Why do I have to pay $25.00 to use my points? Also I was booked a round trip from San Antonio to Charleston, SC. The representative took so long to book the flight that it increased by the time I "cashed in" my points. So the flight increased from S567.00 to $635.00. That's ridiculous! The booking process is broken. It takes an eternity to book a flight I think next time I will just use a travel agent. I never book a hotel through Government Rewards because its always higher than the actual room when you call the hotel directly... a lot higher. I'm done.
This is happening to me as we speak.