GoToGate — travel agents
Despite contacting the agency numerous times, and spending hours on the line, I still didn't manage to confirm my family's return flight from Germany.
Spending hours on the phone during family vacation and customer service doesn't respond, or when finally does, put you on hold with no resolution.
I have spoken (patiently) with their representatives, whom all promise to book the flight as requested. Nevertheless, even after over 20 phone calls, we still have no booking at the airline.
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