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1.2 70 Reviews

GoPro Complaints Summary

3 Resolved
67 Unresolved
Our verdict: If considering services from GoPro with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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GoPro reviews & complaints 70

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G
2:05 am EDT

GoPro hero 5 black

I got this for christmas the year before last. It worked for 2 months before water started leaking in. I was advised by go pro rep that I should sign up for plus and exchange the product. I did that. I have called 3 times each phone call taking at least 45 min. Also 1 persons english-language is spoken well enough to be taken calls. Very hard for me to understand.

First time... Told me I had to pay 15.00 for mailing cost of it being mailred to me... I said ok gave them a debit # that only had 20.00 on it. It was declined 2 times. Ok I will call the bank and call back

Baprodd they ran my card 89.00 and that's why the decline.

Second time called and was told that it was 59.00 after being in phone 45 min asked to speak with superior 5 times never got to. They wanted to charge 2 times the amount of sales tax with us not legal.!

3rd time just wanted you to know we are not rich... I will call 8 on your side I will contact bbc even though gopr o isn't part of it I will spend my last breath letting people know that the plus plan is a scam and not to purchase this produc

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6:08 pm EDT

GoPro gopro camera new warranty evasion

Think you have a Warranty Coverage for the NEW EXPENSIVE GoPro Camera - WITH FACTORY DEFECT - you just purchased from a National Photography (or ANY "BIG MAJOR REPUTABLE) Store?

Think AGAIN ! DID YOU CHECK with GoPro "Store Locator" that this Camera Store - that you've purchased from for 40+ years - "IS A GoPro Authorized" Retailer ?!?!?!?!?!

Oh? You Didn't ? VERY FEW STORES ARE GoPro "Authorized" - YOU HAVE NO WARRANTY !

However obviously "Factory Defective" right out of the NEW SEALED BOX - YOU ARE SCREWED !

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A
7:23 pm EDT

GoPro gopro 5 black

I was very excited to purchase a GoPro 5 Black. I saved up money for it before my semester abroad in Argentina (which is where I am currently). I saved enough to get a newer model and several accessories which in total was easily an investment of $500, if not more. I figured that with such an investment I would now be capable of creating high quality videos, or at the very least, decent quality videos. I can not express how frustrated I have been with the result and how disappointed I have been. I wish I had saved my money and spent it on something abroad, because the go pro editing software is in a word, awful.

For my first project, I used the Quik editing software, excited that Go Pro had created software specifically for editing go pro videos and with the intention of simplifying the process of editing. Once I created the video and exported it to youtube, I was disappointed to find that the quality was diminished and the videos were not full screen.

I figured that maybe this was a result of using a simplified software or from editing from the mobile app, so with my second video I attempted to edit from the the Go Pro Studio from my Mac Computer. The software took a day just to compress the files and then longer than a few days to edit the clips and export it as a complete movie. I was excited to finally view the final product and was disappointed to find that it was choppy and lagging through the entire video. In other words, the software had taken over 3 or 4 days to produce a video that couldn't even run smoothly.

I have read online forums with similar complaints about the go pro editing software that have said paying additional money for adobe premiere is the best option for editing. However, I did not spent 500 dollars with the intention or expectation that I would have to spend additional money out of pocket just to be able to edit and view the videos I created, especially because the model of Go Pro that I bought was advertised as being simple to edit (with high quality videos on display as if to prove one could effortlessly make such videos with the camera and editing software).

I am disappointed that I now have beautiful memories captured on video that I cannot display in an accessible fashion to share with friends or family, which certainly defeats the entire purpose of why I bought this product to begin with.

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K
6:10 pm EST

GoPro gopro hero 5

I purchased a Hero 5 Black from Heinmann Duty Free in Sydney on 17 November 2017 for my daughter to take with us on an overseas vacation over Christmas. We live in New Zealand. I gave it to her before our departure on about 2 December and she immediately started filming around the house. In the afternoon she decided to take the camera into our small pool (which is only about 5' deep). The camera worked fine in the water but the next day I noted moisture inside the housing near to the lens. We had no time to make inquiries before our trip and the camera has operated okay whilst overseas, but I am sure that the moisture in the housing will have started a process of corrosion and I'm not happy to leave the product as it is. I am also reluctant to allow my daughter to use the camera in water again even though it is (supposedly) waterproof. How can I resolve this issue, bearing in mind I am not able to return it to the point of purchase.

Regards and thanks.

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1:46 pm EST
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GoPro karma drone / controller

My GoPro karma drone, stabilizer and hero 5 camera had a malfunction and and proceeded to fly away with now way to control the drone. After turning on the controller a few weeks later (after being told by GoPro that somehow it was my fault), the controller stops working. Clearly there is a link between he issue and they are only offering a discount on the camera and telling me I have to purchase the drone all over again even though I paid the extra $200 for GoPro care. The company tells me that they were going to send me propellers and a harness for the camera / drone to my new address in the Dominican Republic, since I have recently moved there from NY. But I haven't recieved anything but dead end emails. I've also requested to sp am with a supervisor multiple times and the support staff gives me a loop around. I will never purchase another GoPro product and I'm going to have my wife and her friends post about GoPro's poor customer service and products on their social media pages that amount to approximately 2 million followers unless the company handles this accordingly. I buy a defective product and they the company in return tells me it's my fault.

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10:55 am EST

GoPro water damage not guarantee; product and service

Thank you for Contacting GoPro Support.
Upon reviewing and checking the information you provide,
I'm sorry to hear about the water damage to your camera due to leakage of the housing. I can definitely understand any frustration that you must be feeling, and I will be more than happy to see what we can do to help. Typically we are unable to cover water damage under warranty due to the challenges of isolating whether it was due to customer error or a manufacturing defect. All we can do for you is give you 40% discount when you buy another camera as a replacement to your faulty one.
I hope this one help you.

Many Thanks,

Maria G.
GoPro Support
ref:_00Do0HJuF._5001JVAs81:ref

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10:33 am EDT
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GoPro gopro hero 5

I have ordered a Go Pro Hero 5 in August and I have not received anything. The website https://hot.cameratopmarket.com is closed and there's no way I can contact the trader to resolve the dispute. I have paid 47£ and I will like to receive a refund.
The order number is ORDER_PREV254875.

Hopefully something can be done to receive the money back or at least the item that I have ordered.
Regards,

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9:35 am EDT
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GoPro product didn't receive after online transaction

Sir/ma'am I am here to complain about a website which is selling of fake go pro products at a really low price( at a discount of 90%). Please do something about this site, otherwise lot of people are going to be cheated as the site looks really genuine to naked eyes. Thank you for making this awesome products I have bought from this site mall.cameratopmarket.com as it looks genuine and have gopro trademark this is the order no- ORDER_PREV254818
Pls revert on bharath.[protected]@gmail.com

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10:53 am EDT

GoPro gopro hero5

I bought Gopro 3 mnths ago till yesterday it was in perfect condition.today i planed a trip to take some photos with my hero 5 . For a change i took the underwater. When i dropped it to the water it just flashed and stood stuck(hang) i just powered off and tried to restart but it didn't work i tried to contact the customer service buth they didnt help me at all'. My cam is not working hero5 was my dream now its just a piece of cake😢😢 please help me!

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1:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GoPro Fake Product

Sir/ma'am
I am here to complain about a website which is selling of fake go pro products at a really low price( at a discount of 90%). Please do something about this site, otherwise lot of people are going to be cheated as the site looks really genuine to naked eyes.
Thank you for making this awesome products and keep on doing so, a huge fan here...

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T
Taiyab Mallick
, US
Sep 15, 2017 4:37 am EDT

Hi, i have witnessed the same... there is no response from the seller after money is paid for the product.
shouldn't there be a check on social site promoting fake website and doing fraud... i got the link on FB
worried bcoz my card details are with them now, i might again be con by them.
there should be action taken against them

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A
1:21 pm EDT

GoPro there is a fake website on internet selling gopro 5

http://club.cameratopmarket.com/gopro-hero5-black-p-2.html
This website claims that it will give u go pro at heavy discount
They are going to make lots of money through ur name with fake go pros
They are cheating
If this helped u
Plz send me a go pro hero 5 or even 4
If u can
Plz i cant afford it
It will be my pleasure to help u guys in some or the other way so plz help me
Ya i found this on instagram

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Corne Theron
, FI
Aug 17, 2018 7:12 am EDT
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www.goproandtravel.com is a fake online site (even if it is secure). It makes you believe that you are paying through PayPal, but you are paying via debit order. You pay for the GoPro items and goods are never delivered. Even though you do get a USPS tracking number, this must be a fake parcel/item that gets sent around the States, never to reach the destination.

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M
1:07 pm EDT
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GoPro hero 5 black

Hi.
My gopro 5 is around a year old . Its only been used approx 3 times . On trying to charge it 2 days ago it became very warm and the battery light stayed on as well as not being able to turn it off . I let it loose its power, then tried again, this time it wouldn t turn off or work and the two red lights stayed on.
I then phoned the gopro number and explained . The guy said he was going to set up a email help message, then left me hanging on the line and didn t return, and as your call waiting makes no noise, i was not going to wait and pay call charges any longer, so hang up . Iv e not been sent a email and just want to get my camera working .
Please help
Yours cincerly
Michael George
mic.d.[protected]@gmail.com

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7:24 am EDT

GoPro gopro waterproof housing

Hello,

I am writing to complain about my GoPro cameras waterproof housing. I received it as a present for my birthday and one of my cases that came with the camera snapped at the hinges on holiday in June this year (luckily out of water). I'd used that case a lot so thought maybe its just an old case.

However, I went on holiday a couple of weeks ago (12th August 2017) and tried my other waterproof housing which had never been used. Having mounted it on a selfie stick, the Go Pro housing once again snapped at the hinges but this time in a lake. The camera fell into the water and for a while could not be found. Luckily we found it and soaked the camera in rice so it now works. However I feel really let down as the housing is meant to be shockproof and waterproof so to nearly lose my camera twice makes me scared to even use it anywhere. I have attached an image of the case with the snapped hinges.

I am not sure how to proceed with this but I feel I deserve a new housing which will not break and I'm also worried my camera may malfunction in the future due to being submerged in water - but not by my own fault.

I would appreciate a response on this and help getting the matter resolved.

Many Thanks,

Hollie Gardner

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3:18 pm EDT
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GoPro hero 4 silver leaked first time used in water

I bought my hero 4 silver on 11/15/16 and used it a few times out of water and it worked flawlessly. On 8/5/17 I took it white water rafting, this was the first time the GoPro had been near water. We stopped at a spot to swim and once I got back in the boat the "waterproof" case was full of water and wouldn't turn on. Once I got out the raft for the day I took the camera out, removed the SD card and battery hoping that once it dried out it would work again.. no luck! I find it very disappointing that you spend around $300 for something advertised as waterproof and the first time you use it in water it leaks and quits working! I find it even more disappointing that what even though they advertise as waterproof they don't back that up with their warranty.. GoPros customer service is an absolute joke, their "24/7" live chat is either closed or all agents are busy with other customers, when you try to call you get put on hold for however long you're willing to stay on the phone. They have no email that you can message, even tried messaging them on Facebook with no response. Thanks to GoPros lies and terrible service I now have a $300 paper weight. They will never see another dime or my money and I'll do my best to let everyone I know looking for an action camera to look elsewhere!

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4:50 pm EDT
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GoPro hero 5 session

I bought a go pro 5 session for my trip in bermuda. I went in the rain with it and it stopped working after it. Second time it happen to me in the year and the first time was on my honey moon. I am not spending another dime for go pro, this make no sense. They say its waterproof but it is not always i guess they have probleme with fabrication. The point is that i dont trust the product anymore. Thank you go pro, we lost a lot of souvenir because of you, once again.

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8:14 am EDT

GoPro gopro hero 5 black

I bought a brand new GoPro Hero 5 black, the top of the range and very expensive specifically to record the fireworks at my dream even, the Bastille celebration at Carcassonne, France. Charged it up on the morning, made sure it was off. Come to use it in the evenjng and it's dead, battery zero. Now i have since read this is a common problem. It's not good enough! Are GoPro going to pay for me to go back next year? I'm discusseded, all that money for my big even and it doesn't work. Charged it again last night, its dead again. Rubbish

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5:03 am EDT
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GoPro hero 5 black

My gopro hero 5 black could not recognise any sd memory card so I returned it to singapore. After a month, I received my go pro camera and nothing else. How do you expect me to run it without any battery? My mounts are also missing. I demand full refund of my money because I have harassed for the last 3 months now and i'm just putting my foot down. Don't want your bloody camera!

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4:23 pm EDT
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GoPro trade-up program

I wanted to take advantage of the trade up program. On May 9th I submitted the order and my hero 4 silver was delivered on May 23rd, today is June 20th and I still don't have my GoPro. Recently my wallet was stolen so I called you guys on 6/16 to update my payment. I love you products, I own a karma drone, GoPro sessions and hero silver but I will never order from GoPro again. I rather buy on beatbuy or Amazon. I am a manager on a call center myself and deal with upset customers all the time but on this occasion I am on the other side and your customer service is poor. Nothing against the agents themselves, they are limited of what they can do. It seems they are over seas.

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5:04 am EDT

GoPro hero 5 black

My GoPro is 4 months old, I bought it to create a video montage for an event (ToughMudder) which I was running with my friends, about a mile into the Event my GoPro decided it was done for the day, and was telling me "SD Card is Busy"
lost the first miles footage and couldn't capture anything else.
really disappointed.
Would not recommend anybody else buys these overpriced pieces of junk, I spoke to others at the event, who had cheaper alternatives and they didn't have any issues, so paying quite a lot extra doesn't give any reassurances at all! cant seem to get any support from GoPro either, their website is telling me to try again later..

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9:42 am EDT

GoPro gopro hero 5

i placed an order for Gopro hero5 from their official site 7 days back.
It was held in Fedex clearance / custom from last 4 days. Now FedEx want some commercial invoice which i don't have ( Basic documents already submitted), after n numbers of call and complains they told me that they can clear it until they got commercial invoice... i mean seriously? What is that ? Gopro should send that to me as well as Fedex.

Now my item is in hold, i don't know from how many more day it will be there.

Anybody have any idea what should i do?

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