Grand Canyon University — financial aid/president of gcu
I am sending forth this complaint about GCU (Grand Canyon University) which is supposed to be a Christian college. I had been wanting to attend school at GCU since Dec. 2007. I submitted the paperwork and did my financial aid papers. I waited and waited for the financial aid department to contact me; and they never did. So I became suspscious after redoing my financial aid online.
After I had seen that GCU had my financial aid papers for months, I called them to see what was going on. A representative name Tom had gotten really rude with me. He stated it was my responisibility to contact them about the financial aid. Now I'm a new student; not a repeat student. This had been five months by that time; and I realized I could've started at GCU since May 2008.
I kept calling and calling and kept speaking with Tom who had refused to allow me to speak with the head financial aid in this case was/is Tim Fisher. After speaking with two other representatives, I was told to send an email of my complaint. I had sent several complaints. Mr Fischer I spoke with on the telephone; had told me that if I wanted to attend GCU and he apologized to call him directly. Well this ended being a lie. I had several more issues/problems to arise with the financial aid department, and I called Mr. Fischer and sent him numerous emails and no call back or response.
I tried to contact Mr. Eagan and ended up speaking with Tom and Valerie who are representatives of GCU; and began the process all over again. After getting an email address and direct number for Mr. Eagan who is the manager of GCU; then again no response at all. Neither Mr. Eagan, Mr. Fischer bothered to contact me. So December 2008, I wrote to the president of GCU whose name is Dr. Kathy Player, and she never bothered to respond back to my letter. After approximately a month & a half, I received a letter from Mr. Fischer stating he wanted to do a conference call. So what Dr. Kathy Player did was passed my letter back to the one who lied and I had the problem/issue with to begin with.
I sent Mr. Fischer an email stating my time was wasted dealing with GCU and how poorly a Christian University is about the customer service I received for months. I needed my finanical issues to be corrected. As of this day, my situation hasn't been solved. I did made an attempt to call Mr. Fischer who as in the past is never in the office. I guess Dr. Player is what she is a player.
Extremely poor service at a Christian University, how sad. This complaint could go longer. I have every email and documentation of the long issues I have gone through for the past year and a few days with GCU.