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Grabcar Malaysiano non toll road option

1
F Aug 17, 2018

At 5pm today 17 August, a Grab driver wanted to use toll road from Senai airport to JB town. The passenger refused.

A phone call was made to Grab call centre and the lady minding the phone told the passenger that the grab driver uses the shortest and fastest way possible including toll roads and the passenger must pay.

As per the rules, passengers have a right to choose.

Which is correct?

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