The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Goodman Air Conditioning And Heating SystemsUnreliable Product

We purchased a new home in September of 2006. Contractor who built the home had a Goodman Heat Pump 13 seer installed. We are three years into owning the home. The A coil in the air exchanger started leaking a pound and a half of freon per month. Warranty covered part but not the $500 labor to install on 10-2-09. Now we turned the heat on today for the first time and the entire condensing unit froze up from the back of the lines all the way into the a coil. Children are sick, daughter has pneumonia. Called Goodman and told them about my frustration with the quality of their unit. They literally did not care about me having sick kids with no heat in 40 degree weather. They showed no interest in replacing the unit. They claimed the distributor, not the HVAC contractor would have to "certify" that the unit could not be repaired. Goodman stinks. Their warranty stinks. Their attitude stinks. The quality of their product stinks. The licensed repairman said he fixes more Goodmans than any other brand. Goodman is junk. Avoid Goodman and Amana who they bought at all costs or you will have HUGE COSTS!!!

Responses

  • Ma
    MattPPP Feb 18, 2011

    You should have the unit replaced if needed. Call another contractor and ask about warranty. Most major repairs are covered within the first 5 years. Get a third party opinion.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.