OnTrac
reviews and complaints

Zulily used them for deliveries in my area and with Zulily, once they sell an item you cannot replace it. After ordering 6 times and only receiving 3 packages (50% delivery rate) I stopped ordering from them because it was to frustrating and embarrassing to keep asking for refunds.
Then Amazon (I am a PRIME member) used them and my PRIME package didn't arrive...they usually use UPS. When I tracked it and saw OnTrac I had a FIT! My account is now flagged to never use OnTrac again.
Now today I just found out the a Kohls order was split in two. Part was shipped from the east coast and I received it last week, and the other was shipped from the West Coast (were I live) and I was just notified it is "lost" after I asked OnTrac to track it!
What, are these people are making side money selling on eBay?

This terrible company should be shut down! I have no idea how to they even stay in business with that kind of service! There are many negative reviews about OnTrac and a lot of people are not satisfied with their service and delivery. They often deliver damaged packages, many parcels got lost. My parcel was shipped to me via OnTrac and it never made it to me! When I contacted OnTrac they claimed they delivered it but they never did! Even though I told them that I did not receive anything they tried to assure me I did, how ridiculous is that! Package was not find and they did nothing to help me, they also refused to refund me. Do not use this shipping service, OnTrac is not to be trusted!

I was supposed to get a package which was sent to me via OnTrac service.
I received a tracking number which did not work properly so I was not able to track my order.
One day I've decided to contact OnTrac about the package and they said that my package was already delivered. That was strange because I never got it, so I asked them were they sure about that and the answer was yes.
Ok, So then I contacted the store and they claimed that order was delivered and they've got a confirmation from OnTrac. Very suspicious.
I went back to OnTrac and after many hours on the phone I found out that I was not at home when the courier arrived so he left the package next to the gate. Why didn't the call me?
Absolutely ridiculous! I can't understand that! He just left the package and someone stole it! Absolutely genius!
Stay far way from this terrible company!

First time ordering Costco Items using Google Express. Product never arrived on day as promise...or the next 3 days after. Finally called Google Express and their delivery unit (On Trac delivery) did not know where product is. No notification whatsoever. Google Express gave me two options...re-ordering again...or cancel order. Not acceptable. My elderly mother thought that this was a good reputable third party provider. She was wrong. Both companies should be looked into.

My email is [protected]@gmail.com

Apr

7

2016

ORDER No. G-LAX-[protected]

View substitutes Report a problem

Status In progress

Service Delivery to 2425 West Lincoln Street, Long Beach, CA

Credits $25.00 order credit

Payment Visa ***-6970

Loyalty • Costco account no. [protected]

A Sold by Costco 6 items

Order Placed

1:56 PM

Packed

8:43 AM

In Transit

8:23 PM

Scheduled delivery

Apr 9

8am – 10pm

Item

Tracking Info:

Tracking Number: D10010921352871
Deliver To: LONG BEACH, CA
Service Commitment Time: 4/9/2016 by End of Day
Delivery Signature:
Delivery Time: n/a
Delivery Status: IN TRANSIT DETAILS
Ship Date: 4/8/2016
Service Code: GROUND
Weight: 51 lbs.

Google Express
You have a refund from Costco Shop More

Hi Belen,

Thanks for reaching out about the trouble with your order (# G-LAX-[protected]). We've worked with Costco to refund your VISA credit card ***-6970 in the amount of $56.02. This should appear on your card or bank statement within 10 business days.

Hope you'll shop again soon.

The Google Express team

Questions? Contact [protected]@google.com

Terms & Conditions

Order
G-LAX-[protected]

Store(s)
Costco

Refund amount
$56.02

Payment
VISA credit card ***-6970

Date of refund
Apr 13, 2016

In Conclusion...Please have your company review with Google Express and OnTrac (on hold for 20 minutes or longer...still on hold)

I bought some stuff and choose the company www.ontrac.com to deliver my stuff. I paid money with card, but this jerk took larger sum from me than it was mentioned on the website, as well as after that I haven’t heard from them within 4 weeks. The rep replied only after my email. He told me to wait and informed that the order was sent already. So be careful if you use this website or leave comments if you have horrible experience with this company.