over billing
I have no idea what's going on with grammarly! It's a fraud! They have charged me for something that i have not ever used! I'm so disappointed! I have canceled my account long time ago but they charged me for $139.95 whoever that wants to have an account with them be aware of this! Don't ever subscribe to them
The complaint has been investigated and resolved to the customer’s satisfaction.
overprice
While looking on the net to find a grammar checker, I ended up by taking the one month free trial period with grammarly.
Those ones, since, charged me 3 times 29.95$ on my credit card despite the fact I clicked the correct options to suspend their bad service.
This company is litteraly stealing money from potential client by supplying unclear and wrong information on the net.
I am in the process to call my bank to fill an official complain about that company and I strongly advise you to do the same if we want those unacceptable practice to stop.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
can't reach anyone there & won't answer emails
I have tried every phone number for Grammarly.com and you always get a automated system. They don't return phone calls or emails. Paid for the 1-month service through Pay Pal to start after 7-day free trial. However, when I went on there site it doesn't work. If no one response to this compliant, I will defiantly cancel! But after reading all the posts I may not be able to cancel. Does anyone know how to reach a live person at Grammarly? Help!
The complaint has been investigated and resolved to the customer's satisfaction.
Hello, my name is Kimberly Joki, Community Manager at Grammarly.com. Please accept my apologies for the issues and inconvenience you experienced while using and trying to contact Grammarly. Generally, if you contact our voicemail support, a representative will return your call within one business day. Recently, however, we were short-staffed and returned calls may have been delayed. This has been resolved and phone support is resumed. Regarding email support, we return emails no later than 24 hours after they are received.
If you are still experiencing usage issues with the Editor and are still waiting for an email response, there may have been an error in contacting our team. We will make every effort to contact you to get more details regarding the problems you experienced and to resolve them satisfactorily. In order to expedite service, may I kindly request that you email our support team at support@grammarly.com, as this is the most direct communication channel (and the quickest)? You may request phone support via email by providing your account login email and your phone number.
If you have any other concerns, please feel free to contact me via Facebook Messages on the Grammarly Facebook page, http://www.facebook.com/grammarly. I look forward to getting to the bottom of this for you!
Kindly,
Kimberly Joki
Social Media and Community Manager
Grammarly.com
this service is pretty worthless
Somehow Grammarly seemed to work fine on my Mac when I was testing out the free service. As soon as I paid I was unable to access the edit screen after log in, regardless of which browser I tried. It's also shady that they do not tell you up front that the Word plug in does not work on Macs, which makes this service pretty worthless.
Replied
unauthorized billing on free trial
I read about this online tool called Grammarly and out of curiosity; I decided to try it and registered for a trial period. With out having any doubt on the request for submitting my credit card details for information purposes as stated on the website, I filled out the registration form. And was charged $11.66 on my subscription to free trial. However, on 3rd November, I received an email from [protected]@grammarly.com stating that my credit card has been charged $139.95 for a yearly subscription which I did not authorize. HOW CAN THEY TAKE MONEY FROM MY ACCOUNT WITHOUT MY PERMISSION. They should inform before debiting from our account. I feel like I have been scammed and am being defrauded of my money. I expect a refund of my amount and complete cancellation of my grammarly account. As I see many complaints unanswered I expect a reply to my complaint at the earliest.
Sincerely,
Poojitha S
The complaint has been investigated and resolved to the customer's satisfaction.
I'm sorry to hear that you have had a billing issue with Grammarly.com. According to our terms of service, if your Grammarly account is not cancelled before the end of the free trial, you will be billed according to the subscription terms you set up during registration. You should not have been billed at all during the 7-day free trial. If you have been, which it sounds like from the complaint you have posted, it was done in error, and we would like to investigate.
We will be happy to clear everything up, including a refund of the payments that were billed; however, we will need more information. Please write to our online support at support@grammarly.com. We will need to know the email or emails you may have used when setting up an account as well as a brief description of the issue you're having.
We look forward to assisting you in resolving this issue and in making your continued experience with Grammarly.com pleasant.
Kindly,
Kimberly Joki
Support Representative
Grammarly.com
Grammarly charged my account without my authorization! How do you I get a refund?
Replied
non-authorized billing/subscription
Having read about this online tool called Grammarly and being a teacher and translator; I decided to give it a try and registered for a trial period. Unsuspicious of the request for submitting my credit card details for information purposes as stated on the website, I filled out the registration form.
I used the service only on the day I registered and did not bother with it again. However, on 20 August, I received an email from [protected]@grammarly.com stating that they were billing me $ 139, 95 for a yearly subscription, which I did not authorize.
I wrote to them stating my surprise and concern and in the reply, they stated that they cannot refund me the money since I did not cancel my subscription-to-be. Instead, they themselves cancelled the subscription but yet are charging me $ 139, 95 for a yearly subscription but not supplying the service they are going to get paid for.
I cannot describe how indignant I am at such conduct and feel I have been scammed and am being defrauded of my money.
Sincerely
The complaint has been investigated and resolved to the customer's satisfaction.
We highly value every Grammarly customer, and we are sorry to hear about your experience. We have reviewed your case, and it appears that we made a mistake in canceling your subscription. As such, we have issued you a full refund. Please accept our apologies for the confusion and inconvenience, and write to me at kimberly.joki@grammarly.com if you have any questions. We hope to serve you again in the future.
Kindly,
Kimberly Joki
Community Manager
Grammarly.com
Replied
fraud
I signed up for a trial subscription to Grammarly.com. I canceled the subscription online within the trial period. The company then charged my credit card $29.95. The company does not list its contact phone number. This is fraud. After searching online, it appears this company routinely engages in this type of deception.
I contacted Grammarly via their website. If I don't receive a response, I will report it to the fraud department of my card issuer and file a complaint with the Better Business Bureau.
The complaint has been investigated and resolved to the customer's satisfaction.
Hello, my name is Kimberly Joki, Community Manager at Grammarly.com. According to our terms of service, all subscription plans are set to automatically bill and automatically renew unless cancelled. If you did, in fact, cancel your subscription before the eighth day of service, there must have been a mistake on our part, and we are very sorry. We will be more than happy to help sort out the matter.
Unfortunately, at this time we cannot offer live phone support; however, we do have 24-hour online support. If you have written to us about the issue, please allow 24 hours for a response. (We're often busy helping our customers.) Again, we are committed to assisting you in resolving this issue.
If you have any other comments, questions, or concerns, please feel free to contact our support team directly via email at support@grammarly.com. We look forward to making your continuing experience with Grammarly pleasant, and we very much appreciate your patience and understanding.
Kindly,
Kimberly Joki
Community Manager
Support Representative
Grammarly.com
every phone number is an answering machine
As many others have announced, this website steals your information and then refuses to contact you when you have a complaint. Every phone number is an answering machine. Check with BBB and they will show how many complaints that grammarly has gotten. Unfortunately, I was not one to look this up and have had trouble ever since.
I realized and I WROTE on email. I never heard from them. I apologize for giving the wrong email address in the first place but I asked if they could correct the email address. I am sure they refused and I never get a respond because this email goes nowhere. This email is non-existent unless they correct the email. I tried looking for a phone number to call and there is no phone number either too. I am trying this way to get their attention. However, I LOVE their
GRAMMARLY. Keep up the great work! Hope you can simply change the three letters in the email
susan.sien@austincc.com (WRONG)
susan.sien@austincc.edu (RIGHT)
THank you
Susan Sien
Austin Texas 78735
How did you get to stop those payments?
How did you get to cancel those payments?
multiple charges after cancelling account
After using grammarly for a month, I decided it was not for me. I cancelled my account and expected for the company to fulfill their end of the bargan by not charging my account from that day forward. It has now been 3 months. Every month I have tried to contact this company and they have not called me back. They are still charging my card. After doing more...
Read full review of Grammarly and 14 comments7 day trial scam
I signed up for the free 7 day trial and liked it very much. Then I paid for one year subscription and used my debit card. When I tried to download the softward, thankfully, my computer warned me that this software would destroy my computer. Now, my bank account is closed for my protection but what a hassle. Can't something be done to stop thieves like this? What a shame it's a scam as the program worked very well.
I had problems with Grammarly as well. Not only did I not like the product they provided, I was extremely dissatified with their customer service. They charged my card despite my previous cancellation and removal of their product from my computer. It took me more than two weeks to get a refund that shouldn't have been charged in the first place. Then, Heather Smith, one of their representatives sent me an absolutley awful e-mail telling me I was not charged, but to expect a refund, and I had been communicated this already and to check my Spam folder, of which there was no e-mails for Grammarly reps. Not only was she incorrect in her assistance, she was plain rude; so rude infact, I saved her e-mails should Grammarly ever want to research their despicable customer service. I read reviews and hoped this wouldn't happen to me, but it did, and I will never use, nor recommend Grammarly to anyone. I regret not listening to customer complaints.
Aggravated and Tired of Scams,
We apologise for the problems you have had using Grammarly. Serving over 500, 000 users and more every day, we strive to improve our customer support and deliver high-quality services. We want to help resolve the issues you're having. It seems to be a mistake that our software was recognised as dangerous by your computer. We aim to provide a great product and if there truly are issues with the download, we'll take great pains to remedy those problems. Also, if you do not wish to continue your account with us, we are happy to assist you in canceling your subscription. Our support specialist is Valerie, support@sciworth.com. She would be more than happy to help you to address any issues you are having.
Also, you can let us know how things are going via our Facebook page and Twitter.
Again, we're very sorry for the problems, and we look forward to helping you sort them out.
Regards,
Kimberly Joki
Grammarly and Grammarly@edu
Replied
over billing & billing on closed account
I wanted to check out Grammarly.com - the online grammar checker. I opted for a 1 month only plan. So I was to be charged about USD 20/- for that. Little did I realize that in the reams of fine print they state that despite you choosing a 1-month only plan, they enroll you and keep charging you beyond the month. I called & mailed, but no one returns the calls. The customer service always gos to an answering machine and the sole message I got was a standard blah blah about how Grammarly.com keeps billing to ensure uninterrupted service ; this despite you requesting a 1 month only plan! I resigned myself to the scam and closed my account pronto. Now the account is closed but I am still being charged. This is the 3 rd months now! Again calls/support queries are not answered.
To anyone wanting to use Grammarly.com, be careful it is scam! the software is slow and horrible to boot...
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Kimberly Joki. I am the Community Manager and a Support Representative at Grammarly.com. I hope to address not only the primary complaint posted here but also offer some useful information to address the subsequent comments on this post.
Regarding billing and proper cancellation, as with any subscription, we do use continuous billing to ensure uninterrupted service. If you would like to cancel your subscription and prevent all future scheduled payments, please follow the instructions below:
1. Login to your Grammarly.com account.
2. Click on the Subscription tab to the left.
3. Click the "Manage Payment" link.
4. Then click on the "Cancel subscription" link and "Cancel my subscription" button.
This will result in downgrading your account to the free version starting with the next billing cycle (according to your subscription plan). This action permanently cancels all future payments.
Regarding the continued charges AFTER cancellation, this can only happen if you still have an active account with Grammarly.com. An open account could exist if you had set up an older account and forgot to cancel or if you set up a duplicate account with a mistyped email. In either scenario, our support team is more than glad to help you investigate and close any duplicate accounts.
Finally, regarding our support, the FASTEST and MOST EFFECTIVE way to reach our team is via support emails. Replies to automatic emails sometimes get lost. So we strongly encourage customers to write to us directly. The direct email to support is support@grammarly.com. Turnaround time for email support is within 24 hours, except on weekends, which are guaranteed within 48 hours. Emails to support should include:
- a clear description of the issue you are having
- the login email address associated with your Grammarly.com account
- any other possible email addresses you may have used to set up your account (in the case of continued billing after cancellation)
At this time, we do not offer a live telephone support line. We DO offer voicemail and callback support. If you call us and leave your name and phone number (or request a call via email), we will return your call as soon as possible (usually the same day). You can also cancel your Grammarly account via phone by leaving a voicemail. Simply be sure to clearly state your name, account email address, and the action you would like taken.
I sincerely hope that this clarifies any questions or confusion you have about Grammarly billing and support. If you have any other questions, please do not hesitate to contact us at support@grammarly.com or visit our support portal at http://support.grammarly.com for answers to Frequently Asked Questions.
Kindly,
Kimberly Joki
Community Manager/Support Representative
Grammarly.com
Thank you for sharing your feedback with us. If you opened a free trial with us and have paid for a subscription, but are having issues with accessing the program, there may have been a glitch in account processing or in the program itself. Knowing about these issues, is critical for Grammarly to improve customer experience and product quality.
Now, based on what you have written, it is not quite clear what has happened on our end. We are more than happy to help you get to the bottom of this—that is, figure out why you haven't been able to use the program and find a satisfying resolution. In order to do this, however, our support team will need more information. I kindly ask that you write to the Grammarly Support team as soon as possible. You can reach them at support@grammarly.com. Please be sure to include a clear description of the issues you have been experiencing as well as your Grammarly login email so that they can investigate the Grammarly account.
We're very sorry for the inconvenience, but our team is dedicated to resolving these issues for you.
We look forward to hearing from you.
Kindly,
Kimberly Joki
Community Manager
Grammarly.com
My name is Gregory Carpets and I am a senior customer support representative at Grammarly.com. We are sorry to see your comments regarding Grammarly experience, while thousands benefit from our writing assistance technology.
In order for me to assist, can you please provide the email you used for Grammarly registration? I will make sure to track your account and see what might have been wrong. Please contact me at greg.carpets@grammarly.com
For your reference, please review Grammarly billing policy at http://www.grammarly.com/terms.php#billi…
With a hope to change your Grammarly usage experience.
Gregory Carpets
Grammarly.com
Source(s):
www.grammarly.com
Sir:
I do not want an auto charge on Feb 1, 2025. I paid the $72 in good faith and only want that service. I must have the chose on Feb 1, 2025, to renew or not. If it takes $144, I definitely shall not renew. Please advise.
Received a message from PayPal 9/8/2023 that $144 had been taken from my checking account to pay Grammarly. I had NO knowledge of being set up for auto renewal. I called Grammarly immediately only to receive a message that the only way to communicate is via email to their customer support. It’s been several days and I’ve received no response.
Hello,
My name is Shonda Whitten and my email address is shonda.whitten@gmail.com. I cancelled my subscription back in August of 2022 and Im still being charged $29.95 per month. Please issue me a refund and stop charging my account.
For questions you can contact me at [protected]
On May 3, 23 I got the Free Trial for 7 days for business account on Grammarly. I soon cancelled the free trial but to my Suprise on May 11 I was charged 75$. I did not intend to purchase for later. Please resolve my issue. This is unprofessional behavior and a fraud.
About a month ago I paid an annual fee to upgrade to premium. However, it does not come up on my account.
I expected to be billed monthly, not as one payment
I'd like to request a full refund on my original payment
I don't even know if grammarly premium is effective, it was just a trial for me. So why? One year's payment, why?
Kindly refund my money.
Regards.
I got Grammarly and at first, I thought it was awesome. But then ALL of the words in my project were underlined and when I clicked on them It told me to spell it exactly how I spelled it. Then I deleted it. BUT THEN I STILL GOT SPELLING ERRORS BY GRAMMERLY EVEN THOUGH I DELETED IT
Ps. Your ads are getting way to overboard and it is overrated
I did not authorize a payment and they processed the payment. I have been trying to get a refund, but all I get is that "my bank declined the refund". I called my bank and it was not true. This cause an overdraft on my account and now I had to submit a bank claim. No telephone support. I strong recommend canceling your subscription.
Don't even know where to begin. I can't even log on after paying for premium service. No support online. No phone support. No chat support. Total piece of crap
Hi my name is Eugenia Mickle
I would like to know why am I being charged $139.00 for a free service.
I have been using this service for 2 years and have never been charged that much. I want my money back and cancel my subscription. I would have never used your service if I knew you would charge me.
I see why there is no phone number!
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Grammarly Contacts
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Grammarly phone numbers+1 (234) 200-6432+1 (234) 200-6432Click up if you have successfully reached Grammarly by calling +1 (234) 200-6432 phone number 0 0 users reported that they have successfully reached Grammarly by calling +1 (234) 200-6432 phone number Click down if you have unsuccessfully reached Grammarly by calling +1 (234) 200-6432 phone number 2 2 users reported that they have UNsuccessfully reached Grammarly by calling +1 (234) 200-6432 phone numberMarketing Team+1 (415) 857-1560+1 (415) 857-1560Click up if you have successfully reached Grammarly by calling +1 (415) 857-1560 phone number 0 0 users reported that they have successfully reached Grammarly by calling +1 (415) 857-1560 phone number Click down if you have unsuccessfully reached Grammarly by calling +1 (415) 857-1560 phone number 4 4 users reported that they have UNsuccessfully reached Grammarly by calling +1 (415) 857-1560 phone numberDirector Of Communications
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Grammarly emailsgreg.carpets@grammarly.com100%Confidence score: 100%Supportkimberly.joki@grammarly.com100%Confidence score: 100%Supportceleste@grammarly.com100%Confidence score: 100%Supportsupport@grammarly.com100%Confidence score: 100%Supportallison.vannest@grammarly.com94%Confidence score: 94%Communicationpartners@grammarly.com92%Confidence score: 92%press@grammarly.com91%Confidence score: 91%Communicationaffiliate_mktg@grammarly.com90%Confidence score: 90%
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Grammarly address548 Market Street, #35410, San Francisco, California, 94104, United States
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I have a problem too... It said one time to pay $135.95 for a month then $11 monthly. I paid and it changed to one time a week. This is made me wasted of the money. I tried to contact with them suggested me to Submit a requesting and they will respond it back in 24 hours. I was like what the heck...