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Gotogate Helplineagent behaviour

1
C Sep 07, 2018

On the 7th of September, I called at 16:40 to change my return flight, reference KQAG5G. The advisor I spoke to placed me on hold for over an hour before transferring me to a supervisor. I presume this was to try and make me drop the call and call back again. The supervisor I then spoke to placed me on hold and hung up. After 2 hours on the phone. I then called back and the agent I spoke to also refused to transfer me. Finally I was put into contact with Edison Thomas. Though unable to make the change, which I had been told I could do yesterday. He at least seemed to be competent, unlike the 3 previous agents I spoke to. A ridiculous service and terribly handled

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