my money back. I have called Green Dot Customer and I seem to get the run around. I have filled a claim with Green Dot. First I was told I would have my money back 9/26/12. 9/27/12 I still do not have my money. All I get is a run around and it will be 10 days. I called 9/19 I was given a date of 10/1/12. I called today was told the date would be 10/4. The date gets pushed out even further. The money withheld is $165.00. This is half of a pay check for me and I need my money that I work hard for. I want my money, or I will be forced to take legal action. This is bank robbery, the bank robbed me. I have the receipt to prove I did not get the money.

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tjwolz
Rock Falls, US
Aug 29, 2009 10:26 pm EDT

i went to put money on card 8/28/09 ; $70.00

I ck my account it was not on there .then i called that satd then holding for a gas trans.then I was going to pay my dish and no money on there call my depost was being hold for the gas

i went put $40.00 on account 8/29/09
and ck acount it was there Im still wait on 70 doller to show, and I have all the recipes to prove it.

Greendot hung up on me went i started telling then fthe ref num

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fix this asap
Fresno, US
Jan 25, 2013 4:01 pm EST
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i have received a notice from green dot card services saying for me acknowledge ownership or charges for an acct i just used upon the date of card purchased for a one time purchase i made..

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Shewchuk
Newnan, US
Feb 01, 2013 1:47 pm EST

You can call Green Dot, but they will do nothing for you either. They are thieves.

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10:41 am EST
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Green Dot will not refund money after several attempts

I purchased a Moneypak at Walgreens. I attempted to put the money into my paypal account, but it was not accepted due to their computer system not accepting my address. I called, but they could not help me. I requested a refund check. I waited the required 2 weeks. They told me twice that the check had been mailed. After the third call and several "holds", I was transferred to Nolita who admitted to me the check was NEVER sent. She said she would send it Fedex and it would be here no later than 1/15. It never showed up. I called and was told absolutely nothing. Said supervisor would call me back, they had no tracking number, and just a series of holds. This place is a SCAM! Beware!

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11:33 pm EST
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Green Dot refund

Dear mr. Streit.

Dear mr. Streit please allow me to introduce myself as well as my situation. On saturday 1/5/2013, I entered the snellville, ga wal-mart to purchase a wal-mart green dot money card. Upon purchasing my green dot money card for $362.00 plus the $3.00 money card fee $365.00 for a total of $365.00, I attempted to call to activate my green dot money card. Upon attempting to activate the money card, when the rep arrived online, she requested to know "how could she be of service to me". I advised her that I was transferred to her I believe her name was jocelyn and she identified herself as a supervisor. I advised her that I was prompted to her when trying to activate the wal mart money card. After putting me on hold for a lengthy amount of time she came back and advised me that she was unable to activate the card because she could not verify the personal information. The money that I used to purchase the card was to pay for my walton emc electric bill and gwinnett county water bill by monday 1/7/2013. I had a disconnection notice on both my electric and water and had to pay them both by monday morning. I was advised that the activation of my card could not be processed because of the failure to verify personal information. After being placed on hold numerous times and waiting in the wal mart money center to attempt to get my money that I had just given to the clerk refunded, I was advised by jocelyn that in no way could the clerk refund my money at the money center because the “bannk” now had the money and the clerks were not authorized to refund the money at the counter. I requested the money be transferred to an old card and I was advised after being put on hold again for approximately 1 — 15 more minutes that the card was closed and shut off due to a false claim (That I never made) earlier in 2012. Jocelyn went on to advise me that I could not have the funds transferred nor could the monies be refunded to that card and that I would have to wait approximately 15 days for a check refund. Upton advising jocelyn that I would not be able to wait 15 days for a check for monies that rightfully belong to me that I just paid and need refunded to pay my electric and water bill before disconnection I was again put on hold. All in all I was on the line for almost 2 hours (1 hour and 40 minutes) at the wal mart money center in snellville, ga in an attempt to resolve this issue. The customer care manager also came over to see what she could to assist. I was then advised that I could be refunded via next day service and should expect to receive my money back via check on monday to be processed by the bank for a tuesday delivery. I was advised that I could call back on monday 1/7/2013 to speak with a manager since there were no managers available on the weekends, to see if the refund could be processed sooner. I contacted wal mart on monday and was advised by another supervisor that the refund check was requested and that the check will be received on tuesday 1/8/2013. Both my lights and water were disconnected on monday morning. I along with my two year old child stayed in the car with the motor running before entering the house to retrieve the warmth.in addition we both bathed at the burger king monday evening because we had no water to bathe on monday night. My child is 2 years old and 3 months. I received a call back from I believe his name was “grant” or greg” on monday 1/7/2013 who advised me that I would receive the check on tuesday 1/8/2013. Today is tuesday 1/8/2013 and I still have not received my money that I gave wal mart for a money card to pay my bills on 1/5/2013. I have been in my car and bathing at fast food restaurants since my utilities were disconnected on monday. Today, 1/8/2013 I called and spoke to cortez at ext 35070 and requested information on my refund. Cortez advised me after putting me on hold that my fed ex tracking number is [protected] and that the system showed that I should receive my refund on thursday 1/10/2013. He also gave me the phone number to fed ex. I am appalled I was blatantly lied to. I was promised next day air to be received no later than 1/8/2013! I have no electrricity and no water and my money has been held hostage by wal mart! After calling fed ex, I was advised that the refund had not been sent via next day it was sent 3 day service express saver. I was repeatedly lied to by you clerks including jocelyn and grant “or “greg”. I called back again this same evening and spoke to joanna l. At extension 35071, she also told me that there was nothing that could be done and that the check was sent out. I would have to wait until thursday to receive the check. I advised her that I have a 2 year old baby with no electricity and no water. Again, I received a “I apologize but there is nothing else that can be done. At this point, I will continue to stay in the car to keep warm until it is time to fall asleep then we will enter the house. I have to wait to receive my money that I gave for my bills. I have to pay reconnection fees and my baby and I have to stay in the car until we can get warm and bathe at fast food restaurants. This was my money and I am being made to suffer because of bureaucratic policy and I don’t care attitudes. No one has offered to assist with reconnection fees. No one has shown concern about my child with the exception of cortez and no one has offered anything other than an I apologize but there is nothing more we can do. I am at this point mortified and outraged at the behavior and response from wal mart and green dot! I will never shop another day at wal mart nor will I stop telling my story to everyone who will listen and/or hear this message. This level of service is deplorable!

Regards,

Carla smith
[protected]
[protected]@yahoo.com

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Debbie Rivera
, US
Jul 22, 2019 5:19 pm EDT

Greendot is a scam claiming to be legitimate. They took my money instantly gor a card but refused to refund my 175.00 to my greendot card when i had gotten a refund issued to my card previously. I explained i dont have a license to cash a check which only made them ecstatic as they could keep my 175 im disabled and have no food money, let alone 31.0p for an i.d. which is why i went with greendot in the first place. Their emloyees are extremely ignorant and no supervisor exists. You get a fifferent lie each time you reach out to them . I hate greendot. Yhe worst so called business ive had the misfortune of dealing with

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keca
, US
Jul 08, 2019 1:53 pm EDT

I have gotten a green dot and for some reason I cant get my refund . I would like to think that I would get it back but its been 4 months and I haven't seen it . do not trust green dot.

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GRH544667
, US
Dec 15, 2016 6:07 pm EST

Ynamne is gabe hanken email gh544667agmail.com i cancelled everything i had close to 300 7 months ago they were all cancelled and i cut the cards up. They said 4-6 weeks call if more. I watched as did my house mates with eagle eyes. They sent me nothing at all. I called and a=called called and called got to green dot corporate because walmart/grendots customer center send all phone and computers are down the cross back bu
Don't you think you have a returned payment in the mail it is on its *th month where the hell is i it. I have usedover40, 0000 trough all my wal mart cards and used them for ten years at;li was was a year loyal patron everything went through this card and i closed the wal mart cards dues to fees the females said cut them up you will get you check almost 8 months ago. Never happened cards because of being hung up on 5 different people. A manager told me to #### you. How great green dot operates green dot operates through fraud loopholes and ripping the sum on e. Attorney general of iowa and bbb as well as all of the business rating websites all will have your name planted but none will compare i bought ten domains websites months about you. I am starting multiple websites for a class action and have the lawyer ready to take this to court. I am represented by petrezelka, kittle, and brietbach website. I am single parent and not in it for money, and without assistance from family i would benot able to support my self this money is the difference between my kid eating or not eating 31/2 semester university grad i csn h but i am owed almost. You send a cashiers check not registered that is suspect for $5 you could send iy registered instead rip off hard working people. I offerered 4 times to pay for registered mail. For fedex who i know you can do because you owed me a refund on a part and the cooperate office is and was happy to pay the fedex fee with tracking so you can do it

Bottom line i was called by a person at [protected] his extension is a fake no existent extension does no work anything to get rid of me right. He said mention the case number sf144 (1) *5524 this one could not be part of this number he was slurring. Why can i not get a call asap as to why this is company policy its going to all 10 domains and bbb and attorney general of iowa as well as the banking and finance commie immediately i have a high up relationship with classmate at iowa he is known and owes me one, i am here as the it tech at advancement services of iowa where we are a non-profit dealing with mental [censor]ation, brain injured, psychologically disturbed (Thanks to brandstand and prison release) killing people assaults schizophrenics and we get no money for. There are people that get money, mental health gets none, none at all. We started in a one room school house with outdoor bathrooms in. Outhouses 1976 my mother and becky brecht they make barely above poverty. You see a problem with this.
My 300 dollars was never sent or was sent to some one else i had this same problem with 700 or 500 dlls and finally the assistant to thet manager said get all names we will take action. I have no problem spending $1000 to get $270 back my phone number from 9:30 to past 8 pm phone number is [protected] i repeat [protected] email has always been gh544667@gmail.com. My lawyers are on this ready to pull the trigger as well as using petrozelka kittle brietbach zi need a call from the cooperate dept. Crap happens once but three time i have had refund checks that took over half a year. This consummates fraud we are ready to argue tis or just send the check money order as fast as possible. If you do registered take it out of my money. That proves your not just fake not sending refunds. Who in there right mind sends a refund with no tracking there are over 5000 claims of lost we can get you refund to you. It is on multiple sites which adds up to 10, s of thousands. You don't that that important want my money asap no more problems. I will not get your fraudulent cards unfortunately you owe everything

Yours truly
Gabriel "gabe" "hanken
314 n gill st
Monticello iowa 52310
Gh544667@gmail@com
P hone at work [protected] 9:30-7 past
Phone cell [protected]

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Jean claude Stelin
, US
Aug 11, 2015 5:10 pm EDT

Hi ...Everyone, to all victims by > My name is Jean Claude Sterlin ...From Haiti... & first time using that card with an amount of $2.500 on 5 different card that I had to pay for a car, I stop the deal on the next day cause of the seller option . No money on the card during the process, I call Green Dot representative ; they forced me to give my all information like my social, store # date & time, date of birth and address . From July 23 to 27, I got $ 2.500 back on those cards ok I call Green Dot C. service n explain her that the money back on the card but I only can check it out by using my social meaning the card number not working . But was clearly repeated a deposit of $ 500 made on July 27 and I should receive a new card on my mail by August 7 . I call Green Dot C. service n explain her the situation She said the money is locked n will be available when I receive the new card ;She was agree to put all $ 2.500 on 1 card. Bad news, I was outside cleaning my front house and only received 2 local envelopes by the mail man . suddenly, I call Green Dot C. service ...She said and even focus that she send me a new card maybe someone pick it up in my mail .Why She lied to me ! in my opinion the fraud is inside the Company . Furthermore, they try to tell me some different suggestions like the first person already used the money on July 23 that's a lie cause I got all the money back on the card on July 27. What append ! they get my personal information to put the money on a new card ok it's clear to me that the representative is include at the deal, cause the new card was issue only by 4 days ago ...Let's see ...who activated the card in the past 3 days, activation on line must be found, did someone call for activation ; no answer about those questions . No more thinking, no doubt about it < The fraud is inside the Company > ...Is that illegal to used my on action against those people or anyone who get connection in that deal cause I from Haiti and really know what to do to help myself and all the other victims mentioned on the board from Jun to present . ...Now, this is my email : sterlinclaude10@gmail.com ...phone # [protected] .If You feel that you are a victim by the Company or other people in connection ; contact me ! Cause I give them 15 days If there's no result for my money all fraudulent person should be pay the consequences by the next 2 month !

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MG Bush
Waco, US
Nov 21, 2014 12:49 am EST

BEWARE OF Peter Williams from FAST CASH ADVANCE # 1 Scam Artist

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MG Bush
Waco, US
Nov 21, 2014 12:45 am EST

Oh my GOD, I feel so stupid. I'm an middle aged christian lady that has always been taught to trust everyone. I receive disability and it's not much. But I to have lost $373.00 on the Green Dot Money Pak card. I truly would not have believed this if it would not had happened to me. This so called company has a Big web site and I still got taken for money I don't have to throw away. Now my life is so messed up. I need to go to the doctor, pay my bills and get my daily medications that medicare don't pay for, but can't afford them now.There should be some kind of help out there for those of us that truly need their hard earned money back. As well as prosecute the unjust and thieving people out there to justice. Beware of Any And All online services, especially Payday and Installment Loans. (GE Money, Fast Cash Advance and US Money) I never really understood the word SCAM until now. I Pray GOD gives them A chance to come clean or be punished in the worst way for what they are doing. God Bless all of US that have been taken and abused by these scammers.

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w.pell
, US
Oct 09, 2014 5:46 pm EDT

I also today 10/9/2014 got scammed 950.00, so i as well ask as a tax payer.what is our famous government doing about it !nothing they are stil reaping the sum of 30million or more from u, s citizens

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Barry Collins
Hazel Crest, US
Jul 02, 2014 11:04 pm EDT

My Name is Barry Collins, I have a card that I try return to Green Dot MoneyPak for a refund and was promise I would receive my refund in five hour after the refund form was fill out and process by the person who took the call on 7/1/14 at 12:00 pm back in my checking account, nothing has happen yet, I'm still waiting on the process to happen, is there any help out there to get money back, I work so hard to earn the right way, and not run a scam on hard working Americans, This practice need to be Stop Now, I'm in process of filing a complaint with the FBI office at once, and with Better Business Bureau, again this practice must be Shut Down Now, and everyone involved Jail at once.

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Hester England
Clovis, US
Jun 03, 2014 3:05 pm EDT

I have a card with 145.00 on it I have been trying to take my money and close this card. I can't find numbers to do so and I will contact the BBB with my complaints. Consumers be ware

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2:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Green Dot stole my money

I purchased a moneypak card from a store, paying a 4.95$ servicing fee. I put 30$ on the card, intending to put the money on my paypal. I opened the link from paypal, and it brought me to the green dot site, asking me to put in my code, specificly stating that the 30$ would be put on my paypal. After submiting my information, I recieved a message saying the would not put my money on paypal, but send my 30$ in the mail via check, but keep my 5$ servicing charge. This company stole my 5$ and I wont recieve the rest of my money for 1-3 weeks.

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Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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+1 (866) 795-7597

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