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Grammarly"read the fine print"

1
E Aug 12, 2018

I made the mistake of ordering Grammarly. When I saw how it worked, I realized that it was not for me. I tried cancelling the order, but could not find a telephone number to talk to a person. I called the number for "Customer Service" and got a recording referring me back to their website for answers and then the call hung up. I sent an email which was not answered. I received my AE bill and saw that I had been charged the full year's subscription. I emailed Grammarly and was informed that, according to their Terms of Service": "Except as may be expressly set forth herein, all Fees paid or accrued in connection with any Services are non-refundable, and Grammarly will not prorate any Fees paid for a subscription that is terminated before the end of its term." So, technically they may be right, morally they are very wrong. Let's just hope fewer and fewer people do business with them.

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