Great Lakes Toyota-Subaru
reviews and complaints

I got a used car, 2013 Chevy Equinox, from Great Lakes. The car had a warranty of 14,000 miles or 24 months. The car was broken & after trying many times found out the car needed $5,000 of engine repairs that was not covered under the warranty. I went to the dealership to complain & trade the 2013 in for a working car. I thought I traded in the 2013 Chevy for a 2018 Ford Fusion. The sales person, ***, told me that they would take care of everything. I was very clear with *** that I could not afford two car payments. *** also said they would take care of everything with the bank. He never once said this was not a trade in. I was clear I was trading it in. I am 75 year old veteran that lives on a fixed income. After a month & a half I learned it was not traded in & they had never contacted the bank. They did not take care of everything and stuck me with 2 cars! You would not think that a company as big as them would not participate in these types of deceptive sales practices & I feel like I was the victim of elder financial abuse. I am now stuck with 2 vehicles & payments that I can not afford. The Chevy was a lemon & the warranty was worthless. I expected that they were taking the car back on a trade in when I was told they would take care of everything. I turns out they were taking care of nothing. I am incredibly disappointed in how I was treated & taken advantage of! I want the vehicle purchased back by the dealership for the remaining loan amount. I went out on 3 separate times when I started getting notices from the bank that I was late on the payment on the 2013 Equinox to the dealership. On each visit I was told they take care of it. After the bank threatened to put a lien on my home is when I found out they never did anything & never traded the car in on my new purchase! The bank was never contacted! They just sat the car on their lot & did nothing. I expected them to be honest but were not.