CB Camera and Photo Equipment GoPro Complaints #2-21

GoPro review: Auto subscription renewal

mfbeans of Minneapolis, US

Feb 17, 2022 12:31 pm UTC

Verified customer

GoPro refused to refund an auto-subscription renewal that I had unknowingly purchased as part of a bundle. Due to illness in the family, I have not even used the items that I purchased in the bundle. If I could return it for a refund I would. GoPro is nothing more than a part of a corporate universe that insists on fleecing people to the tune of $49.99 per year for a subscription that is absolutely useless! They tack it onto a bundle and leave unsuspecting buyers believing that they are getting some kind of a deal when in fact they are being conned by the unethical and immoral practice of swindling their customers. Never again will I purchase a GoPro product. Not even an advance email to warn customers of an impending auto renewal to give those who want, an opportunity to cancel and save $49.99. I have never used the subscription, never will, and intend on doing everything in my power to post this on every site possible to warn others of this unscrupulous business practice of GoPro. This company should be ashamed of using other peoples hard earned money to advance their profits by fleecing others during a pandemic. Instead of stepping up and being of service to people, their business model is one of pure greed and thievery. I encourage others to post this wherever you can to disrupt the business of GoPro until they change their business model. Let's join together to disrupt and financially affect the future for GoPro. I intend on filing a complaint against this company with my states Attorney General in order to stop GoPro from this illegal practice and impose fines as well as to make restitution for those affected by this process. I hope others will do the same and convict this company of its wrongdoing. At $49.99 per person, they have made a ton of money off the backs of would be enthusiasts who purchase their already overpriced products. Let's put an end to these practices once and for all! In the screenshot below, it clearly states 1 year subscription. It states nothing about an auto-renewal!

Desired outcome: Full Restitution and damages for illegal subscription auto renewal.

GoPro - Auto subscription renewal - Photo 1

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Keywords:

auto-subscription bundle buyers deal illness items refund renewal return subscription

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GoPro Contacts

GoPro phone numbers

+1 (855) 635-3578

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USA

+1 (650) 436-4001

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USA

+ 44 20 3608 1836

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United Kingdom

+353 1 486 1270

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Ireland

+49 89 2109 3225

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33%
Confidence score

Germany

+33 17 0617 745

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France

+39 02 9475 3769

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Italy

+41 43 5086 968

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Switzerland

+43 72 0880 353

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Austria

+31 20 8080 705

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Netherlands

+34 91 1875 889

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Spain

+35 13 0880 0582

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Portugal

+45 89 870 303

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Denmark

+46 84 0839 627

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Sweden

+47 21 03 30 92

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Norway

+27 10 500 1991

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South Africa

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GoPro emails

privacy@gopro.com

100%
Confidence score: 100%

Support

kkilbride@gopro.com

93%
Confidence score: 93%

communication

garp@gopro.com

92%
Confidence score: 92%

pr@gopro.com

91%
Confidence score: 91%

communication

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GoPro address

3000 Clearview Way, San Mateo, California, 94402, United States

GoPro social media
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